Motorola V710
STOP CALLING CUSTOMER SERVICE
👿 YOU ARE WASTING TIME. Look, I was a supervisor in customer service until 3 weeks ago. Customer Service HAS NO IDEA when a phone will be released. We LITERALLY find out less than 24 HOURS if not SAME DAY when a phone rolls. Other than those individuals testing phones (I have TWO friends testing the 710 and both say late July - early august), no one has a clue in customer service. We NEVER know dates ahead of time unless it is a new FEATURE, such as when Push To Talk rolled. Even then, we had our training and tentative release date less than a week before we dropped it. Customer Service is not privy to ANY marketing information whatsoever. We are here to resolve billing issues, equipment issues, and other problems with service. ...
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plz stop crying 😢
thats what you get paid 4......
is it not called customer service??????
your there to serve the customer 😲
thats what you get paid 4......
is it not called customer service??????
your there to serve the customer 😲
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Yes we are. Customers with EXISTING equipment or looking to sign up service. We are not in MARKETING.
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I feel the sudden urge to call up customer service and ask them when the phone is coming out hahahahaha
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I am an existing VZW customer with existing equipment that I would like to replace with a 710. Why isn't that appropriate for customer service? Why should customer service not be responsive to *all* customer questions? Frankly, shouldn't the customer service center tell VZW corporate that there is vast interest in this phone and have some bright bulb script a response? Doesn't VZW want to know that this is an issue for customers?
This is FEEDBACK. VZW should be anxious to get feedback if it cares about its customers.
This has nothing to do with "clogging" up the lines for other "important" calls either. VZW, if it cares about customers, should hire more customer call center personnel if its peak load exceeds available capacity. ...
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This is FEEDBACK. VZW should be anxious to get feedback if it cares about its customers.
This has nothing to do with "clogging" up the lines for other "important" calls either. VZW, if it cares about customers, should hire more customer call center personnel if its peak load exceeds available capacity. ...
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Is you wanting to know if you can get a V710 on Monday rather than on Friday more important than someone who just had their house foreclosed on and has a billing error requiring immediate attention; a customer whose phone just broke and their business requires them to have service at all times, such as a doctor; more important than someone who traveled to myrtle beach with their family and had their phone stolen? If you have common sense, I truly hope you can determine the difference between your anxiety and necessity. Unless you work in the call center, as I do, you have no idea what you're talking about. Of course we care what our customers think, but we test DOZENS of phones at a time and to expect customer service to be responsible fo...
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Very simple solution for Verizon Wireless:
Each person calling/emailing about the status of a phone simply say we do not provide that information over the phone. Please consult the web page for recent phone additions in your area.
I'm ready for an upgrade, and I CAN wait.
Each person calling/emailing about the status of a phone simply say we do not provide that information over the phone. Please consult the web page for recent phone additions in your area.
I'm ready for an upgrade, and I CAN wait.
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Broncosh, you seem like a nice guy, but you have definitely been drinking the corporate Kool-aid.
First, can you honestly tell me that *all* of the other calls coming into VZW CS are of the "my phone is critical and its gone" category? I suspect there are a *lot* more of the "I can't figure out something that is clearly spelled out in my user manual category" or "what is up with this delayed roaming charge on my bill" or "what is this USF charge."
Your examples are not very compelling anyway. If someone just foreclosed on my house, why would a billing error for a cell phone need immediate attention? Since billing is on a 30 day cycle with a 30 day grace period, there are *always* 60 days to fix that problem. How is VZW CS going t...
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First, can you honestly tell me that *all* of the other calls coming into VZW CS are of the "my phone is critical and its gone" category? I suspect there are a *lot* more of the "I can't figure out something that is clearly spelled out in my user manual category" or "what is up with this delayed roaming charge on my bill" or "what is this USF charge."
Your examples are not very compelling anyway. If someone just foreclosed on my house, why would a billing error for a cell phone need immediate attention? Since billing is on a 30 day cycle with a 30 day grace period, there are *always* 60 days to fix that problem. How is VZW CS going t...
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the customer is always right when he's not a moron.
Nextel is eating our lunch? we have 40,000,000 customers.
and to your point about what kind of calls we get, remember that WHATEVER your opinion is, mine is closer to the truth BECAUSE I WORK THERE in regards to what kinds of calls I get.
And is it common sense to me that some calls are more valid than others, yes. To say otherwise makes you sound like a moron.
People that make that quote don't usually understand what it means or stands for "the customer is always right", and there is more than enough evidence of that in your statement.
And while YOU may not be calling once an hour, cumulatively I'd be willing to bet at least 5 people that post here do. And if they all ...
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Nextel is eating our lunch? we have 40,000,000 customers.
and to your point about what kind of calls we get, remember that WHATEVER your opinion is, mine is closer to the truth BECAUSE I WORK THERE in regards to what kinds of calls I get.
And is it common sense to me that some calls are more valid than others, yes. To say otherwise makes you sound like a moron.
People that make that quote don't usually understand what it means or stands for "the customer is always right", and there is more than enough evidence of that in your statement.
And while YOU may not be calling once an hour, cumulatively I'd be willing to bet at least 5 people that post here do. And if they all ...
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Look, my "beef" is simple. You are saying "stop calling CS b/c that isn't what they are there for." I'm saying "call CS b/c that is what they *should* be there for."
The *only* way VZW is going to get feedback on what people want is if people call. I think people should, therefore, call to tell VZW what they want. I encourage people to call and ask on availability. I encourage people to call and tell VZW that eviscerating Bluetooth to generate GIN revenue is not appreciated. As a customer, I believe that giving feedback to a service provider is never a "waste of time."
So, I think we can agree to disagree on a number of issues:
1. I think CS should be responsive to all customer concerns and the VZW ought to reform their CS pr...
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The *only* way VZW is going to get feedback on what people want is if people call. I think people should, therefore, call to tell VZW what they want. I encourage people to call and ask on availability. I encourage people to call and tell VZW that eviscerating Bluetooth to generate GIN revenue is not appreciated. As a customer, I believe that giving feedback to a service provider is never a "waste of time."
So, I think we can agree to disagree on a number of issues:
1. I think CS should be responsive to all customer concerns and the VZW ought to reform their CS pr...
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If there's one thing more surprising than how much you blatantly missed my message, even after I spelled it out, it's that you feel that you can speak on my behalf.
I can agree that I completely disagree with all of your statements you're claiming I made, or that you "know" about what I'd say.
If you do not work at VZW, which I do, I am having a hard time understanding the concept that you would know more about what calls we get that are emergency situations, for instance suicides, or abusive situations (which despite your confused opinion do occur fairly regularly). The fact is you don't.
I can agree that I completely disagree with all of your statements you're claiming I made, or that you "know" about what I'd say.
If you do not work at VZW, which I do, I am having a hard time understanding the concept that you would know more about what calls we get that are emergency situations, for instance suicides, or abusive situations (which despite your confused opinion do occur fairly regularly). The fact is you don't.
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Why can't you admit that the overwhelming majority of calls to CS are no more or less stupid than asking when a phone will be available? Why can't you see why, as a customer, I think the response of CS should be to try to respond to things that are of concern to customers rather than telling customers they are wasting their time?
(BTW, I can see someone getting suicidal or abusive *talking* to VZW CS if this is the kind of customer exchange that VZW thinks constitutes customer care.)
Truth is I have no idea what you are saying, and I don't think you do either. All you do is imply that your opinions are more valid than mine because (oooh!) you work for VZW. Big deal. If VZW management ever figured out they had an employee in custome...
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(BTW, I can see someone getting suicidal or abusive *talking* to VZW CS if this is the kind of customer exchange that VZW thinks constitutes customer care.)
Truth is I have no idea what you are saying, and I don't think you do either. All you do is imply that your opinions are more valid than mine because (oooh!) you work for VZW. Big deal. If VZW management ever figured out they had an employee in custome...
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rcdslv said:...
Why can't you admit that the overwhelming majority of calls to CS are no more or less stupid than asking when a phone will be available? Why can't you see why, as a customer, I think the response of CS should be to try to respond to things that are of concern to customers rather than telling customers they are wasting their time?
(BTW, I can see someone getting suicidal or abusive *talking* to VZW CS if this is the kind of customer exchange that VZW thinks constitutes customer care.)
Truth is I have no idea what you are saying, and I don't think you do either. All you do is imply that your opinions are more valid than mine because (oooh!) you work for VZW. Big deal. If VZW management ever figured ou
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rcdslv said:
5. I think Nextel is eating VZW's lunch. Nextel has the highest ARPU in the industry and a larger percentage of gross adds than anyone. Now they also have 10 MHz nationwide in the PCS band and the ability to deploy CDMA. I can read the handwriting on the wall.
The ironic part is that *I'm* the customer and *you* are CS. Kills me.
Slow your roll homie. Nextel aint doing sh*t yet. If anything they may be having a celebration that will most likely be short lived. They may have gotten FCC's favor but nothing will come of it now. If it even still goes through it will take a very long time because of the legal challenges that Verizon will bring (they are in the right by the way). Nexte...
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broncosrh said:
👿 YOU ARE WASTING TIME. We NEVER know dates ahead of time unless it is a new FEATURE, such as when Push To Talk rolled. Even then, we had our training and tentative release date less than a week before we dropped it.
I agree that we shouldn't be calling customer service; But isn't Bluetooth considered a FEATURE? If it is considered a FEATURE - Isn't is new?
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Yes, bluetooth is a feature, but not ENTIRELY new. Customer Care actually was trained on it some time ago (over a year) because we had a phone that was capable. I beeeeliiiievve it was the timeport 270c. (first great speaker phone). So yes it is, but not new completely. To someone else's point, we did have a release in regards to Bluetooth yesterday that was more a reminder of what it is and what it does. This is typical if something might roll soon. If the phone was going to roll say, tomorrow, then it would probably have been more thorough and accompanying a new phone (the 710 at minimum). My feeling is it was more, hey this is a reminder, and something more clear would come at or close to the day of launch.
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why all the secrecy, even if it is in testing or close to finish, why doesn't VZW give out an approximate launch date?
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I can answer that.
1: They aren't sure if they are going to release it or when it will be released.
2: If they say they aren't releasing it, they may lose some customers who have been holding out for Bluetooth to a competitor.
3: At the same time, by speculating when it wil lbe released, some potential customers may decide to wait instead of settling for another phone. And they may upset anybody who waits for if it doesn't come out. Again resulting in the loss of a customer.
1: They aren't sure if they are going to release it or when it will be released.
2: If they say they aren't releasing it, they may lose some customers who have been holding out for Bluetooth to a competitor.
3: At the same time, by speculating when it wil lbe released, some potential customers may decide to wait instead of settling for another phone. And they may upset anybody who waits for if it doesn't come out. Again resulting in the loss of a customer.
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We are NEVER given projected rollout dates. Primarily because we could give friends/family proprietary information that would give them an unfair advantage. That's pretty much it. Also, I would be SHOCKED if this phone did not come out. There is a lot of anticipation within the organization for this phone. So rest assured, I am very confident it WILL roll, just may be a few more weeks from what the people who are testing it say, but it could be sooner.
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I worked CS at ATTWS for 4.5 years and it was the same there. Reps did not know when a phone was coming out till the day before. Sometimes training came after the fact even on features. Most of the tenured reps kept up with releases through boards like this.
You people complain when you can't get through to CS for real issues, now you know why...
You people complain when you can't get through to CS for real issues, now you know why...
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Badsky2k, thanks for bringing more truth to my post. I am not surprised at all that this is probably similar across our industry. It simply comes down to one) we need to devote our 800# to real issues, not speculation and rumoured info, and two) we need to ensure the integrity of our employees by keeping such information proprietary. It would be hard, speaking at least for myself, to KNOW a date, and not tell all my friends and family ahead of time, giving them an unfair advantage. It is our desire to satisfy ALL customers fairly, not give a select few with relation to those on the payroll an unfair advantage.
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