SK II Refurbished Phones Backorder???
What is going on with the replacement SKII’s, I have had a replacement on order for 3 weeks now. Each time I call in they say they are still on backorder. My current SKII doesn’t get signal unless you are next to a T-Mobile cell tower. Anyone out there know what is going on, or maybe when this backorder will be over? I have called customer service, however they keep telling me it will ship within the next few days, I have heard this for a few weeks now.
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miball said:
What is going on with the replacement SKII’s, I have had a replacement on order for 3 weeks now. Each time I call in they say they are still on backorder. My current SKII doesn’t get signal unless you are next to a T-Mobile cell tower. Anyone out there know what is going on, or maybe when this backorder will be over? I have called customer service, however they keep telling me it will ship within the next few days, I have heard this for a few weeks now.
Since April 8th, we've had to add 13 days to the estimated delivery time. So, if you chose regular shipping, that can be 16-20 days from the date it was ordered. Anything longer than that, and you should ask the CCR to do a handset order rese...
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Well, to explain the situation....
Within inventory, we project how many models of each phone are going to be alloted within a certain category (Upgrade, retail, T-Mobile.com, etc...and also exchanges). The numbers are projected on growth patterns, where we were at the same time last year, etc and a whole bunch of equasions like that....
Whenever there is a backorder, that means that we blew it basically. Now, we never want to overshoot and have left overs, but we try to balalnce the demand. On refurbished units, we have to send one into the manufacturer before we can get a replacement, in some cases if the backorder gets too big, we will order new phones if the demand calls for it, but there is not an infiniate number of phones we hav...
(continues)
Within inventory, we project how many models of each phone are going to be alloted within a certain category (Upgrade, retail, T-Mobile.com, etc...and also exchanges). The numbers are projected on growth patterns, where we were at the same time last year, etc and a whole bunch of equasions like that....
Whenever there is a backorder, that means that we blew it basically. Now, we never want to overshoot and have left overs, but we try to balalnce the demand. On refurbished units, we have to send one into the manufacturer before we can get a replacement, in some cases if the backorder gets too big, we will order new phones if the demand calls for it, but there is not an infiniate number of phones we hav...
(continues)
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