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Will I be able to?

xxstaind38xx

Aug 18, 2004, 7:24 PM
I got a phone that has a keypad that shifts and it seems like its a little loose around the bottom too.

I bought it the last day of July I believe, would I be able to go to the RS i bought it at and exchange it?


And would I be able to transfer the files and such to the new phone? (Like my ringtones, pictures, phonebook, etc.)

Thanks
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Level 2

Aug 18, 2004, 7:32 PM
Your keypad is fine, exchanging it will do nothing for you but waste time and lose files.

Trust me, I've had dozens of these pass under my nose.

The keypad is just an embossed plastic sheet that lays on top of a mylar dome assembly. It does not attach to anything. The cutout of the gray frame holds it in place. Keep your phone and enjoy it. 🙂
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xxstaind38xx

Aug 18, 2004, 7:43 PM
Then why do some of the phones have a (seemingly) sturdier keypad?
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Level 2

Aug 18, 2004, 7:45 PM
Read my other post man... about the new keypad... and I just found and updated speaker part number as well...
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xxstaind38xx

Aug 18, 2004, 7:45 PM
I did read it, I just didn't get what it meant lol 🤭
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Level 2

Aug 18, 2004, 7:51 PM
Ok, the reader's digest version:

New keypads on the way as well as speakers. Current stock doesn't have them. I will have them for replacement by 8/23. 😎
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xxstaind38xx

Aug 18, 2004, 7:53 PM
Ohh, so you will be able to replace them, like I can go back to the store I bought the phone at and buy a replacement keypad and/or speaker and they will install it?

That sounds tight

How much will they cost?
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Level 2

Aug 18, 2004, 7:57 PM
I do it all in our authorized Moto cellular shop and it is covered under your warranty. 😁
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doggie

Aug 18, 2004, 7:58 PM
sorry me again does speaker mean louder level of sound
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Level 2

Aug 18, 2004, 8:00 PM
Wont know until I get it...
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xxstaind38xx

Aug 18, 2004, 8:05 PM
So I will be able to go to the Radio Shack I bought the phone at and they will give it to me/install it for free?
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Level 2

Aug 18, 2004, 8:07 PM
No, you will need to go to an authorized Moto level 2 or 3 shop to have that done. If you are in the NYC area we do that on site.
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xxstaind38xx

Aug 18, 2004, 8:21 PM
I'm in Massachusetts...where would I find these types of shops? Like the Verizon store or just an authorized Motorola store?


Thanks for your help
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Level 2

Aug 18, 2004, 8:31 PM
It's hit or miss with VZW stores... go to Moto's website and look for shops, then call them. Let me know how you do.
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xxstaind38xx

Aug 19, 2004, 12:07 PM
Should i wait until they are released (the 23rd)
before i call?
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xxstaind38xx

Aug 19, 2004, 4:43 PM
bump
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jukebox2

Aug 19, 2004, 12:25 PM
Which store are you in, Merrick or Hemp? Thanks
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doggie

Aug 18, 2004, 8:28 PM
L2 is there anyone like you in san antonio or dallas
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catstide

Aug 18, 2004, 7:59 PM
what if we bought our phones at rs ?
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