I got a phone that has a keypad that shifts and it seems like its a little loose around the bottom too.
I bought it the last day of July I believe, would I be able to go to the RS i bought it at and exchange it?
And would I be able to transfer the files and such to the new phone? (Like my ringtones, pictures, phonebook, etc.)
Thanks
...
Your keypad is fine, exchanging it will do nothing for you but waste time and lose files.
Trust me, I've had dozens of these pass under my nose.
The keypad is just an embossed plastic sheet that lays on top of a mylar dome assembly. It does not attach to anything. The cutout of the gray frame holds it in place. Keep your phone and enjoy it. 🙂
...
Then why do some of the phones have a (seemingly) sturdier keypad?
...
Read my other post man... about the new keypad... and I just found and updated speaker part number as well...
...
I did read it, I just didn't get what it meant lol 🤭
...
Ok, the reader's digest version:
New keypads on the way as well as speakers. Current stock doesn't have them. I will have them for replacement by 8/23. 😎
...
Ohh, so you will be able to replace them, like I can go back to the store I bought the phone at and buy a replacement keypad and/or speaker and they will install it?
That sounds tight
How much will they cost?
...
I do it all in our authorized Moto cellular shop and it is covered under your warranty. 😁
...
sorry me again does speaker mean louder level of sound
...
Wont know until I get it...
...
So I will be able to go to the Radio Shack I bought the phone at and they will give it to me/install it for free?
...
No, you will need to go to an authorized Moto level 2 or 3 shop to have that done. If you are in the NYC area we do that on site.
...
I'm in Massachusetts...where would I find these types of shops? Like the Verizon store or just an authorized Motorola store?
Thanks for your help
...
It's hit or miss with VZW stores... go to Moto's website and look for shops, then call them. Let me know how you do.
...
Should i wait until they are released (the 23rd)
before i call?
...
Which store are you in, Merrick or Hemp? Thanks
...
L2 is there anyone like you in san antonio or dallas
...
what if we bought our phones at rs ?
...