is anyone else having issues with their Voyager power cycling itself. Mine is doing both in and out of calls and i am on my second phone for the same issue. I have not making any modifications to the device except for adding a memory card. Any ideas???????
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My wife is having the same issue, she is now seeing it on her third voyager. She loves the phone otherwise...
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Did she ever get it resolved? I love the phone as well but I can't have calls dropping for a equipment issue like this.
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I have had my voyager since the day it came out and have noticed mine to power cycle when viewing text messages and so on......Before I went on to another one,which I never did, I tried their floor model and it did it to!I personally think that its all linked to the internet! When I was on the internet,I went to autotrader and the phone reset after I punched in the type of car and the zip,the one at the store does the same thing. I'm a phone finatic and almost went onto another model, but its something that I can live with, for now atleast. 🙄 I'm still planning on keeping this phone for the long run. I know that its a software defect and hopefully they'll come out with a sofware update to fix it. Basically, getting a replacement phone ...
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I appreciate your input and thank you for it. it got frustrating thinking I was the only and I love the phone too. I guess I will stick it out, thanks.
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I have a feeling that they all do it!!! Its not a big enough issue to get rid of the phone, for me atleast!
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The thing is it isn't just the model of phone the venus and the env have the same issue. My brother has thevenus and my g/f has the env1.
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Contrary to what some people are telling you, it's not normal. I've owned mine since the day voyager was released, and my SO got one a couple of months later and neither of ours has ever power-cycled. Ever. Not once.
I suspect it is more likely your local connection rather than a fundamental defect in the phone or its software. If your local service is bad, you can try a new voyager every week and the problem won't go away. I suggest you should direct your complaints to your local service rather than the phone.
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The only thing I can say towards the service is that all of my previous phones worked without issue on the network and I used to work for them so I know where the deadzones are and previous co workers still advise on updates to the network. i don't think it is the network.
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willv
Aug 1, 2008, 4:38 PM
so your saying poor reception makes the phone powercycle?
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jharo
Jul 20, 2008, 12:29 PM
Ok, mine just did it when was on youtube! It completely shut off, not a restart.
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jharo
Jul 23, 2008, 2:34 PM
Did it again. This time when I started the music player. Restart this time.
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Take it back and demand a replacement. This is NOT normal.
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mine has done it a few times on videos. i know the videos worked fine on a blackberry, env and moto... hmmm. i'm think the env2 may be a better option than voyager.
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jharo
Jul 31, 2008, 12:06 PM
Ok, mine is powercycling about once a day now. I've had version 7.since I've had my phone. This is only recently started happening.
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Had mine since beginning of Jan and it started doing it for a month now. Just up and shuts off, sometimes comes back on, other times I have to turn it on. One thing that has happened in last week twice is it shuts down and wont fire back up but the end and send buttons stay lit. I take battery out , put back in and its fine.
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willv
Aug 1, 2008, 4:37 PM
this is not normal. i had one of the first voyagers (before the first software update) and it never happened on calls. never on txt pr pix, never on phone calls or anything other then the web browser. i have the lg dare and it does it a little more. but never on calls. only sometimes on the browser and if i try to look at a message that is one of the earliest (like number 1-10 of 200). sorry i dont have an answer as to why its doin it but it shouldnt do it on a call, that is crap. i can understand the browser, and the occasional shut down, but voice calls are vzw bread and butter. that sounds like a problem.
but i believe a software update is comming soon 🙂
p.s.
if enough people call in to cs about this problem they should start a ...
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