Stupid dealer tricks
Okay, here's a new one--I guess it was just a matter of time... 🙄
Smart Access customer calls in with a suspension, I advise him it's due to a recent upgrade request from his MyTMobile account. He says he went to a dealer (doesn't know if direct or indirect and couldn't give me enough info to figure it out, but draw your own conclusions) and they told him his new phone would cost 100.00, which he paid to them. Then they ask for his MyTMobile password, log in to his account and order a 170.00 phone--no payment to the account, and of course he suspends as soon as the charges hit the account. So the guy is sitting there with a new phone he paid almost 300.00 for, apparently, and a dealer is spending 100.00 for doing nothing more th...
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Smart Access customer calls in with a suspension, I advise him it's due to a recent upgrade request from his MyTMobile account. He says he went to a dealer (doesn't know if direct or indirect and couldn't give me enough info to figure it out, but draw your own conclusions) and they told him his new phone would cost 100.00, which he paid to them. Then they ask for his MyTMobile password, log in to his account and order a 170.00 phone--no payment to the account, and of course he suspends as soon as the charges hit the account. So the guy is sitting there with a new phone he paid almost 300.00 for, apparently, and a dealer is spending 100.00 for doing nothing more th...
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Wow. That sounds like a pretty low thing for someone to pull. This whole thing makes me wonder how often people will give out passwords to supposedly "trusted" people.
The way I figure it, if I'm working with a dealer or with T-Mobile directly, I shouldn't have to ever give my password. They should always have my info and ask me for verfication of myself, something like zip code or last four digits of social. That should be enough to identify me.
The way I figure it, if I'm working with a dealer or with T-Mobile directly, I shouldn't have to ever give my password. They should always have my info and ask me for verfication of myself, something like zip code or last four digits of social. That should be enough to identify me.
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deMarque said:
The way I figure it, if I'm working with a dealer or with T-Mobile directly, I shouldn't have to ever give my password. They should always have my info and ask me for verfication of myself, something like zip code or last four digits of social. That should be enough to identify me.
Once I had a customer who refused to even give me the last 4 of her ssn b/c she was so afraid of identity theft. 😕
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Keep in mind though - all that you have is the customer's account of what took place. He could have been truly ripped off by a dealer, or he could be completely making it up to try to get the charge reversed since it suspended his account.
At one point, T-Mobile didn't have the account notes completely firewalled, and certain indirect dealers could access them. It would amaze me to listen to a customer tell me about what customer care had told them or about something or other that had been done on their account, and then to look at their notes only to find out that what the customer was telling me was a bunch of hooey.
There are, of course, a lot of shifty dealers out there that are very capable of doing someething like this - but on...
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At one point, T-Mobile didn't have the account notes completely firewalled, and certain indirect dealers could access them. It would amaze me to listen to a customer tell me about what customer care had told them or about something or other that had been done on their account, and then to look at their notes only to find out that what the customer was telling me was a bunch of hooey.
There are, of course, a lot of shifty dealers out there that are very capable of doing someething like this - but on...
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And I considered that, but this guy was honestly puzzled and wasn't exhibiting any of the usual behaviors of the credit seeker. I did tell him he could still return the phone for credit, but he said he likes it and would rather not go through the hassle if he doesn't have too--was actually okay about having the price misrepresented by 70.00 too. The only thing he was pissed about was the 100.00 cash he handed the dealer, and he just said he was going to go settle it himself.
My customer BS detector is a finely honed instrument and it never twitched once...
My customer BS detector is a finely honed instrument and it never twitched once...
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Aleq said:
And I considered that, but this guy was honestly puzzled and wasn't exhibiting any of the usual behaviors of the credit seeker. I did tell him he could still return the phone for credit, but he said he likes it and would rather not go through the hassle if he doesn't have too--was actually okay about having the price misrepresented by 70.00 too. The only thing he was pissed about was the 100.00 cash he handed the dealer, and he just said he was going to go settle it himself.
My customer BS detector is a finely honed instrument and it never twitched once...
Hey! That's like my Gay-dar!
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muchdrama said:Aleq said:
And I considered that, but this guy was honestly puzzled and wasn't exhibiting any of the usual behaviors of the credit seeker. I did tell him he could still return the phone for credit, but he said he likes it and would rather not go through the hassle if he doesn't have too--was actually okay about having the price misrepresented by 70.00 too. The only thing he was pissed about was the 100.00 cash he handed the dealer, and he just said he was going to go settle it himself.
My customer BS detector is a finely honed instrument and it never twitched once...
Hey! That's like my Gay-dar!
Similar in that it never twitches? 😉
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Aleq said:...muchdrama said:Aleq said:
And I considered that, but this guy was honestly puzzled and wasn't exhibiting any of the usual behaviors of the credit seeker. I did tell him he could still return the phone for credit, but he said he likes it and would rather not go through the hassle if he doesn't have too--was actually okay about having the price misrepresented by 70.00 too. The only thing he was pissed about was the 100.00 cash he handed the dealer, and he just said he was going to go settle it himself.
My customer BS detector is a finely honed instrument and it never twitched once...
Hey! That's like my Gay-dar!
Similar in that it never t
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Aleq said:...
Okay, here's a new one--I guess it was just a matter of time... 🙄
Smart Access customer calls in with a suspension, I advise him it's due to a recent upgrade request from his MyTMobile account. He says he went to a dealer (doesn't know if direct or indirect and couldn't give me enough info to figure it out, but draw your own conclusions) and they told him his new phone would cost 100.00, which he paid to them. Then they ask for his MyTMobile password, log in to his account and order a 170.00 phone--no payment to the account, and of course he suspends as soon as the charges hit the account. So the guy is sitting there with a new phone he paid almost 300.00 for, apparently, and a dealer is spending 1
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