Motorola V600
FOR WHAT IT'S WORTH
I spoke to multiple people today starting with AT&T customer service. They transfered me to the corporate foundation account department because they have the info on our account and it seem the way to go. While confirming discounts I asked about the v600. She said it was not available and they have no idea when it will be. About 2 hours later I get a call on my cell from the same rep. She said this phone will be available in retail stores on 2-17-03 after 10:00am. I asked if I could order it now and she told me it would not be available online or by phone for one week. I asked what retail stores and she said she has no way of knowing. My caller ID displayed 1-800-888-7600. No retail store can confirm any of this info. I will not be running t...
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Just talked to a regular customer service rep. at the 1-800-888-7600. He told me tomorrow 10:00am and to go to a retail store. He then transfered me to sales and he said he is not showing anything at any store. They should really get there act together within their own company. I will wait for a call from the store manager, I'm done with customer service. No offense to them, they were polite and tried their best to help.
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A similar thing happened to me this morning. I called the NBO and gave them our foundation account. The sales rep, Gail, was very helpful and she put my order in their back-up system under an IWOF #, not a traditional order number. This would put my order in que so when the phone is released it would process my order automatically. This person wasn't sure why she wasn't able to select it directly, but she said I would get it immediately when it was released. She did call me back on my cell number about 5 minutes later to confirm they did get an email stating the phone is delayed again. I was on the phone with her for 30 minutes the first time because I ordered two phones for our family plan and was upgrading to GSM service. She was ve...
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Just in case you were not told, the IWOF# orders only stay in the system for a week. If the phone is not officially released in 7 days, your order will drop off the system and you will have to order again. Just in case you did not know that.
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