OK so i called in to alltel today because my phone was not sending text messages. The rep asked for my password. I have no password. I asked to speak to a supervisor yada yada yada. Finally they looked and found that the last time i had called in the rep had not closed my account before taking the next call, so the rep ended up adding a florida line to my phone as in a new line and they added a password. So finally they realized it and took it off and gave me a 20 dollar credit for the problems!