2 year contract
That pretty much kills my last reason to stay with them. Ive been increasingly dissatisfied with the service and especially the selection of phones.
The primary reason I stayed with them was because I was not thrilled with signing a 2 year contract with any company. Now it looks as if I'm going to have to.
I use too many minutes a month to make pre-paid a viable option.
I would gladly pay a slightly higher cost for the phone in favor of a 1 year contract.... instead my options are discounted greatly for 2 years or no discount for no contract.
*sighs*
Sheesh! Just call customer care for the 1yr contract pricing.
Handset upgrades through My T-Mobile will ONLY be offered with the following two pricing and contract options:
liquid0715 said:
actually you dont get the "same as New" pricing. I just called yesterday, the price for the samsung t309 is free for new customers, however I have to pay $149 for one year upgrade and I get a $50 rebate.
you know I was just thinking about that the other day...My last position I was in when I worked at T-Mobile was retention...that was one of the most common reasons why someone threatened to cancel..."I"ve been a loyal customer for 15 years so why do I have to pay $100 for a phone some joe schmo can walk in off the street and get for free who has never been with you guys before" etc...
Especially when the deals come out through yahoo or amazon or inphonic when like you end up getting ...
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I was using the 15 year customer thing as an example, people said that alot when I worked there..if they had been a customer for 2 years, it was 15 etc...
Plus I was going to say too, think of it like this...at least you have the option of a difference in pricing. You pay the company for their service, not for a free phone every year or two. Think about it this way, if you've had your cable at home for 5 years and your T.V. dies, at the end of the month you're still going to get your cable bill in full and they won't buy you a new new because you've been without your cable programming. Believe me too, some of these new phones now a days are just as much if not more than some T.V's.
...
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