SmartAccess to Regular Acct Conversion Question
Okay, so last night I called in to CC to fix up some issues with my AutoPay, and something sparked my interest.
I started my T-Mo service 12 months/2 weeks ago, and since then have had 3 suspensions along the way. Now, I have a SmartAccess account, so it was my understanding that I would have to wait another 3 months (due to the interruptions) before I would be eligible to switch to a normal account.
However, when I talked to the rep, he said that I was eligible and would be more than happy to convert me. I'm talking to him about adding on a second line for my fiance and was checking out what deals he could give me. They were pretty crappy prices, and I personally am holding out for the V360, so I told him let's just ...
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I started my T-Mo service 12 months/2 weeks ago, and since then have had 3 suspensions along the way. Now, I have a SmartAccess account, so it was my understanding that I would have to wait another 3 months (due to the interruptions) before I would be eligible to switch to a normal account.
However, when I talked to the rep, he said that I was eligible and would be more than happy to convert me. I'm talking to him about adding on a second line for my fiance and was checking out what deals he could give me. They were pretty crappy prices, and I personally am holding out for the V360, so I told him let's just ...
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I don't know for sure, but will take an educated guess until someone else can reply.
You were on a 1 yr contract right? Which means it has now expired, and you are going month to month. It sounds like you are trying to do a phone upgrade also with the account change? Which explains why they need to get you into another contract.
Maybe I'm all wrong...just throwing out an educated guess.
You were on a 1 yr contract right? Which means it has now expired, and you are going month to month. It sounds like you are trying to do a phone upgrade also with the account change? Which explains why they need to get you into another contract.
Maybe I'm all wrong...just throwing out an educated guess.
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Well, I was looking to upgrade, but then told the agent nothing sounded good so I'd just stay with my current phone and all I wanted to do is change the account. He said even if I didn't upgrade, I'd still need to renew to convert the account.
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well, yea, to convert you would have to sign a two year agreemant with tt mobile, but that contract that he offerd you was for the regular t mobile service not smart access. 😁
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Tmobile85 said:
well, yea, to convert you would have to sign a two year agreemant with tt mobile, but that contract that he offerd you was for the regular t mobile service not smart access. 😁
Okay, that's all wrong. IF you're eligible for conversion to a regular postpay account you don't have to up your contract--unless you want to be on a rate plan which is promotional and requires the contract, even if it's the same plan you have now. See, when a SA account is converted it has to change the rate plan from a SmartAccess plan to anything that's not SmartAccess. If the plan you want is promotional, it requires a contract. So say you have 600 mins, unlt'd N/W for 39.99--that's a promo plan. If you don'...
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HUH!?! 😕 Two yr agreement? did I miss something? I do know that if you switch from smart access that it does renew your contract if you go on a promotional rate plan, because SA accounts are different plans than the regular ones. However, I am totally confused that you would say that he has to sign a 2 yr agreement. I was only aware of one year agreements with T-Mobile. I thought that's what made them different than all the others is that they don't obligate to a long term like all the others. Am I not up to date or is it a type-o on the 2 yr?
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well...ill go out on a limb here.... a smart access account is a 1 yr contract, a regular t mobile account is 2yrs. I pretty sure thats how it is, but i may be wrong......
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No, he can go with just the one year. The two year is for the extended handset upgrade discount.
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In the 5 years i've been selling T-mobile, they have all been 1 yr agreements, S.A., regualr accts, enterprise plans, bus. pooling plans etc.
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to my knowledge yes, I do know that in some markets they do a two yr agreement to get extended discounts on phones but that's about it
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I didn't mean for that to sound smug or ****y or rude, just wasn't sure if I was going crazy or not 😕 🙂
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Okay everyone...
Here is the scoop...what Aleq said was right.
The only time T-Mobile requires a 2yr contract is if you get the ultra max discount on a handset upgrade.
Rate plan changes and new activations and SA conversions are all 1yr contracts.
Here is the scoop...what Aleq said was right.
The only time T-Mobile requires a 2yr contract is if you get the ultra max discount on a handset upgrade.
Rate plan changes and new activations and SA conversions are all 1yr contracts.
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You will still need to wait the extra three months to convert due to your service suspensions, If I am not mistaked.
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yes, it is completely true, because you are switching plans. Even if you keep the exact same price and minutes and features, you are still switching from a smart access account to a regular account. As for the 3 months thing...the rule is that you have to have the account active for one year, and have no service interuptions for the last six months...so it depends on when you were last suspended. Oh, yeah, I didn't read the rest of the threads, so if I'm just regurgitating what somebody else has already said, then I am deeply sorry.
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Actually, it's not service interruptions per se, it's specifically NON-PAYMENT suspensions or cancellations that count. SmartAccess spending limit balance suspensions don't count, neither do ladexes (a partial suspension that allows incoming but not outgoing calls). Of course, any voluntary suspensions also don't count.
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