'No one cares' about JD Power???
It's hilarious... over on the Verizon forum right now, a couple of Cingular guys are trashing JD Power and Consumer Reports, saying that no one 'cares' about them, they're biased, they're just like the Jerry Springer Show, etc. etc. just because they didn't give Cingular a good rating.
This is so silly to me. Just for ONCE, I'd like for someone to speak against their corporate self-interest. Like maybe a T-Mobile guy going "Yeah, JD Power and Consumer Reports sucks, I don't care that they gave us good ratings, I hate them!", or a Cingular or Sprint guy admitting "Yes, I go by JD Power and Consumer Reports myself, and it really hurts us when they don't give us good ratings. I wish our customer service and network would improve so that we c...
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This is so silly to me. Just for ONCE, I'd like for someone to speak against their corporate self-interest. Like maybe a T-Mobile guy going "Yeah, JD Power and Consumer Reports sucks, I don't care that they gave us good ratings, I hate them!", or a Cingular or Sprint guy admitting "Yes, I go by JD Power and Consumer Reports myself, and it really hurts us when they don't give us good ratings. I wish our customer service and network would improve so that we c...
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It does hurt me in customer care when JD power does not give Cingualr customer service a good review. We in customer cares are fighting for our jobs because of consumer reports and JD power.
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simplymarcus said:
It does hurt me in customer care when JD power does not give Cingualr customer service a good review. We in customer cares are fighting for our jobs because of consumer reports and JD power.
Well, maybe customer care needs to get their act together and *improve* rather than just be unhappy that they don't get high marks.
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simplymarcus said:
It does hurt me in customer care when JD power does not give Cingualr customer service a good review. We in customer cares are fighting for our jobs because of consumer reports and JD power.
Sometimes when I go into the Cingular forum, I'm not surprised that customers are unhappy with the customer service. Especially when I read austin's posts. Now, I know that they don't represent the entire Cingular CC, but when a customer calls in and gets austin, or one of the other more negative reps, that's the impression they get of Cingular, even though those reps don't represent the entire Cingular CC. And the whole transfer problem...not being allowed to transfer, and when you do, having num...
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T-mobile and Verizxon have not faced the challenges that cingular has faced. Making the transition to GSM merging with AT&T wireless. A lot of custoemrs moved from TDMA to GSM and got less coverage then they had before. And then the csutomer wants to get out their contract without a fee becuase they are getting less coverage. The upgrade fee is waived a lot by the way. If you are a customer that only spends 29.99 a month you will pay an upgrade fee.
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TMobile and Verizon both were formed by mergers between smaller companies, and both have managed the transition. Cingular/ATT is different only in the scale of the merger, and so far by the lack of foresight in Cingular management. I predicted a large percentage of the problems they were going to have, and I've had a pretty good success rate in figuring out how they were going to handle it, too. It seems that Cingular hasn't bothered to pay attention to the pitfalls other companies had when in their situation, and they keep on reinventing the wheel in a much more competitive atmosphere. In addition to pissing off customers, they're going to be losing good reps left and right and it's going to kill them in the long run. Good, trained peo...
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I merger is not even the top issue at Cingular. the merger itself has gone exactly the way it was planned believe it or not. those who work for Cingular knew that this merger was going to be painful. those who work for AT&T knew this merger was going to be painful we knew customers would complain.We even knew that we might drop in overall custoemr satisfaction but to drop all the way to next to last that is tough to take. The number one issue at Cingular custoemr service is rep morale and as a result of employee turnover.
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Aleq said:...
TMobile and Verizon both were formed by mergers between smaller companies, and both have managed the transition. Cingular/ATT is different only in the scale of the merger, and so far by the lack of foresight in Cingular management. I predicted a large percentage of the problems they were going to have, and I've had a pretty good success rate in figuring out how they were going to handle it, too. It seems that Cingular hasn't bothered to pay attention to the pitfalls other companies had when in their situation, and they keep on reinventing the wheel in a much more competitive atmosphere. In addition to pissing off customers, they're going to be losing good reps left and right and it's going to kill them in t
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Aleq said:...
TMobile and Verizon both were formed by mergers between smaller companies, and both have managed the transition. Cingular/ATT is different only in the scale of the merger, and so far by the lack of foresight in Cingular management. I predicted a large percentage of the problems they were going to have, and I've had a pretty good success rate in figuring out how they were going to handle it, too. It seems that Cingular hasn't bothered to pay attention to the pitfalls other companies had when in their situation, and they keep on reinventing the wheel in a much more competitive atmosphere. In addition to pissing off customers, they're going to be losing good reps left and right and it's going to kill them in t
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I'm a Cingular rep, and I don't know whats going on with our upper management, but dammit if I don't feel like they are setting us up to fail sometimes. We're getting marks for transfers, short calls, long calls, holds, pretty much everything you can think of. So if someone calls in to only pay their bill (generally a 2-minute call), we gotta stall for time or fail the call. If someone needs to be transferred to collections for a payment arrangement, we fail the call.
You'd like for someone to speak against their corporate self-interest? Well, Cingular sucks. Customer service reps are working their butts off to keep up the company's reputation, but it doesn't help when the big shots in the main office keep blowing their noses on our atte...
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You'd like for someone to speak against their corporate self-interest? Well, Cingular sucks. Customer service reps are working their butts off to keep up the company's reputation, but it doesn't help when the big shots in the main office keep blowing their noses on our atte...
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repCB said:...
I'm a Cingular rep, and I don't know whats going on with our upper management, but dammit if I don't feel like they are setting us up to fail sometimes. We're getting marks for transfers, short calls, long calls, holds, pretty much everything you can think of. So if someone calls in to only pay their bill (generally a 2-minute call), we gotta stall for time or fail the call. If someone needs to be transferred to collections for a payment arrangement, we fail the call.
You'd like for someone to speak against their corporate self-interest? Well, Cingular sucks. Customer service reps are working their butts off to keep up the company's reputation, but it doesn't help when the big shots in the main office keep
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BetterThanJake said:...repCB said:
I'm a Cingular rep, and I don't know whats going on with our upper management, but dammit if I don't feel like they are setting us up to fail sometimes. We're getting marks for transfers, short calls, long calls, holds, pretty much everything you can think of. So if someone calls in to only pay their bill (generally a 2-minute call), we gotta stall for time or fail the call. If someone needs to be transferred to collections for a payment arrangement, we fail the call.
You'd like for someone to speak against their corporate self-interest? Well, Cingular sucks. Customer service reps are working their butts off to keep up the company's reputation, but it doesn't help w
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That sucks so bad. I used to work c.s. for another cellular company, and a lot of those same things happened...
sorry you have to deal with that. âšī¸
sorry you have to deal with that. âšī¸
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What's the matter, your reply gets deleted so you jump over here?
Why don't you actually read what I said. Number one, the point I was making had nothing to do with Cingular. Number two, I pointed out some facts, which you couldn't dispute, that shows Consumer Reports previously slandered a companies product because they refused to offer a free test unit. I also showed that Consumer reports does not have a dominating impact as you so state since their subscription rate / monthly circulation is less than 5% of the US Population.
Also for the illiterate, I recently posted that most with a reasonable perspective on things understand that Cingular definitely has some work to do in terms of service.
Instead of jumping forums to make y...
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Why don't you actually read what I said. Number one, the point I was making had nothing to do with Cingular. Number two, I pointed out some facts, which you couldn't dispute, that shows Consumer Reports previously slandered a companies product because they refused to offer a free test unit. I also showed that Consumer reports does not have a dominating impact as you so state since their subscription rate / monthly circulation is less than 5% of the US Population.
Also for the illiterate, I recently posted that most with a reasonable perspective on things understand that Cingular definitely has some work to do in terms of service.
Instead of jumping forums to make y...
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texaswireless said:
What's the matter, your reply gets deleted so you jump over here?
Poor assumption. I checked back today, and apparently much of said thread on VZW forum got deleted either last night or this morning. As I posted no personal attacks or flames, I can only surmise that someone else's post(s) were responsible.
A few of mine got deleted as well but, as Rich has explained, with the way the forums work now if an offending posts gets deleted, all posts replying to it get deleted as well. Kinda sucks, but oh well. đ
Far as why I'd post on the T-Mobile forum, well, why should you be so interested in where lil' ol' me posts? Odd.
Why don't you actually read what I said. N...
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BetterThanJake said:...texaswireless said:
What's the matter, your reply gets deleted so you jump over here?
Poor assumption. I checked back today, and apparently much of said thread on VZW forum got deleted either last night or this morning. As I posted no personal attacks or flames, I can only surmise that someone else's post(s) were responsible.
A few of mine got deleted as well but, as Rich has explained, with the way the forums work now if an offending posts gets deleted, all posts replying to it get deleted as well. Kinda sucks, but oh well. đ
Far as why I'd post on the T-Mobile forum, well, why should you be so interested in where lil' ol' me posts? Odd.Wh
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Actually MuchD, I thought Al might have posted whatever it was that got all the posts deleted... he seems to get incredibly upset with me for simply disagreeing with him. But if it was you, hey, no worries. đ
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BetterThanJake said:
Actually MuchD, I thought Al might have posted whatever it was that got all the posts deleted... he seems to get incredibly upset with me for simply disagreeing with him. But if it was you, hey, no worries. đ
I think it may be all the logic and incredible wit you display that upsets people. They can't cope.
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muchdrama said:
I think it may be all the logic and incredible wit you display that upsets people. They can't cope.
LOL. Nah, it must be jealously at my stunning good looks đ¤Ŗ
Seriously though, it is kinda weird how some ppl fly off the handle so easily online. It must be the suspension of normal inhibitions, or perhaps said ppl are used to being unquestioned/ always getting their way, so when they go online they freak out because things are different there. Ah well. đ
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BetterThanJake said:muchdrama said:
I think it may be all the logic and incredible wit you display that upsets people. They can't cope.
LOL. Nah, it must be jealously at my stunning good looks đ¤Ŗ
Seriously though, it is kinda weird how some ppl fly off the handle so easily online. It must be the suspension of normal inhibitions, or perhaps said ppl are used to being unquestioned/ always getting their way, so when they go online they freak out because things are different there. Ah well. đ
Oh, it's a total suspension of personal inhibitions...I definitely behave a little differently on the web.
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texaswireless said:
I am an opinionated SOB either way. đ
That'd be why we clash from time to time. đ
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Personally, I tend to like CR, but don't put a lot of stock in JD. CR actually does surveys and reports the results of the surveys. I don't know a lot about JD, but as I understand it, it's the best in that industry, not necessarily good reporting. Kind of a lesser of two evils idea. I don't really think cingular customer support is really bad or good, just typical of businesses in general. After all, it's a business and somebody on the other end has to deal with some really not nice people in that job, this can cause all kinds of fun. A story in USA Today didn't a paint a very rosy picture for any company. So, I guess we must just accept that all businesses have problems and use what ever source of information we can to make our deci...
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JUST REMEMBER THAT BECAUSE YOU GOT A KICK ASS PLAN, DOESNT MEANT THE OVERALL SERVICE WILL BE THE SAME. SUGAR COATED, BABY. SUCKERS IN EVERY STATE, IS WHAT THE MARKETING TEAM IS SAYING.RESEARCH, RESEARCH, RESEARCH.
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1stCanuck said:
JUST REMEMBER THAT BECAUSE YOU GOT A KICK ASS PLAN, DOESNT MEANT THE OVERALL SERVICE WILL BE THE SAME. SUGAR COATED, BABY. SUCKERS IN EVERY STATE, IS WHAT THE MARKETING TEAM IS SAYING.RESEARCH, RESEARCH, RESEARCH.
Not a clue what you're saying, but I have a kickass plan, great coverage, even in my home, which my husband, who has Cingular via his job, does NOT have, and excellent customer service. GO T-MOBILE. đ
The only place that I have been (in & out of my city) that I was NOT able to have signal is in my uncle's house, but his house is a cell phone blackhole...no provider has coverage in there, and that includes his daughters, who have Cingular.
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1stCanuck said:
Can be good for some people, and opposite for others.
Agreed. Just getting tired of people ASSUMING that as far as Cingular vs. T-Mobile in coverage, that Cingular wins everytime. It's not true, as my husband and I have proved.
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T-Mobile beats Cingular's coverage in Chicago. I had a friend who lived in a neighborhood closeby and he worked for SBC, but he could not get Cingular because his neighborhood did not have coverage, so he ended up with T-Mobile.
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well i'm a former ATTWS Customer care rep and i deal with cingular on a daily basis...
there's a reason why the cingular rating was so low was because they suck.. they're not nice and they randomly transfer customer wherever they want.. i hate the fact that i work for this company but where i live there's not many other options....
you litterly have to leave your convious and your soul at the door
there's a reason why the cingular rating was so low was because they suck.. they're not nice and they randomly transfer customer wherever they want.. i hate the fact that i work for this company but where i live there's not many other options....
you litterly have to leave your convious and your soul at the door
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