Motorola V710

I tried to return it for the scratches problem the other day and they yelled at me saying "It's only superficial and nothing is wrong with the phone so we can't return it. You can exchange it for another phone if you don't like this one but we can't give you another v710". I knew Verzion was supposed to have great CS but this is above and beyond the call of duty (joking of course). I've had nothing but good experiences with Verzion up to this point. I was upset at the time but I guess they're right it is only superficial and every v710 does it and a new one won't fix that. So I've decided to live with it and you should too.

A new one WOULD fix it though - now that I know the problem - I can take precautions to fix the issue

If your car started scratching and chipping paint each time you opened the door would you think that that is superficial?

Motorola used shiny black and metal on the outsides of the V710 to make it look nice - and you paid for it. There's no difference between that and your car. The finish is meant to look good. Bottom line.

I say take your email from Motorola that says they'll fix it with you to Verizon.

There was no e-mail, I talked to them over the phone ☹️

bottom line is that your are comparing a $250 phone to a $60,000 vehicle. oh by the lets say you drop your phone and it ends up chipping right in the same spot where your phone is getting scratched are you still gonna complain about your TINY little scratches? NO your gonna live with.

Yes - if "I" did it - I would live with it - but it is a new phone, and I have NOT dropped it. Therefore I believe there should not be any scratches on it after 3 weeks of use.

No go with having Moto ship just the bezel. They tell me I need to talk to a autherized motorola tech. and have them order the part. Oh well right.

hold on a sec, lemme find you a service center. 🙂

http://www.motorola.com/GSS/CSG/cgi-bin/direct_store ... »

or use these guys, they're pretty good with us as far as parts go (ever had to order the rubber plugs for the old v120 series? or just the installation tool for the old startac antennas? 🙂 )

CWork Solutions, L.P.
3630 Concord Road
York, Pennsylvania 17402
Tel: (717) 600-8827
Fax: 717-757-0625

Do they or will they sell the bezel to me being that I live in Ohio? That is IF I can't get it from a local service center?

they ship the stuff to us, and we have kiosks in PA MD and OH...

OMG WHAT DO WE PEOPLE AT PHONESCOOP LOOK LIKE? TECHNICAL SUPPORT? call motorola.. call verizon.. call people that handle with this phone. dont ask us about the scratches because obviously we are all victims too and cannot do all the work for u

Thank for the input dip-$hit - I did call Moto & Verizon and I am trying to work through the issue with them. I am looking for help & information, not criticism

Ok, you're ticking me off...

I am but a lowly kiosk sales rep, there's only so much I am empowered to do (and even less that I am allowed to divulge on here in terms of "not for public release" type information) and I'm just tryin to hook a guy up with our parts supplier...

ok - call me a dumb a$$ - but what is/are kiosks? and where in Ohio?

Again Sponge - thanks for all your input

Kiosk == thing inside a mall with no walls, just display counters, open on all sides...

Gimme a few mall names and I'll see if we have kiosks/inlines there...

Ohhhhhhhhhhh - OK. Now it's all starting to come together - lol. Miami Valley Center Mall in Piqua Ohio, thats the closest. Dayton Mall in Dayton Ohio, Fairfield Mall in Fairborn Ohio. Are the bezels availible to you yet?

I tried that search since my other phone (V60s) needs some repair. Should it be listing VZW stores or just Moto Auth. Service Centers?

btw, I did a search for Wireless Phone Stores and the first three listings are for their Corporate HQ in my area. 🙄

Do they sell phones there? 😕

There's VZW retail stores next to all the corp headquarters... and there's an option to filter only moto auth service centers too...

Really?

I guess I'll have to go over there and see if there is one. That would be nice to live right down the road from one.

Give motorola another ring, see if they can ship you just the front bezel, that you can take to the VZW store and have the motorola certified tech swap for you, then go to town with the duck brand ultraclear storage tape... screen, front, back, and anywhere else that gets abraided, just rub with 70% isopropyl rubbing alcohol first to make sure the tape sticks right, and use a stiff index card as a squeegee to keep air bubbles out as you apply it... if you get lines or bubbles in the tape you're doing it wrong. 🙂 (same way you apply window tinting film. 🙂

Thank you Sponge for answering to my problem and not bashing me for asking it. 😁 😁

Sponge, I looked on the Duck website but couldnt find the ultra clear storage tape.

I found this one...
http://www.duckproducts.com/products/detail.asp?cati ... »

I'm not sure if this is what he was talking about or not..

http://www.findit.co.uk/euroffice/packaging-supplies ... »

Walmart sells it, look in the business/office aisle, like with the pens and folders and avery stickers and thumbtacks etc... its pretty pricey (bout 4 bucks a roll or so) When I get home I'll see if it has a duck part number on it....

The Scotch brand ultra-clear storage tape works just fine too, same price...

You can't see it when you cut it correctly, can't tell its there at all when done right, I gaurantee it.

cool.sponge did you get my email? i didn't change the extensions so i don't know if they were sent correctly. 😁

yeah, they're there, I just haven't had time to check them out, I had a 3 hr drive both ways to attend a "training" session that ammounted to "sales 101"... they mus thtink I'm a n00b not someone with 36 months of wireless expirence (all of it with vzw) under his belt..

no rush. i just appreciate the help. 😁

It's from the hinge. Nothing we can do about it. A good scratched phone is better then a bad scratched phone mama always said.

Not the point my friends - the point I'm trying to make is I have only had this phone for 3 weeks, I'm looking at the re-sale value of this thing when my contract is up and I want to pawn it off on someone else. If it is scratched this bad already - whats it going to look like in 2 years. I just want to know if anyone has returned their phone due to this issue - thats it and thats all.

Thanks again

Listen if you don't want any scratches above the camera then don't open the phone damn and i thought i was anal when my new truck was getting scratched up, people it's damn phone not a Porsche.

Listen - I didn't ask for people to criticize me on what I do with my phone and the problems I see with it - all I wanted was for someone to let me know if they had any success returning it due to this problem. 👿 👿 A $300+ phone, in my opinion, should not be scratched after 3 weeks of normal use.

your right it sucks that my phone is Scratched and i dont like it...