Issues against T-Mobile PDA Support. Especially, with the BB 7105t!!!
👿 Now I am not trying to be nasty here but when you read about my situation, you'll definitely feel my frustration.
I upgraded my T-Mobile phone last November to the RIMM BlackBerry 7105t thinking that this would be a reprieve w.r.t. my older phone, a Siemens C(rap) F(one) 62T. Turns out it was SOME REPRIEVE!!! Long Story short, I have been getting Uncaught Exception Errors related to the Application Registry about 10 times between November and the present time. Some of them even took place while I was in midstream of a conversation with work related issues. (How Annoying and further more Embarrassing!!)
After numerous complaints (atleast 3 times, possbly more) to T-Mobile and their PDA Support Group, a "WARRANTY EXCHANGE" was...
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I upgraded my T-Mobile phone last November to the RIMM BlackBerry 7105t thinking that this would be a reprieve w.r.t. my older phone, a Siemens C(rap) F(one) 62T. Turns out it was SOME REPRIEVE!!! Long Story short, I have been getting Uncaught Exception Errors related to the Application Registry about 10 times between November and the present time. Some of them even took place while I was in midstream of a conversation with work related issues. (How Annoying and further more Embarrassing!!)
After numerous complaints (atleast 3 times, possbly more) to T-Mobile and their PDA Support Group, a "WARRANTY EXCHANGE" was...
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Good luck. No offense but most of the people o this forum are reps. We honestly don't care if about your threats to leave. You'll see the occasional T-Mobile ass kisser that tries to save you. They are the same people that think T-Mobile is the greatest company to work for. T-mobile offers great rate plans and sometimes great customer service. But they don't know how to run a business....Which is why I'm going to work for Verizon.
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To correct you, a lot of us do care about our customers, not because we like to kiss the company's rear but because we actually enjoy working in this field.
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I like the field. I don't like T-Mobile anymore. As far as the customers....I probably work in the most ignorant market so I'm a little bitter
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PDX, Thanks for response. In order to make a last ditch effort before ditching T-Mobile altogether, I will be contacting Customer Relations via. Fax and present my situation to them. Let me see what they can do for a customer like me who has been around for four years and realistically has no other qualms about them other than their ineptitude (at times) at the PDA Support Group level. I mean is it really too much to ask the PDA Support guys to test the damn device before sending it out? I mean after dealing with "The Supposedly Better Replacement" for a majority of my weekend, the device eventually stopped working altogether. So much so, that a simple Synch operation wouldn't perform at all. I am still seriously upset here and really...
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🤠Unfortunatly, I don't have the tech expetise to help. 🤠I hope that out tech dept. helps out this time.
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PDX503 said:
🤠Unfortunatly, I don't have the tech expetise to help. 🤠I hope that out tech dept. helps out this time.
Well I appreciate the response nevertheless. I am hopeful that either the PDA Tech Support Group or Customer Realtions will pull through with a better result this time.
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It's not PDA Support who sends the devices out. All PDAs and BB come out of the same warehouse that the handhelds do, and trust me, last I knew, when I worked there a year ago, the PDA dept was equally as frustrated with replacement handsets. The powers that be do claim that each handset is vigorously tested before being sent out, but we'd seen cases that made us doubt that. Some issues, though, I believe may stem from the data that's actually being put back on the replacement handsets, possible corruption. PDA support would also love to follow the 3 handset rules, but the trouble is that there are usually not enough PDA handsets to do a very good equal exchange, so the powers that be just decided not to do it. I'm sure that a customer ...
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👿 OK, Enough is enough! I have had my BB switched out under warranty twice now since this posting was put up. Has anyone had the Uncaught Exception or JVM Error messages happen to them ohh let's say....37 TIMES since November coming until present day? This is my situation and since I've received my second replacement -- 26 of those have happened with the replacement devices. If nothing else, this is a sign that T-Mobile doesn't test their replacement devices before sending them out to the customers and thus this is one of the reasons why customers have a beef vs. their phones they are soo faulty!!)
Honestly folks, I'll be leaving T-Mobile in November when my contract is up and won't turn around to look back. Those of you out ther...
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Honestly folks, I'll be leaving T-Mobile in November when my contract is up and won't turn around to look back. Those of you out ther...
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