Early upgrade
I have been a customer for 5 yrs. Currently have 5 separate plans. One is on month to month, one is up the end of this month, one is up Jan. 23rd, and the other two go until 2/08 and 6/08. I know the one ending this month is eligible for a full discount upgrade. How can I talk customer service into extending that plan AND give me the same price on a new phone for the plan ending in about 14 months? I wish to get email capable phones and would be willing to go 2 yrs.
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I doubt it will happen... you may be able to get a partial discount on the one ending in 14 months, you would have to call 611 or go to a corporate retail store to find out. Keep in mind that the people in the stores (even the managers) have very little flexibility in phone pricing. Carriers lose a lot of money on phone subsides and are usually reluctant to lose even more. If that is the ONLY phone you want extended, you could always extend one of the ones that the contract is up on instead, then just give the phone to the person who will actally be using it. But that may not be a good idea for your situation; I recomend speaking to someone in person or in care about it.
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