JD Power Award, Customer Care 2007 (Vol. 1)
T-Mobile Ranks Highest in Wireless Customer Care Performance for a Fifth Consecutive Time
WESTLAKE VILLAGE, Calif: 25 January 2007 — Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to the J.D. Power and Associates 2007 Wireless Customer Care Performance StudySM—Volume 1 released today.
For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across ...
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WESTLAKE VILLAGE, Calif: 25 January 2007 — Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to the J.D. Power and Associates 2007 Wireless Customer Care Performance StudySM—Volume 1 released today.
For a fifth consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers by creating a positive experience among customers who contact the carrier for service or assistance. With an index score of 107 points, T-Mobile performs well across ...
(continues)
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