free upgrades?
Hello,
does anybody know how you can receive an upgrade free phone if you're an existing customer?
I have a friend who got it from a sales rep in a store, but when I call t-mo customer service they tell me that i need to pay $50 for the upgrade.
By the way, I'm pretty frustrated with t-Mo's representatives, because every time I call they tell me different things. For example, one "knowledgeable" rep told me that the promo of 1000 anytime + unlimited nights and weekends for $46 would be permanent and if I wait 2 months I'd eligible for an upgrade. Well, I waited for 2 months and now neither the promo is there nor the free phone upgrade!
And I've been with them for almost 3 yrs! That's how they nurture their loyal customers!
does anybody know how you can receive an upgrade free phone if you're an existing customer?
I have a friend who got it from a sales rep in a store, but when I call t-mo customer service they tell me that i need to pay $50 for the upgrade.
By the way, I'm pretty frustrated with t-Mo's representatives, because every time I call they tell me different things. For example, one "knowledgeable" rep told me that the promo of 1000 anytime + unlimited nights and weekends for $46 would be permanent and if I wait 2 months I'd eligible for an upgrade. Well, I waited for 2 months and now neither the promo is there nor the free phone upgrade!
And I've been with them for almost 3 yrs! That's how they nurture their loyal customers!
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They make you pay on the phone, cause they have to ship it from the warehouse. If, you go to the corp. store(real T-mobile Store) they have the phones right there. But also, customer care might sell phones at different prices than the store. Stores will lower the prices just to get rid of the inventory.
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bebeshor said:...
Hello,
does anybody know how you can receive an upgrade free phone if you're an existing customer?
I have a friend who got it from a sales rep in a store, but when I call t-mo customer service they tell me that i need to pay $50 for the upgrade.
By the way, I'm pretty frustrated with t-Mo's representatives, because every time I call they tell me different things. For example, one "knowledgeable" rep told me that the promo of 1000 anytime + unlimited nights and weekends for $46 would be permanent and if I wait 2 months I'd eligible for an upgrade. Well, I waited for 2 months and now neither the promo is there nor the free phone upgrade!
And I've been with them for almost 3 yrs! That's how they nurture th
(continues)
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Lilshorty is absolutely correct. Also be aware that T-Mobile has Third Party Resellers who have the ability to do upgrades. Much like activations they can price phones at their discretion. I would recommend visiting the same store your friend did.
There is a good chance the 45.99 plan will be back soon.....keep your eyes and ears open!
There is a good chance the 45.99 plan will be back soon.....keep your eyes and ears open!
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And to be fair, the way the plan was represented to us reps made it look as though it was a permanent thing, we had zero indication that it was going to be discontinued--as a matter of fact, the rate plan code disappeared two days before the official notification of the promotion ending was published... So yeah, sorry about that, but it was misinformation from good faith...
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That's really weird! I was told from the start the $46 for the 1000 mins w/nts & weekends wasn't permanent, and I'm and indirect dealer. I know what you mean about miscommunication though - it gets really confusing for the customers on upgrades because the Corp stores and CC have a different system for upgrading than we do.
From what I understand, you guys can upgrade based on the amount of time a customer has been on a qualifying rate plan (I was told $39.99 for a single $69.99 for family plan - please correct me if I'm wrong). We can upgrade only when the customer is in the 11th month of their contract or later - but here's the clincher - REGARDLESS of the rate plan that they're on.
The end result is that sometimes indirects can...
(continues)
From what I understand, you guys can upgrade based on the amount of time a customer has been on a qualifying rate plan (I was told $39.99 for a single $69.99 for family plan - please correct me if I'm wrong). We can upgrade only when the customer is in the 11th month of their contract or later - but here's the clincher - REGARDLESS of the rate plan that they're on.
The end result is that sometimes indirects can...
(continues)
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elihuspeaks said:...
That's really weird! I was told from the start the $46 for the 1000 mins w/nts & weekends wasn't permanent, and I'm and indirect dealer. I know what you mean about miscommunication though - it gets really confusing for the customers on upgrades because the Corp stores and CC have a different system for upgrading than we do.
From what I understand, you guys can upgrade based on the amount of time a customer has been on a qualifying rate plan (I was told $39.99 for a single $69.99 for family plan - please correct me if I'm wrong). We can upgrade only when the customer is in the 11th month of their contract or later - but here's the clincher - REGARDLESS of the rate plan that they're on.
The end
(continues)
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That sounds like the unfortunately typical miscomunication between departments that carriers have. Yes you can get free upgrades, you just have to find the right place. I happen to know a few.
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nuthinbutwireless said:
That sounds like the unfortunately typical miscomunication between departments that carriers have. Yes you can get free upgrades, you just have to find the right place. I happen to know a few.
They can also get one from T-Mobile if it's a phone new custs can get for free, they've been on a 39.99 plan for at least 12 mo, and it's been at least 11 mo since their last discounted phone.
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