$1000 text messaging charges
I was just watching UPN 9 News in New York and a man is disputing 12,000 text messages which totaled $1000. His daughter's bill from T-Mobile was 100 pages in total. He said how could she do that when she was in school, and each text message came in every minute. 😳 He said he will dispute the charges. He thinks that someone is rigging the phone, or that T-Mobile has made an error.
Plus, last week I just got a Memo in my recent bill saying that T-mobile will start reviewing accounts that have unusual high balances and call the customer to make sure that they actually made the calls or used the service in anyway. So they should check that man's daughters phone bill. Wow. $1000 in text messaging charges.
Plus, last week I just got a Memo in my recent bill saying that T-mobile will start reviewing accounts that have unusual high balances and call the customer to make sure that they actually made the calls or used the service in anyway. So they should check that man's daughters phone bill. Wow. $1000 in text messaging charges.
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I wonder if T-Mobile will credit them for that. Thats alot of money, even for a regular phone bill. Maybe she had AIM set-up and people were instant messanging her and was replying.
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terryjohnson16 said:...
I was just watching UPN 9 News in New York and a man is disputing 12,000 text messages which totaled $1000. His daughter's bill from T-Mobile was 100 pages in total. He said how could she do that when she was in school, and each text message came in every minute. 😳 He said he will dispute the charges. He thinks that someone is rigging the phone, or that T-Mobile has made an error.
Plus, last week I just got a Memo in my recent bill saying that T-mobile will start reviewing accounts that have unusual high balances and call the customer to make sure that they actually made the calls or used the service in anyway. So they should check that man's daughters phone bill. Wow. $1000 in text messaging cha
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What may have happened is the daughter had herself signed in to AIM on her home computer, then signed in on her phone. The way the billing system works, and the way AIM works with it, if the student was using her AIM login from her phone, and still had it signed on at home, she would be doubled billed for the usage.
This means that every text message sent to her phone would be sent to her home, and vise-versa, thus $.10 per message instead of $.05. So instead of 12,000 SMS, she may have only sent and received approximately 6,000. Still a whole heck of a lot, though. Besides, 12,000 sms is only $600, so where did the other $400 come from?
And seriously, does her father REALLY think his teenaged daughter is not passing notes in class. Pl...
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This means that every text message sent to her phone would be sent to her home, and vise-versa, thus $.10 per message instead of $.05. So instead of 12,000 SMS, she may have only sent and received approximately 6,000. Still a whole heck of a lot, though. Besides, 12,000 sms is only $600, so where did the other $400 come from?
And seriously, does her father REALLY think his teenaged daughter is not passing notes in class. Pl...
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WOW!! That is amazing! I mean, the fact that she can do that many in a month is astounding to me. i thought I texted a lot because I average around 5000 sms every month but goodness sakes she is goin for gold isn't she 😁 I'm one of the lucky ones that has Buddy Time though 😁
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Here is an excerpt of an e-mail that I received, and the e-mail also had an attachment of a screen shot of the cust's usage.
"REAL LIVE customer that sent almost 30,000 SMS. I have used this as an example for several different classes showing that this is possible.
The overall situation was a customer called in about her bill all the overage charges which were for SMS. the customer normally sends about 6,000 SMS per month we offered to credit her all the SMS over the 6,000. The adjustment came to be over $1,200. After we applied this credit the customer then changed her mind and wanted us to credit all of the charges, which were all Valid charges as she did use them it seemed to be thru AOL, So we ended up reversing the credit and days ...
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"REAL LIVE customer that sent almost 30,000 SMS. I have used this as an example for several different classes showing that this is possible.
The overall situation was a customer called in about her bill all the overage charges which were for SMS. the customer normally sends about 6,000 SMS per month we offered to credit her all the SMS over the 6,000. The adjustment came to be over $1,200. After we applied this credit the customer then changed her mind and wanted us to credit all of the charges, which were all Valid charges as she did use them it seemed to be thru AOL, So we ended up reversing the credit and days ...
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We all know we were kids once, and even though (at least me) there was no such thing as a cell phone unless it was the size of a ream of paper and permanently attached to a car or briefcase, most familys did not have one. I for one was caught plenty of times with my hand in the cookie jar, figuratively speaking. If parents are going to take the chance to give their kids a cell phone, I don't care how much they trust them, it's just as much their fault if they don't monitor their childs usage and receive a bill with charges exceeding my mortgage and car payment put together. Giving a post paid cell phone to a child in general (I'm not even going to start with teenagers) is like giving a bottle of whiskey and loaded handgun to a monkey!
No...
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No...
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bizkitsngravy said:...
We all know we were kids once, and even though (at least me) there was no such thing as a cell phone unless it was the size of a ream of paper and permanently attached to a car or briefcase, most familys did not have one. I for one was caught plenty of times with my hand in the cookie jar, figuratively speaking. If parents are going to take the chance to give their kids a cell phone, I don't care how much they trust them, it's just as much their fault if they don't monitor their childs usage and receive a bill with charges exceeding my mortgage and car payment put together. Giving a post paid cell phone to a child in general (I'm not even going to start with teenagers) is like giving a bottle of whiske
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The press for one would have a field day with that one! I like your line of thinking, but if something like that were to be pulled off, it should be in a way not positioning the blame and teaching any lessons, but rather position the benefit-or lack there of. It only takes one bad apple to spoil the bunch, so why spoil a good thing? Why force operating costs up by forcing the issue of credits for valid charges?
If there are due, thats one thing, and by all means the customer is entitled to it. Now, we as an industry are never going to get rid of "goodwill" adjustments, but in the long run, customers are only going to end up hurting themselves when service fees go up because we have no other way of recapping our losses for that. We'll nev...
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If there are due, thats one thing, and by all means the customer is entitled to it. Now, we as an industry are never going to get rid of "goodwill" adjustments, but in the long run, customers are only going to end up hurting themselves when service fees go up because we have no other way of recapping our losses for that. We'll nev...
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bizkitsngravy said:...
The press for one would have a field day with that one! I like your line of thinking, but if something like that were to be pulled off, it should be in a way not positioning the blame and teaching any lessons, but rather position the benefit-or lack there of. It only takes one bad apple to spoil the bunch, so why spoil a good thing? Why force operating costs up by forcing the issue of credits for valid charges?
If there are due, thats one thing, and by all means the customer is entitled to it. Now, we as an industry are never going to get rid of "goodwill" adjustments, but in the long run, customers are only going to end up hurting themselves when service fees go up because we have no other way of
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