HYBRID HELP PLEASE!!!
I have the weirdest problem...I have customers that have a family plan with hybrid phones. The customer's wife's phone will not accept calls from their home landline. His phone has no problems, and her phone will take calls from any other landline, but when they call her cell phone number from the house they get "the nextel number you are trying to call is not in service please try again later"
can anyone help with this? has anyone heard of it? I really need to help these people!
can anyone help with this? has anyone heard of it? I really need to help these people!
...
this might sound stupid and might not have anything to do with the problem but maybe somehow when the information got entered into the computer, somehow the home # and the cell phone number are listed as the same,just a guess and like I said it might be totally wrong, still worth a try to check though.
...
well 2 hours and 4 transfers later...lo and behold it's a known nationwide issue...that the first 3 people we talked to had no idea about. they said it should be resolved in 48 hours but we'll see about that.
...
I dont know about that I just got my 2 hybrid phones (ic502's) on friday and just to test the theory I called both of them from my home phone number, both phones rang as they should have, I dont believe what they told you to be true.
...
I didn't say that it was every hybrid phone, I said that it was a problem with SOME of the hybrids. As I said in the original post, her husband has a hybrid that works perfectly fine.
...
