Goodbye Wireless Industry
At the beginning of this week I put in my two weeks notice. I am employed at a T-Mo direct store. Due to job-related factors, I had a serious nervous breakdown, and am leaving this industry.
I'm tired of dealing with problems I had nothing to do with. I'm tired of being subjected to verbal punishment due to no fault of my own. I'm tired of consumers wanting something NOW! I assume patience was a casualty of the internet. I'm tired of offering apologies and lowering myself just to calm the consumer down and blow over a miscommunication that happened earlier. I'm tired of being held to higher standard of behavior and ettiquite that isn't shared by some of our clientele. I'm tired of the expectation that we are all phone technicians/electricia...
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I'm tired of dealing with problems I had nothing to do with. I'm tired of being subjected to verbal punishment due to no fault of my own. I'm tired of consumers wanting something NOW! I assume patience was a casualty of the internet. I'm tired of offering apologies and lowering myself just to calm the consumer down and blow over a miscommunication that happened earlier. I'm tired of being held to higher standard of behavior and ettiquite that isn't shared by some of our clientele. I'm tired of the expectation that we are all phone technicians/electricia...
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I do agree on you on many points in your post, as for i do work for tmobile corp, but alot of points, you let your job get to you too much, you must learn to shake it off, your gonna have customers that are NEVER gonna be happy no matter how much stuff you give them or no matter how much you bend over backwards
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Yeah, I prolly take a little more offence than most people... but seriously, how much of an emotional shield are we supposed to be? Can this be emotionally healthly to experience on a daily basis? I'm not trying to pick a fight; I sincerely want to hear other's opinions.
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😁
I used to work for direct and yeah alot sucks but in Indirect if you choose the right company you get paid a whol lot better and its easy to turn customers to Care when they have problems and you didn't seel them. In my company we get 60% of the profit on everything including accessories and i personally average between 80-100 phones per month
I used to work for direct and yeah alot sucks but in Indirect if you choose the right company you get paid a whol lot better and its easy to turn customers to Care when they have problems and you didn't seel them. In my company we get 60% of the profit on everything including accessories and i personally average between 80-100 phones per month
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Not bad. 🙂
That is true that you have to align yourself properly in this business, and if you aren’t doing well, modify your techniques or go to another place that does more business, because this wireless industry is generating hundreds of billions of dollars in revenue so why not try to get something from that amount. This wireless industry especially data and prepaid, are very good products and services to get into. Just because you do 80-100 isnt that great, but you should push other products and services to increase those and to do better residually.
That is true that you have to align yourself properly in this business, and if you aren’t doing well, modify your techniques or go to another place that does more business, because this wireless industry is generating hundreds of billions of dollars in revenue so why not try to get something from that amount. This wireless industry especially data and prepaid, are very good products and services to get into. Just because you do 80-100 isnt that great, but you should push other products and services to increase those and to do better residually.
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I TOTALLY understand! Don't forget the compensation change that never happened. I don't know about your market but in mine, we were all told about this raise we were going to get to be more in line with other companies and markets...well it never happened! They raised part time but not full time. Which is CRAP! This company has trouble getting their priorities straight in my opinion. I'm sure the employee satisfaction survey is going to be a rude awakening. But hey, all of our Execs got their bonuses last year so thats what matters.
As for the stress, I know how you feel on that too. I had a customer threaten to kill me because I wouldn't give him a headset for his 6101 that he bought 6 months ago. So i got to spend the rest of the day h...
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As for the stress, I know how you feel on that too. I had a customer threaten to kill me because I wouldn't give him a headset for his 6101 that he bought 6 months ago. So i got to spend the rest of the day h...
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Thanks, and I'm at least settled knowing someone understands the plight of the sales rep. Take care guys.
P.S. - Employess can't buy the SDK3 as of Thursday night.
Go figure.
P.S. - Employess can't buy the SDK3 as of Thursday night.
Go figure.
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do you hear that? Its the worlds smallest violin playing a song just for you. 🤣
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