Dealing With The Wireless Industry. Pt. II: The Sequel
🙂 Happy 4th of July Everyone! My last post gave me some pretty good info so why not go deeper? Now once again I'm just looking for relevant info that could help.
My topic of today is Customer Service ☹️ which is one of the number one problems people have to discuss on here or any forum for cell phones. Now I've heard the horror stories and bad store experiences people have had but do you guys think it the companies policies that cause sooo many complains and problems or is it really just the wrong people at the wrong time? 🤨
P.S. I know customer service is a sore spot for a few reps on here so lets not get to upset. We've all had a few bad 👿 customers.
My topic of today is Customer Service ☹️ which is one of the number one problems people have to discuss on here or any forum for cell phones. Now I've heard the horror stories and bad store experiences people have had but do you guys think it the companies policies that cause sooo many complains and problems or is it really just the wrong people at the wrong time? 🤨
P.S. I know customer service is a sore spot for a few reps on here so lets not get to upset. We've all had a few bad 👿 customers.
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its really a combination between the two some times its just wrong place wrnog time we have all had it happen to us at some point and time somewhere in the world but policies cause problems sometimes they are there to help but since they are policy and not guidlines there is no bending them so it becomes difficult even if it is justified to work around the protocols in certain situations that can arise and you need to help he customer and are unable to help do to policies
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It's really the timing of it all. Well, that and those reps that don't really care about what they do or say. Of course it's also those customers that want the world handed to them on a silver platter.
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Any special reason why you put this question in the T-Mobile forum rather than in the general forum?
As far as customer service T-Mobile is one of the higher ranked companies for customer service.
As far as customer service T-Mobile is one of the higher ranked companies for customer service.
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I've put it in all the carrier forum because the reps deal with this the most and as far as T-Mobile goes they are considered one of the best in customer service but by no means have tmobile reps not had a bad customer or have seem a crappy rep before.
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I think some of the policies are not as customer friendly as some others are and when there is a customer the actually deserves what they are asking for but the policy doesn't allow for it, it can make the call very hard to deal with especially if the rep doesn't agree with the policy either. For example, Tmobile has a multiple exchange policy and handsets qualify if they fall within specific requirements but a pda, sidekick or anything like those devices would not qualify regardless of the circumstances. That may have changed since Nov. Other times you just have customers that feel like cause they pay their bill they are entitled to anything they ask for.
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Which happens with customers to often but policies with these carriers are really a roller coaster of terms and conditions that can either screw a person or work in their favor. It just depends on the person and situation. Also paying a bill people keeps your phone activated but does not give you any other privileges beyond that.
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