I SAW THIS ON THE SPRINT FORUM, WHAT YOU THINK
This applies to all customers not just sprint, cause I'm sure you are all the same. What gave you the idea that you could just come in and start demanding and negotiating for what you want? This is not a car dealership, we don't take your old phones and "bid" them on trade ins. We don't have "asking prices" listed by the phones---we have regular price and rebate price. You get the rebate if you qualify for it, not cause you got your phone wet and don't want to pay full price to replace it. Also, there is no guarantee w/ anyone that your CELL PHONE will work everywhere, this includes in your house or trailer (for most of you) or other buildings. If you've noticed, there are no chords attached to your phone, so similar to your radio you might ...
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Stop whining and stop stereotyping consumers.
1) Not all (or most) people live in trailers and last time I checked as a consumer walking into a store, it doesn't require a dress code except shoes and a shirt.
2) If you work for T-Mobile or Sprint or any other carrier, you are probably in customer service - same thing as a car salesman. Some people are more knowledgeable about the products than others. Some like to be coddled and yes some like to complain for whatever reason. You are in customer service so there will be moments that you receive responsive customers and irritating ones. It's a matter of life. Some of us who are using their phones as they walk pass your shop don't want to be haggled like you are Monty Hall on let's m...
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1) Not all (or most) people live in trailers and last time I checked as a consumer walking into a store, it doesn't require a dress code except shoes and a shirt.
2) If you work for T-Mobile or Sprint or any other carrier, you are probably in customer service - same thing as a car salesman. Some people are more knowledgeable about the products than others. Some like to be coddled and yes some like to complain for whatever reason. You are in customer service so there will be moments that you receive responsive customers and irritating ones. It's a matter of life. Some of us who are using their phones as they walk pass your shop don't want to be haggled like you are Monty Hall on let's m...
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I agree with both of you, but scubadvr1 your punctuation is atrocious. I think I know what you're saying. Kind of funny, but our job is making customers happy in the end. I don't like garbage, so I'm not a garbage man. I am a customer service rep, so sometimes that means I get to deal with upset customers. Go figure huh?
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Dind't know this was a grammar lesson. My punctuation is no different then yours.
Regardless, I appreciate not all customers are reasonable. Read the post of the person planning to take T-Mobile to small claims court for selling him a phone in an area he can't get a coverage. Customer's aren't perfect. I was just tired reading every other post as a whining session of basically having a rough time at work.
However, I appreciate your position as a CSR and yes customers aren't always easy or pleasant to deal with. A majority of the time one is dealing with people who are calling for they aren't happy with their service or phone or simply don't know how to use the service so I appreciate CSRs who could do that for a living. I, for on...
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Regardless, I appreciate not all customers are reasonable. Read the post of the person planning to take T-Mobile to small claims court for selling him a phone in an area he can't get a coverage. Customer's aren't perfect. I was just tired reading every other post as a whining session of basically having a rough time at work.
However, I appreciate your position as a CSR and yes customers aren't always easy or pleasant to deal with. A majority of the time one is dealing with people who are calling for they aren't happy with their service or phone or simply don't know how to use the service so I appreciate CSRs who could do that for a living. I, for on...
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I know how this person feels. In my store the MAJORITY of the clientel is obnoxious. And as a SERVICE PROVIDER it gets super annoying which is exactly why that person wrote that thread. There isn't anyone alive that doesn't complain about their job. And if you say you don't, you're lying. I love my job...still complain though.
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I think it's accurate...I feel that way when I get pissed off at customers.
BUT...
Every type of service has customers who are going to demand that they get served first because their "special" or have "special needs." Auto Mechanics deal with it. So do telecommunications reps.
Do customers have unrealistic expectations about where their phone should work? ABSOLUTELY! They are used to having perfect service with their landline phones and naturally think the same SHOULD happen with their cell phones as well.
Now...I am not a big fan of STUPID customers but I am a customer advocate and must do EVERYTHING in my power to assist even the STUPID customers. I've dealt with customers who didn't know how to turn on a phone they have ha...
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BUT...
Every type of service has customers who are going to demand that they get served first because their "special" or have "special needs." Auto Mechanics deal with it. So do telecommunications reps.
Do customers have unrealistic expectations about where their phone should work? ABSOLUTELY! They are used to having perfect service with their landline phones and naturally think the same SHOULD happen with their cell phones as well.
Now...I am not a big fan of STUPID customers but I am a customer advocate and must do EVERYTHING in my power to assist even the STUPID customers. I've dealt with customers who didn't know how to turn on a phone they have ha...
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