Motorola V810

Hi I have another problem:
I need to know how to access the "Programming Menu" on the v810.

I just recieved mine this morning and took it to Verizon to get an ESN change done and they tried everything but could not access the "Programming Menu". I am sure someone on this board can help because I am in desperate need of some help.

Please e-mail me at [email protected] with an answer.

Thanks
PA