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someone working at alltel

yeanelle

Jul 11, 2007, 7:17 PM
im having some trouble with my husband from tmobile not being able to send me pic messages. i mean it sends but it never gets to my phone.

i called tmo--at first they said it was alltel. so i called alltel and they reset something. we tried nothing. alltel said it was tmobile.

i called tmobile again and the rep said that tmo doesnt allow pic message to alltel, but its weird because when i first got the phone we were sending pic messagess back and forth, and now suddenly tmo doesnt let it happen. just dont know what to believe. can it be my phone
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chainmail311

Jul 11, 2007, 7:53 PM
a few reasons:
1: TMo could have realized they were losing money (unlikely) and stopped allowing you to send pics.
2: If you're roaming on a TMo network, sending pics a lot gets pricey for them.
3: You don't allow your phones (both) to turn off and enjoy some tim off. Try that. Turn your phoens off and on daily for at least 5 minutes. My wife couldn't get texts from me, and I told her to do this, and WHALLA: 7 texts come through. I'd try that.
4: Stop sending texts cause someone's network isn't working.
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yeanelle

Jul 12, 2007, 8:59 AM
thanks. i tried it โ˜น๏ธ alltel put a trouble ticket on it the tech said it was very weired since he just rrecieved a pic from his wife tmo phone. will see.

he can always take it and send it to my gmail acount.
by the way he can receive my pic messages now.i just cant receive his. the tech said my account had some block and reset it, but for the rest he was very confused.
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chainmail311

Jul 12, 2007, 5:45 PM
yeah. I can recieve texts from my wife, but can't seem to send ones. I duno if there's a block, but frankly, I don't use that feature much, or at all.
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yeanelle

Jul 12, 2007, 7:55 PM
weird thing is tht i cant recieve pics from sprint or verizon now. . . grrrrr ๐Ÿ˜ˆ wonder whats going on
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Yean

Jul 12, 2007, 11:14 PM
Something is filtering in Alltel's towers. You've stated your friends are experiencing the same problem. I'm sure your picture mail will be up and going by the end of tomorrow. I'm sure there's been a lot of trouble tickets made with your same issue. Will see. Let us know.
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yeanelle

Jul 13, 2007, 8:58 AM
well yesterday my phone actually started acting weird--everytime i pused the the up bottom to see the contacts my phone would restart. so i tried to see my contacts by the menu but no matter what route i take once i try to get into my contacts my phone restarts.

so i had to call alltel, the tech said it was a known issue for the 5600 so instead of shipping me another one i was able to get it from the store itself if they have one. ๐Ÿคจ

i guess now ill find out if the issue was my phone or not, which i doubt it because my sis in law seems to be having the same issue.

neways ima have it trouble shoot it before i take it, so keep posting.
i hope i can keep my battery though.
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yeanelle

Jul 13, 2007, 9:00 AM
i meanr to say the 8600 and that ill keep posting.. think i was typing to fast.

also im yet to recieve another carriers pic message.
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Yean

Jul 13, 2007, 10:41 AM
Do you know if you have an ip address attached to your number to get your pictures. Example, [email protected]. If so, have Alltel switch your address, and see if that works.
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yeanelle

Jul 16, 2007, 2:07 PM
ok heres the update:

my phone lg ax8600 started doing something crazy- everytime i tried to go to my contacts it would reset itself--on top of not being able to recieve pic messages from other providers-and the my account being down. i was a tiny bit frusturated.

i called talked to an alltel rep, explained that my phone was starting to have a mind of his own, and she looked up the problem and said instead of sending me a new one through the mail i was able to go to the store and exchange it because it was a know issue. RELIEF i wasnt gonna have to wait another week.

so i went to the alltel store- the nice lady went ahead and got my new phone, i asked if i can keep my orginal battery (cz i know one of the other issues of this phone ...
(continues)
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yeanelle

Jul 17, 2007, 9:39 PM
cant get pics again. guess it was a tempory fix well dont matter i just put my package back to 300 text ๐Ÿ˜ข

its all good. wonder why my phone cant take pics through email address??? that would have been an easy fix
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Yean

Jul 18, 2007, 3:09 AM
Ghange your ip or nai, that should be the fix. Seems to me the ip or nai is corrupted.
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yeanelle

Jul 18, 2007, 8:40 AM
how do i do that??????
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Yean

Jul 18, 2007, 4:52 PM
At the moment voice and data are parallel on CDMA. When you sign up with Alltel's picture mail, Alltel will attach a ip or nai that will send and recieve data. Example: wap web browsing, picture mail, etc.

Call Alltel tech support (if they have one), and inform Alltel to create or change your ip or nai.

Hopefully this will solve your issue.
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yeanelle

Jul 18, 2007, 9:12 PM
thanks yean!!!! i called read to them word by word what you said and got put on hold for like 3 minutes, then trouble shooted again and it worked. but shouldnt they have known this already????????
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Yean

Jul 19, 2007, 1:08 PM
Alltel should of known this. You threw me off when you stated others were having the same issue.
If more than one is having the same issue, that tells me that it's a possible network isssue.
I'm glad to hear your issue is fixed.
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yeanelle

Jul 19, 2007, 4:00 PM
my sis in law was having the same issue--she has the same phone i have, told her when she had time to call them and tell them what you said
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