Asian people threatening cancellation
To all T-Mobile CCRs out there...a question for you. I am a newly promoted senior rep and experienced something I had to ask everyone else about?
I, before getting promoted, was taking a lot of calls from Asian people (I am not trying to sound racist about this) saying that they were going to cancel because Cingular is offering either a free activation fees or a month of service for free.
One of the reps on my new team after getting promoted said that there was a person who said they were getting a free month of service from Cingular. I asked, "Are they asian?" And they said yes.
Are any other reps (either store or customer care) getting these types of calls?
I finally started to advise my reps not to transfer them to retention bu...
(continues)
I, before getting promoted, was taking a lot of calls from Asian people (I am not trying to sound racist about this) saying that they were going to cancel because Cingular is offering either a free activation fees or a month of service for free.
One of the reps on my new team after getting promoted said that there was a person who said they were getting a free month of service from Cingular. I asked, "Are they asian?" And they said yes.
Are any other reps (either store or customer care) getting these types of calls?
I finally started to advise my reps not to transfer them to retention bu...
(continues)
...
🤣 Oh my goodness, yes, we get it a lot. What they do is cancel a line, go to Chinatown, and get a new line of service. Then they call in and say "I want to cancel my service, Cingular offer me no act fee, first, sixth, and last month free (I know the English is bad, that is a direct quote) If you make them a save offer that has no monetary value, they will either hang up, or want to speak w/ a sup and will hang up then. Whatever you do, don't waive those act fee's. It costs us +/- 400.00 to start a customer (store front, commission, handsets etc.) and all we charge them for is 35.00. Yea, they are lying to you.
...
It could just be my perception, but it seems that Asian customers are much more likely to churn than anyone else, and it's always about the stupid phone! I keep pointing out to them how much more they'll be paying for the rate plan over the course of the contract, but it does no good, they just gotta have that free phone... 🙄 And yeah, those insane claims that some other company is going to pay them a hundred bucks a month just to be a customer really wear me out. Fine, go, mazel tov, you'll be back next year, more's the pity... 😛
...
at my store we have asian people coming in and crying about their bill. Seriously this happend twice not only did she cry and yell at me senior her kid was tearing up the store while i was trying to do inventory. I say dont even discount the phones for them it's not worth the trouble later.
...
with all due respect to the frustration that you may feel regarding the "asian" customers making ridiculous complaints in order to get everything for nothing, I do empathize with you and understand your frustration as I have also been in your situation as well,,, BUT.. please remember that maybe this is just a coincidence that these people happen to all be Asian? Not all asians are like that. I know this because I AM ASIAN.. FULL BLOODED ASIAN.. and I have lived my whole life being respectful, polite, kind and I always pay my bills on time and I never ever yell at people ,, in fact so many people are so rude to me and I never even complain.so please. I understand your frustration, but if you stereotype all Asians to be like that , thus not g...
(continues)
(continues)
...
Born and raised in the US? If so then you are of asian descent, not ethnically or culturally asian. We're talking about immigrants who bring their own viewpoint on bargaining culture with them to the US where it's not an accepted or usual form of social interaction. In case you think I don't know what I'm talking about, I spent many of my formative years in Japan living surrounded by Japanese--only saw Americans at school. Asians do haggle and bargain and threaten to get charges dropped on a regular basis, because in their culture it's accepted, and they don't know how upsetting and annoying it is to those raised here to have to confront it. I know how to deal with it because I used to do it too, but I'm hampered by having to obey American...
(continues)
(continues)
...
You mean to say "ordinary" Americans don't bargain/haggle, only immigrants do? Come on, tell me you don't bargain at car dealer's, you always pay MSRP for your new cars?
This is the country that had "Chinese Exclusion Act" by the Congress to keep the Chinese immigrant out. This is also the country that rounded-up all Japanese Americans in WWII. Need I say more? Racism comes in many shades and forms, sometime subtle, sometimes brutal.
If the authorized dealers in Chinatown are willing to offer better deals, I will go for it. After all, this is a free country, right?
This is the country that had "Chinese Exclusion Act" by the Congress to keep the Chinese immigrant out. This is also the country that rounded-up all Japanese Americans in WWII. Need I say more? Racism comes in many shades and forms, sometime subtle, sometimes brutal.
If the authorized dealers in Chinatown are willing to offer better deals, I will go for it. After all, this is a free country, right?
...
rockprc said:
You mean to say "ordinary" Americans don't bargain/haggle, only immigrants do? Come on, tell me you don't bargain at car dealer's, you always pay MSRP for your new cars?
This is the country that had "Chinese Exclusion Act" by the Congress to keep the Chinese immigrant out. This is also the country that rounded-up all Japanese Americans in WWII. Need I say more? Racism comes in many shades and forms, sometime subtle, sometimes brutal.
If the authorized dealers in Chinatown are willing to offer better deals, I will go for it. After all, this is a free country, right?
Glad to see that Hooked on Phonics is working out for you. What I actually said was that haggling in general is not a usu...
(continues)
...
Visa,
I appreciate your not taking my question as a racist comment. I am only speaking from my own personal experience. Do white/black/hispanic...etc people also do this kind of stuff...ABSOLUTELY!!
But...lately I have gotten this exact quote "Cingular is offering to waive my activation fee" or "Cingular is offering a free month of service" and I am going to cancel unless I get it.
All of my reps have confirmed that these people have Asian names.
It's not a way to be racist to another person's culture, I am just stating that these are the facts as I have experienced them.
I appreciate your not taking my question as a racist comment. I am only speaking from my own personal experience. Do white/black/hispanic...etc people also do this kind of stuff...ABSOLUTELY!!
But...lately I have gotten this exact quote "Cingular is offering to waive my activation fee" or "Cingular is offering a free month of service" and I am going to cancel unless I get it.
All of my reps have confirmed that these people have Asian names.
It's not a way to be racist to another person's culture, I am just stating that these are the facts as I have experienced them.
...
Hi Coowguy,
I appreciate your comments and wanted you to know that I did not take your comments in any way or form to be racist,
You were very diplomatic and professional and I very much appreciate your kindness and humanity,
I wish everyone could be like you,
So, thank you,
and have a nice day,
I appreciate your comments and wanted you to know that I did not take your comments in any way or form to be racist,
You were very diplomatic and professional and I very much appreciate your kindness and humanity,
I wish everyone could be like you,
So, thank you,
and have a nice day,
...
I heard all black people like grape soda, And that mexicans are always drunk and sleeping on the job. Jews own the media, White people are lazy and complain ALL THE FREAKING TIME and that Asians always try to cancel their cell-phone service....
...
What it comes down to is that they know about churning and they were offered that at another store. So they get upset when you don't oofer them a new customer deal on the phone. Which as we all know is cheaper.
...
WOW! These asian people... at least they don't move to Alaska to avoid the early termination fee :-)
Maybe, some of them indeed believe there is such a crazy deal. Many dealers in Chinatown offer hundreds, even a thousand dollars cash back on a multi-line account! I don't know how it works. I think it is a scam. But, this is the typical deals "those asian people" see in the store windows everyday.
And, please don't blame them for loving "stupid phones" so much. Those asians, Europeans, they have much better phone selections back home 🙂
Maybe, some of them indeed believe there is such a crazy deal. Many dealers in Chinatown offer hundreds, even a thousand dollars cash back on a multi-line account! I don't know how it works. I think it is a scam. But, this is the typical deals "those asian people" see in the store windows everyday.
And, please don't blame them for loving "stupid phones" so much. Those asians, Europeans, they have much better phone selections back home 🙂
...
I think in most asian languages its pretty much the same its all pronounced (this is translated roughly (Hitler Lovers)
...
Dude...that is WRONG! This thread is not meant to go into an Asian bashing mode.
...
When I worked there in retention, I got those calls ALL THE TIME!!
Another one the Asian people would like to pull is the name game. Keep one account for a year and then cancel it and switch it to the husbands name, then keep it for a year and switch it to the wife's name...and usually through the same dealer. I even had one lady tell me that straight up. (she called in and said yeah I need to cancel service because it's my husbands turn)
It sucks because there is no saving them, they or the dealer for that matter are not breaking any rules...it's just simply frowned upon.
That's where companies really lose a lot of money.
I wonder what will happen eventually when they start losing so much money over this that rates start incr...
(continues)
Another one the Asian people would like to pull is the name game. Keep one account for a year and then cancel it and switch it to the husbands name, then keep it for a year and switch it to the wife's name...and usually through the same dealer. I even had one lady tell me that straight up. (she called in and said yeah I need to cancel service because it's my husbands turn)
It sucks because there is no saving them, they or the dealer for that matter are not breaking any rules...it's just simply frowned upon.
That's where companies really lose a lot of money.
I wonder what will happen eventually when they start losing so much money over this that rates start incr...
(continues)
...
Another thing too...when you really think about it, most ccr's complain about Asians/Middle Eastern or Arabic people trying to always get something for nothing, or making seemingly unreasonable requests etc...
The people that literally come from that part of the world-that's part of their culture. Their market and economy have much more lower level negotiating and bargaining in it than we have here, and have ever been accustomed to besides at the local flea market or a trip to cancun.
While it's frustrating to the ccr's, the people/customers are probably just cultured to having to haggle to get the best deal.
The people that literally come from that part of the world-that's part of their culture. Their market and economy have much more lower level negotiating and bargaining in it than we have here, and have ever been accustomed to besides at the local flea market or a trip to cancun.
While it's frustrating to the ccr's, the people/customers are probably just cultured to having to haggle to get the best deal.
...
