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Having customers upset about the upgrade fees?

Insert Witty Name Here

Nov 28, 2005, 12:57 PM
If you have customers that have been upset about the fee, you can email [email protected] and have the fees waived. Simply include

cust name
ban #
mobile #
cust contact #

explain your customer's issue - I usually say something about how the customer loves Nextel but was upset about having to pay $36 just to stay with Nextel 2 more years, can we get it waived for them.... It 'always' works.

Just thought I would throw this out there to keep your customers happy. 😁

Oh, and I don't know if this works for corp., as I'm indirect.
...

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