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Warrenty exchange

Tmobile85

Oct 5, 2005, 10:53 AM
Ok so here is the story, my wife got the Samsung X475, But it had a defect in it, the phones key pad and screen had a 3-5 second delay in response, very irritating after awhile. She calls t-mobile, No problem they sen her another phone X475 through the warrent exchange, phone arrives. same problem.. only worse! now its 5-10 seconds keypad delay! so she sends off the old phone back to t-mobile, and calls t-mobile again to let them know she has sent off the old phone back, but the phone she just recieved has the same problem, but worse.

so they told her they will send out another one, but if it has the same prblem they will send her a differnt model.

Does anyone know what model they will probley send her? is it going to be more money or...
(continues)
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mark0000

Oct 5, 2005, 11:09 AM
A replacement model will always be of equal or greater value. I'd be betting x495 or Moto v188. A rep could tell you what was on the list though.
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Tmobile85

Oct 5, 2005, 12:22 PM
Hmmmm... i think if thats the case she might want to go with the X495, the v188 doesnt seem to be liked in the phonscoop use review.
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