T-Mobile Blackberry 8700g ..........Excellent Phone
In all fairness since I had significant complaints about the customer service and the delay in obtaining my ordered phone I wanted to comment on the product once I received it from T-Mobile.
The phone eventually arrived, and without any request on my part, T-Mobile voluntarily waived the shipping charges and credited my firm's account with 200 free minutes. Obviously, my preference would have been to receive the phone in a timely manner, but T-Mobile has been very accommodating since the Blackberry has been delivered.
The phone is excellent. The coverage is phenomenal, and the Edge network is vastly superior to my older Blackberry. I have had no dropped calls in the Dallas area and the communication quality has been perfect. ...
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The phone eventually arrived, and without any request on my part, T-Mobile voluntarily waived the shipping charges and credited my firm's account with 200 free minutes. Obviously, my preference would have been to receive the phone in a timely manner, but T-Mobile has been very accommodating since the Blackberry has been delivered.
The phone is excellent. The coverage is phenomenal, and the Edge network is vastly superior to my older Blackberry. I have had no dropped calls in the Dallas area and the communication quality has been perfect. ...
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I totally agree. I have one too and love it! I came from a sony ericsson k750 and have not looked back. I do miss the music player of the k750, but the edge web browsing is soo much better on the 8700g.
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Tucker101 said:...
In all fairness since I had significant complaints about the customer service and the delay in obtaining my ordered phone I wanted to comment on the product once I received it from T-Mobile.
The phone eventually arrived, and without any request on my part, T-Mobile voluntarily waived the shipping charges and credited my firm's account with 200 free minutes. Obviously, my preference would have been to receive the phone in a timely manner, but T-Mobile has been very accommodating since the Blackberry has been delivered.
The phone is excellent. The coverage is phenomenal, and the Edge network is vastly superior to my older Blackberry. I have had no dropped calls in the Dallas area and the commu
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Sun
Your story sounds way too familiar. I feel your pain and frustration. Once again, what should have been an easy transaction became a pre-purchase customer service nightmare. I won't beat a dead horse, but I was really given the run-around. I don't know if the problems were due to the customer service misrepresentations or just lack of organization/communication between T-Mobile and their warehouse and direct stores.
In any event, my original phone was a 7290 (I think...it had the blue case). I used it almost strictly for email purposes, because the web browser portion was so slow. The 8700g uses the EDGE network which is faster. Obviously, it still doesn't come close to the speed of even a basic computer, but it blows aw...
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Your story sounds way too familiar. I feel your pain and frustration. Once again, what should have been an easy transaction became a pre-purchase customer service nightmare. I won't beat a dead horse, but I was really given the run-around. I don't know if the problems were due to the customer service misrepresentations or just lack of organization/communication between T-Mobile and their warehouse and direct stores.
In any event, my original phone was a 7290 (I think...it had the blue case). I used it almost strictly for email purposes, because the web browser portion was so slow. The 8700g uses the EDGE network which is faster. Obviously, it still doesn't come close to the speed of even a basic computer, but it blows aw...
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Tucker101 said:...
Sun
Your story sounds way too familiar. I feel your pain and frustration. Once again, what should have been an easy transaction became a pre-purchase customer service nightmare. I won't beat a dead horse, but I was really given the run-around. I don't know if the problems were due to the customer service misrepresentations or just lack of organization/communication between T-Mobile and their warehouse and direct stores.
In any event, my original phone was a 7290 (I think...it had the blue case). I used it almost strictly for email purposes, because the web browser portion was so slow. The 8700g uses the EDGE network which is faster. Obviously, it still doesn't come close to the speed of ev
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In my own opinion the main reasons to order a phone via the internet or customer care would be:
due to living a ways away from a t-mobile store
due to personal schedule - AKA too busy to make it in to a store
or for smart access accounts, because you can order a phone online without making a payment by credit card (have heard call center rumors that this doesn't work any more)
otherwise you will ALWAYS receive the phone faster by going into a store and purchasing it there.
due to living a ways away from a t-mobile store
due to personal schedule - AKA too busy to make it in to a store
or for smart access accounts, because you can order a phone online without making a payment by credit card (have heard call center rumors that this doesn't work any more)
otherwise you will ALWAYS receive the phone faster by going into a store and purchasing it there.
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Chris
Good point about the distance issue. I guess it's something I take for granted living in the Dallas area.
Good point about the distance issue. I guess it's something I take for granted living in the Dallas area.
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If you are in fact under contract with T-Mobile (this can be found out by asking when you call), the price to move to pre-paid would be the $200 early termination fee. If you are not under contract then the it would be free. As was said before, your existing equipment and number will stay the same and it will take up to 72 hrs to complete the conversion. You will also be given 5 minutes to "Set up your voicemail". Hope that helps.
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My 8700c is a great phone as well
BUT
the voice quality is notoriously bad on these specific models (t-mobiles as well) in fact, laptop magazine did an article on the phone saying it was perfect but they expirienced muffled calls and troubles with quality.
and they used the t-mobile version in the tests
I still love it though, but damn you t-moible
your BB Packge is half the cost of my $45 Cingular package!
BUT
the voice quality is notoriously bad on these specific models (t-mobiles as well) in fact, laptop magazine did an article on the phone saying it was perfect but they expirienced muffled calls and troubles with quality.
and they used the t-mobile version in the tests
I still love it though, but damn you t-moible
your BB Packge is half the cost of my $45 Cingular package!
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