t-mobile issue
Ok, this may sound like a bit of a rant but there is a purpose. I have tried to sign up with t-mobile 3 times. the first time i was told that there was a credit verification necessary and that on of the credit agencies they use required verification. I showed drivers license. They said not good enough. i returned with my PASSPORT bills etc. NOt not good enouhg--they required that i answer the phone at a land line address i jad 5 years ago. I tried one last time online. Still no go, i had to call them.
two of the venders i went through said this was a problem they had frequently. and that t-mobile lost a lot of business because of this weird one way only form of verification. (yes, i could find out which credit rating company had the holdu...
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two of the venders i went through said this was a problem they had frequently. and that t-mobile lost a lot of business because of this weird one way only form of verification. (yes, i could find out which credit rating company had the holdu...
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Seems to me you should have been able to fax your documents to AR... usually this is an issue of an outstanding bill, or identity theft.
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The situation that this person describes is not common, but it has happened on occasion for me. It is almost always because the customer themselves has flagged their own account because of an identity theft concern. The reason that the procedure is done that way is that the person who has had their identity stolen provides a phone number where they can be reached, and if it were somebody committing fraud they couldn't be there to answer that phone, or they wouldn't bother with the hassle if they could. Getting angry at T-Mobile is pointless. This person needs to contact the credit reporting agencies and see why his name is flagged. If it is a mistake, then he has to clear it up with the credit reporting agency.
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"This person" is me. And yes, I was a victem of identity theft. My point was that no other wireless company, mortgage broker or bank requires the level of indentification that t-mobile does--something that the wireless dealer I initially dealt with verified and said was a big problem for him with t-mobile sales (a small focus group I admit). The flaw in the t-mobile system, if the company is trying to protect itself, is that a letter to the credit burea, whether faxed or not is MUCH less verifiable--or secure in proving identity--than a passport.
Finally, the real point was about the level of help and/or friendliness of the t-mobile new business team both to the original vendor and to myself as a potential customer. In other words, they d...
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Finally, the real point was about the level of help and/or friendliness of the t-mobile new business team both to the original vendor and to myself as a potential customer. In other words, they d...
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So let's get this straight... you were the victim of identity theft, and so you put flags on your own credit file. Now you are upset because somebody is being TOO CAREFUL trying to protect you and themselves? Give me a break. As far as not being helpful or courteous with you, that would reflect poorly on the store itself, but it shouldn't ruin your opinion of the whole company. Most stores would have given you as much information about it as they had access to, including the credit reporting agency. I certainly would have. It sounds like you were dealing with a lazy indirect store to me; I have a hard time believing that a corporate store would act like that.
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Well, yes it is a little absurd that 5 years after the fact that i arrive at a CORPORATE store at Citrus Park Mall in Florida with my passport, driver's license, utility bills, mortagage statement from my current houseand the number that i had FIVE years ago and am told tough luck. No offer of talk to these people at credit, no well, i guess since you have these i could help you.
And yes, i got the same story on the phone from t-mobile corporate. That by my standards of reason is reason enough to see a not very customer-centric company.
And yes, i got the same story on the phone from t-mobile corporate. That by my standards of reason is reason enough to see a not very customer-centric company.
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Let me shed a little light on this subject. Having worked at both a bank and a credit card company, let me assure you that the T-mobile store was probably following procedure when they wouldn't give you some of that info that you were asking for.
When there is a block on someone's credit, that shoots up a big red flag, obviously.
When someone tells you all of the things that they have bought on credit and have NEVER run into this problem before is another big red flag.
A person who is trying to commit fraud is trying to gain the trust of the other person at the store. They will do anything, including bringing in more than just the documentation that is required and telling people about all of the stuff they have been approve...
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When there is a block on someone's credit, that shoots up a big red flag, obviously.
When someone tells you all of the things that they have bought on credit and have NEVER run into this problem before is another big red flag.
A person who is trying to commit fraud is trying to gain the trust of the other person at the store. They will do anything, including bringing in more than just the documentation that is required and telling people about all of the stuff they have been approve...
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