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I AM RETURNING MY PHONE (YOU ALL SHOULD!)

mmr

Aug 4, 2004, 9:18 AM
Well, I went out and bought my v710 on 7/30 and I have decided that I am taking it back to Radio Shack this Friday (my day off from work). This is because of several reasons:

1) I am a mac user and my phone didn't sync with bluetooth. This meant that I would have had to input nearly 200 phone numbers if I wanted it to be just like my old phone, something I SHOULDN'T have to do.

2) The RS price is 519 dollars (which is what I paid) and I keep hearing it will be cheaper from Verizon only a few days later. I got a 70 dollar rebate but you can't send that in unless you cut a part of the box off and then you can't return it.

3) I can't even send files to the phone over bluetooth which I should be able to do regardless of syncing. Many ha...
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HolaMoto

Aug 4, 2004, 9:23 AM
I hoping a lot of these issues will be fixed with the new firmware that the phones VZW will start selling next week.

I do think it is a diservice to VZW customers and those who wish to have the V710 to let RS go ahead and sell these phones knowing that there are some issues. I really hate waiting, especially since I now qualify for my NE2 credit and my current T720 is not working properly, but I guess I rather wait than have to deal with this issues. Hopefully, VZW and Motorola has corrected most of them by the time the VZW stores sells them.
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shackmanager

Aug 4, 2004, 9:29 AM
They will have the same version of Firmware as the RS phones at least for another 60 days until an update is available at which point you simply walk into a Verizon Store and they update the Firmware on your phone and the whole procedure should not take longer than about 5 mins. depending upon traffic in the store......
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ralph401

Aug 4, 2004, 9:46 AM
shackmanager said:
They will have the same version of Firmware as the RS phones at least for another 60 days until an update is available at which point you simply walk into a Verizon Store and they update the Firmware on your phone and the whole procedure should not take longer than about 5 mins. depending upon traffic in the store......


No offense intended but I find your answers less than credible for 2 reasons:

1) You said that the phone is not more expensive at RS. The fact is if you are buying it full retail, it is $100 more at RS. Otherwise it is the same price with 2yrs contract and actually cheaper at RS with 1yr contract.
2) Based on your user name I assume you work for RS, which makes you a...
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shackmanager

Aug 4, 2004, 9:48 AM
Key word being remored on your comment....No bias as I actually work for Verizon and service RS stores......
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ralph401

Aug 4, 2004, 9:56 AM
shackmanager said:
Key word being remored on your comment....No bias as I actually work for Verizon and service RS stores......


If you work for verizon than how can you say that is cheaper at RS? I don't work for verizon and I have the price list. Shouldn't you have it too?
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JohnP007

Aug 4, 2004, 9:55 AM
What is the BIG Deal? If it is the same price, and you can get the firmware update "FOR NO CHARGE" at Verizon when the phone comes out then why shouldn't you have the phone a week or 2 before the kid next door? Why can't we be like P.Diddy for once in our lives and get something that isn't even out yet? I mean I could see if it was more money at RS (It's not that we know of yet) or that the Verizon model is better (just get the free update and it's the same) and Verizon does consider RS an official dealer so what's the big deal? And for the Record I work for Delta Airlines so have no ties to RS or Verizon... πŸ™‚
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mmr

Aug 4, 2004, 10:02 AM
I pretty much already live like P.Diddy, i'm only 21 and you don't even want to know what toys I have in my apartment.

That aside: the price will be cheaper at Verizon. And seeing as how I am trying to save all my "extra" cash so I can buy a 32" Sharp LCD HDTV a hundred bucks in my pocket can help.

And the big deal is that my phone isn't working like it should.
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pete32

Aug 4, 2004, 10:13 AM
Lol, it will be the same price at Verizon as RS. $319.00 plus $70.00 MIR w/2yr contract.

I've had no problems w/my phone, except for camera isn't great in low light, but I mostly wanted the phone for MP3's, and it works flawlessly.
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JohnP007

Aug 4, 2004, 10:13 AM
OK then you have a a Phone problem... has nothing to do w/RS or Verizon it is a bad phone.... and Dude I aslo have "TOYS' and I don't think we "all" would want this phone if the whole forum didn't all want there toys or we would all be out w/any other phone.. we want the newest and best (at the time) and we ALL want it now... so don't hate because people went out and bought this phone at rs early, hey I did it, U did it, half of this page did it, and if you are such a "player" like u say, what's a $100 right? and actualy RS took off $200 (that includes my buyback 2 year deal)and a $70 rebate for me, not to mention took of (I don't remember maybe 10%) for my bluetooth Motorola Headset and if I wanted the TF card I am sure they would have give...
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mmr

Aug 4, 2004, 10:35 AM
Okay, a few things... and let me preface by saying that I don't want to get into a heated battle with you, we are all friends bound by this phone and I hope it stays that way.

I actually had to pay $519 for the phone because I didn't get the 200 dollar rebate, first of all.

Second, I (unlike you) have experienced that when you buy from a licenced dealer instead of the company themselves you run the risk of screwing yourself out of 'something.'

Third, you said you don't tell people what to do, there is no harm in that. However, this whole board is dedicated to people providing information. I'm not forcing anyone to do anything. However I clearly outlined the many reasons why I would return it and why 'you all should.' Note the word ...
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dcantin56

Aug 4, 2004, 10:48 AM
what is the "something" you get screwed out of?
unless you have to pay full price for the phone radioshack actually gives you better deals on everything. not to argue but except for onsite techs there is nothing verizon has that rs doesnt
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mmr

Aug 4, 2004, 10:59 AM
'Something' was a generalization. But if I must provide an example...

If you buy a BMW from a lot instead of a new or certifed pre-owned directly from BMW you don't get the BMW customer service. "Customer Service" in the sense that they take care of all your inspections, change your oil, service your car properly, hell they even wash it for you in most cases.

If you buy from a dealer you have to go to some third rate inspection place (I could tell you one hell of a story about this) which may or may not be doing inspections that day. Have someone else change your oil (or obviously do it yourself), and risk being charged a fortune by "Big Al's Auto Shop" because 'those foreign parts are hard to come by.

Get it? Or should I give you ...
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dcantin56

Aug 4, 2004, 11:06 AM
There are stores like that but actually verizon reguardless if you get your phone at rs or vzw or some broke ass gas station that sells phone as long as you are in contract with verizon they are actually obligated to service your phone and help with any customer service issues i have actually had verizon swap my phone out a few times and i work for radioshack. when verizon stores say that they dont service a phone when you get it from verizon ask to speak with a tech.
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JohnP007

Aug 4, 2004, 4:12 PM
no fight here at all, I was just playing both sides of the coin. U are 100% right we are ALL here to get the most/best out of our V710's, end of story.... I was just saying I don't understand if Verizon says it's ok to get the phone from Radio Shack then what's the big deal? They are selling for the same price, They will upgrade our phones for free, and we where able to put in for our free bluetooth item before anyone else (hopefully some of us still win) that's all... What makes a good forum is that u get to hear good/bad points about same product and we just where doing just that.... Don't u think that is better than asking for the 10000'th time if you can change the screen on the front of the phone ? πŸ™‚ .... So I am asking u now, do u ...
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Carlos Caliente

Aug 4, 2004, 4:22 PM
This thread is like pissing in the wind...the farther along you get, the less likely you will enjoy the result.

If you don't like the phone, go return it. But to be honest with you, your comparison of buying a car a year early sans warranty doesn't wash...it's more like buying a car in its first release year and the bugs not being fully worked out. Or being privy to the one of the first of a new model off the assembly line and complaining that there are bugs.

You went out, knowing Verizon wouldn't release this phone for another fortnight, bought it from Radio Shack, and now you're complaining about one or more of these parties? And suggesting other people return theirs? I'd keep mine on principle, based on that argument.

It just so ...
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needabox2live

Aug 4, 2004, 4:31 PM
First of all, if you live in an apartment your life is nothing like P. Diddy, and a 32 inch t.v. isn't even that big, even if it is LCD.
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broncosrh

Aug 4, 2004, 4:34 PM
mine's 47 inches. and p diddy sucks.
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needabox2live

Aug 4, 2004, 4:41 PM
I can't believe he was bragging, even though he lives in an apartment. P diddy is cool, but i bet that guys apartment isn't even 1/100th the size of P Diddy's mansion. πŸ˜•
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ERIC33LOU

Aug 4, 2004, 11:52 AM
I THINK YOU GUYS NEED TO RETHINK SOME OF YOUR STATEMENTS. THE FACT THAT THIS PHONE IS NOT WORKING PROPERLY IS NOT BY ANY MEANS THE TOTAL FAULT OF VERIZON WIRELESS. YOU BOUGHT THIS PHONE FROM RADIO SHACK BEFORE IT WAS RELEASED BY VERIZON WIRELESS. WELL ANY PERSON SHOULD SOMETHING IS UP WITH THE PHONE IF VERIZON WOULD NOT RELEASE IT AT THE SAME TIME TRUE ALL PHONE DO NOT ALWAYS LIVE UP TO ALL THE HYPE BUT TRUELY DOES ANYTHING, SO TAKE SOME RESPONSIBILITY ON YOUR SELF AND SEE WHAT THE DIFFERENCE BETWEEN A RADIO SHACK V710 AND A VERIZON WIRELESS V710 IS BEFORE YOU START B**CHING. IF IT SUCKS AFTER THE 11TH THAT I TAKE IT ALL BACK.
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shackmanager

Aug 4, 2004, 9:23 AM
NO repeat NO Bluetooth Phone that is currently planned for release will sync with Mac yet, this is not so much a Firmware issue as it is a Bluetooth issue.....Bluetooth is overrated for it's functionality...To address your concern that Verizon Store will have it cheaper, that is actually false it will be approx. $70 more as are all their handsets generally when you buy them from the retail store because retailers give out overlay rebates which are funded solely by the retailer....Any rebate nowadays you have to send in UPC otherwise how do they have proof of purchase other than a receipt which honestly anyone with a decent computer and word processor can fake. Verizon does support this phone and actually has since July 29 2004 when I first ...
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VzwSlsRp

Aug 4, 2004, 9:34 AM
shackmanager said:
NO repeat NO Bluetooth Phone that is currently planned for release will sync with Mac yet, this is not so much a Firmware issue as it is a Bluetooth issue.....Bluetooth is overrated for it's functionality...To address your concern that Verizon Store will have it cheaper, that is actually false it will be approx. $70 more as are all their handsets generally when you buy them from the retail store because retailers give out overlay rebates which are funded solely by the retailer....Any rebate nowadays you have to send in UPC otherwise how do they have proof of purchase other than a receipt which honestly anyone with a decent computer and word processor can fake. Verizon does support this phone and actual
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bobcat zoidberg

Aug 4, 2004, 11:24 AM
What do you mean no Bluetooth Phone currently planned for release will sync with Mac - due to BT issues? That's not true -- I've had bluetooth phones sync with my Mac flawlessly. So actually, it is a firmware issue.
Or do you mean no BT phone that is released by Verizon.. oh, okay, then of course it must be a BT issue, not VZW's firmware. What a surprise. Convenient for you to leave that last detail out. BT syncs with Mac very well, just not VZW's BT.
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needbluetooth

Aug 5, 2004, 10:38 AM
hmmm. no blutooth phones sync with mac?

That’s odd, I have one now, and apple has quite a list of them. . .

I have theT616 and it works great, and my brother (another mac user) just picked up the T637. He said it took about 2 minutes to set up the sync, and is very happy with the phone. Too bad AT&T and Cingular have crappy service in my area.

Bottom line is that Motorola shipped the phones to RS with crippled bluetooth support. The version of firm ware only supports Handsfree Voice Gateway, Dial-Up Networking Gateway. According to a helpful Motorola tech I spoke with yesterday on the phone, the update coming out soon will have some 6 additional services including the file transfer, which will be nice for moving files, and is a...
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psuforever

Aug 4, 2004, 9:24 AM
I, unfortunately tend to agree with you.

I will be returning my phone also. I however, do not think that the problems will be fixed just because the phone is released by verizon...i think it is more motorola than anything else....everything they've release for vzw since the v60 has not lived up to any hype..... 😒
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ibeetle

Aug 4, 2004, 9:31 AM
I own a Mac and fully understand that at this time that some of the phones capabilities are not compatible with my computer at this time. That will change and it is sometimes the problems of owning a Mac and being an early adapter of a new product like the v710.

And the "problem"(?) with the rebate about not being able to get the rebate if you don't destroy the box -vs- not destroying the box just in case you decide to return the phone. That is a good point. I wonder how many early adapters bought the phone from RS last week, sent in the upc code for the rebate only to find that next week when they try to return the phone sense they have no box there can be no return. Only change.

But just because your (and mine) computer is not compa...
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laxxx47

Aug 4, 2004, 9:34 AM
I love this phone. I havnt tryed the blue tooth yet, but i got my 128 meg card from amozon and a $2 card reader from office max. i can take 3 minute movies, make ringtones from mp3 and transfer them to my phone. the reception is increadable. i was in a basementr last night where no one had reception AT&T Verizon t-mobile and a host of different phones. I HAD FULL BARS on mine
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mmr

Aug 4, 2004, 9:41 AM
I wasn't trying to say that it was bad that you had to send in the UPC code from the box, I was just trying to say that once you do that you are locked into the phone. Which is why I have still officially paid $519 for the phone and not $449.

As a mac user I also know that we get things a little later than everyone else... always. However, basic bluetooth functionality should still exist and I should be able to send the phone a file (such as a vCard or JPG), which I can't. I understand that iSync won't work until they update, thats just and inconvienence, not my gripe.

VERIZON DOES NOT SUPPORT THE PHONE YET. Many people know this and have complained about it, good for you that someone helped you. However, the majority of people on her...
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Cobber

Aug 4, 2004, 7:12 PM
I too am a Mac user and have been dreaming of a Verizon BT phone for over a year now (my Timeport didn't live up to the hype). As soon as it is supported by iSync on teh Mac, I will pay whatever for it. I just want the convienence of syncing my Address Book (with photos) and my iCal over BT. All I want. And I have to stick in this holding pattern until Verizon, Motorola, and Apple get together and sort it out because, as with many people, Verizon is the only carrier that has reliable coverage in the rural areas where I live. I just don't understand who of the three I should be complaining to.
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spiff

Aug 5, 2004, 6:11 AM
i haven't read all of the reply's but here is mine take your phone back who cares

or take your old one into a vzw store and have them flash your phone book into the new phone that was what i did -- out the door at radio shack 2 doors down to vzw and 5 minutes later all was well
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mosesonacid

Aug 5, 2004, 10:47 AM
Sounds like your problem is with your PC, or should I say MAC, and not the phone.

If you want to transfer phone numbers, go out and buy the data cable.

If your crappy ass MAC wont talk bluetooth with it then call Steve Jobs and complain to him.
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mmr

Aug 5, 2004, 11:02 AM
Whoa dude, we aren't going to get into that battle.

And why should I have to use the DATA CABLE for a phone with the main selling point being BLUETOOTH (a wireless technology FYI).

The problem is not with my computer, it is indeed with the phone.

And please don't turn this into a pissing contest.
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HolaMoto

Aug 5, 2004, 11:05 AM
earlier threads mention that motorola is aware of the problem, and should be fixed with the updated firmware later this month. it is unclear whether the VZW models will have the update already. but i have a sony vaio laptop and the bluetooth adapter and wanted to use it with the new phone to organize all my numbers, etc. it is unfortunate the first phones were crippled, but it looks like the new firmware will correct this.
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njbigdog_44

Aug 5, 2004, 3:14 PM
Come on you think we really care if you returned it NO WE DONT. You have your own problem with the phone and you want all of us to return it. COME ON PLEASE STOP COMPLAINING. Its a great PHONE!! Thatsall we can ask for it to be is a phone get a PDA it you want it to work with a PC.
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sean808080

Aug 5, 2004, 4:22 PM
come on now... i love macs but you have to be used to being treated like a second class citizen when it comes to software and support!

sorry it's not working for you but thats why i have a PC at home....i want fewer headaches when it comes to compatability!


damn bill gates and the borg!!
sean
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Shaq

Aug 5, 2004, 4:52 PM
sean808080 said:
come on now... i love macs but you have to be used to being treated like a second class citizen when it comes to software and support!

sorry it's not working for you but thats why i have a PC at home....i want fewer headaches when it comes to compatability!


damn bill gates and the borg!!
sean


Hold on, big fella... 😁

The reason I switched to a Mac is so I do have compatability and reliability and stability. I've never regretted the move.

Every bit of software I need is available to me - with the possible exception of games written by Microsoft.

In two years, I've never had to re-boot. I can't remember what "crash" means and there is no such thing as "the blue sc...
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