Prepaid questions any1??
Derek0550 said:
I am a tmtg csr and will answer any questions that you have.
Why is TMTG service not as reliable as postpaid service? The quality of the connections isn't as good. I get dropped calls frequently on TMTG where I never get them at all with postpaid service. Also, when calling TMTG CC the interface is somewhat retarded if you ask me. You key *8646 and you hear you "you have XXX minutes in your account (OK that's fine) then you get ringing followed by the unnecessary spiel "great news did you know.... yaddayadda gold rewards.... yaddayadda I don't want to hear that every time I call. I want to do my business (add minutes, speak to a rep etc.) and hang up. At least with the automated system...
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as far as the service/coverage goes depending where you are, mainly the large cities have the best coverage. its going to get better, eventually but they are working on this issue. i dont know if you read the one post but we are working on the coverage and its going to eventually get better (we reached agreements with cingular to roam on some of their towers. Now NC and SC is able to use tmtg service) its eventually going to get better please be patient- 😁
as far as the IVR im not too familiar with the IVR bc i only take the calls, so sorry you have to go through that everytime; i think the explaination on the gold rewards is mainly for new customers but i do agree that they shouldnt pound it to u's everytime you call customer service. b...
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as far as the IVR im not too familiar with the IVR bc i only take the calls, so sorry you have to go through that everytime; i think the explaination on the gold rewards is mainly for new customers but i do agree that they shouldnt pound it to u's everytime you call customer service. b...
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Derek0550 said:...
as far as the service/coverage goes depending where you are, mainly the large cities have the best coverage. its going to get better, eventually but they are working on this issue. i dont know if you read the one post but we are working on the coverage and its going to eventually get better (we reached agreements with cingular to roam on some of their towers. Now NC and SC is able to use tmtg service) its eventually going to get better please be patient- 😁
as far as the IVR im not too familiar with the IVR bc i only take the calls, so sorry you have to go through that everytime; i think the explaination on the gold rewards is mainly for new customers but i do agree that they shouldnt pound it to u's ev
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