Hot off the Press.. Way to go T-Mobile!
Taken straight from JD Power & Associate's @
http://www.jdpa.com/pdf/2005078.pdf »
And this is on T-Mobile's website:
http://www.t-mobile.com/company/2004awards/default.a ... »
"Customer care
J.D. Power and Associates 2005 Wireless Customer Care Performance StudySM
This study measured how satisfied wireless customers are with the overall experience of calling into the customer service centers of their respective providers. Factors included service experience created by the service representative, functionality of the IVR (Interactive Voice Response), one-contact resolution, and hold times."
Aleq said:
Ungrateful wretches! Sue Nokes wrote us a VERY NICE LETTER and we should be happy with that and not expect anything like money or spiffy prizes or anything... đ
Hey, if she HAND WRITES me personally a very nice letter, I'll be impressed. đ How many employees do we have? I hope her doctor is very knowledgeable about carpo...
terryjohnson16 said:
I hope yall get a bonus. I would love to work for T-Mobile, but I don't meet the requirements, as stated by T-Mobile's reply system. Is that an automated responce, or is that someone actually responding? I hope they are mistaken and call me back for an interview. âšī¸
Did you apply in person, or online?
A person named Melynda Gill called and emailed me, to take the test, and I did. But when I call her she doesn't answer or if I email her it takes her like 5 days just to respond.
I hate the fact that T-Mobile doesn't give you the score that you scored. Is the computer replying back to people saying if they passed the test, or its really someone reviewing the test a...
(continues)
elihuspeaks said:
I believe that Marcus is a Cingular care rep. I think that he's just happy that Cingular didn't come in last!
Just 2nd to last. đ I'm not surprised about SprintPCS's standing.
simplymarcus said:
yea I am a cingular rep and I am glad to not be last maybe next tiem we will be ahead of alltell.
"For a man's reach should exceed his grasp,
Or what's a heaven for?" đ
Aleq said:simplymarcus said:
yea I am a cingular rep and I am glad to not be last maybe next tiem we will be ahead of alltell.
"For a man's reach should exceed his grasp,
Or what's a heaven for?" đ
Or how about:
"The aim, if reached or not, makes great the life: Try to be Shakespeare, leave the rest to fate!"
đ