Motorola V710
Gotta love the Verizon Store employees....
I was talking to one today about a possible firmware upgrade, and he actually told me to checkout phonescoop.com - "They usually know what's going on first..."
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There isn't much love for Verizon employees around here. This was my experience today after reading that an update might be available:
Called the nearest VStore near my home...no one bothered to pick the phone up for the entire day. Left voicemail like instructed. No return call.
Called the nearest VStore near my office...they told me no techs at that store so I'd have to call one of three other stores in the area.
Called the second nearest VStore near my office...Had to call at least 10 times to get a person. Guy sent me nowhere as the tech was at lunch but he never bothered to check so the phone just rang. Called back several times and each time the guy simply HUNG THE PHONE UP ON ME, most of the time while I was speaking! F...
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Called the nearest VStore near my home...no one bothered to pick the phone up for the entire day. Left voicemail like instructed. No return call.
Called the nearest VStore near my office...they told me no techs at that store so I'd have to call one of three other stores in the area.
Called the second nearest VStore near my office...Had to call at least 10 times to get a person. Guy sent me nowhere as the tech was at lunch but he never bothered to check so the phone just rang. Called back several times and each time the guy simply HUNG THE PHONE UP ON ME, most of the time while I was speaking! F...
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Totally believable...
I went to the Verizon store "in-person" and they were "less than courteous" regarding the V710. Stated "the phone is fine, no problems... Bluetooth was never supposed to be able to transfer files for Verizon's version of the V710", etc., etc. Lame excuses is all I got from the less than knowledgable salespeople.
Verizon seems to be "very" defensive regarding this product... No wonder, 476 pages of complaints & questions on how to use a cell phone?!?!? WTF?!? Gotta be the worst cell phone product launch of all time...
Shame on Verizon & Motorola both... 😡
I went to the Verizon store "in-person" and they were "less than courteous" regarding the V710. Stated "the phone is fine, no problems... Bluetooth was never supposed to be able to transfer files for Verizon's version of the V710", etc., etc. Lame excuses is all I got from the less than knowledgable salespeople.
Verizon seems to be "very" defensive regarding this product... No wonder, 476 pages of complaints & questions on how to use a cell phone?!?!? WTF?!? Gotta be the worst cell phone product launch of all time...
Shame on Verizon & Motorola both... 😡
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I went into the Verizon store near my house and played with the 710 for about 10-15 minutes. No employee came to greet me or ask if I needed assistance. I was very disappointed by this and walked out.
I went to another Verizon store and they had a greeter who took my name and I was helped about five minutes later. The guy that helped me was very honest about the limitations of the Bluetooth and said it was a way for VZW to make more money. I appreciated that. He also told me to wait a week as he thought that the $70 rebate would end and that the price could change. Obviously that didn't happen but should I get the 710, I will go back and get it from him. It's worth the extra driving distance to me.
I went to another Verizon store and they had a greeter who took my name and I was helped about five minutes later. The guy that helped me was very honest about the limitations of the Bluetooth and said it was a way for VZW to make more money. I appreciated that. He also told me to wait a week as he thought that the $70 rebate would end and that the price could change. Obviously that didn't happen but should I get the 710, I will go back and get it from him. It's worth the extra driving distance to me.
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but should I get the 710, I will go back and get it from him. It's worth the extra driving distance to me.
Here are some other phones that you might want to consider if you are willing to wait a bit:
Nokia 6255i - a bluetooth phone with even more features than the V710, should be out by the end of the year for Sprint, sometime at the beginning of next year for Verizon... A huge amount of features distinguish this phone from all others, including IR port, USB port, bluetooth, camera, voice dialing, expansion card slot, etc.
https://www.phonescoop.com/phones/phone.php?p=515 »
Panasonic X700 - one of only two *Smart* bluetooth clamshell phones. It has lots of features. It's also a GSM phone, meaning it will ...
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Thanks Kega, I appreciate the information. I actually also applied for a job at T-Mobile and am waiting to hear from them, so that's one reason why I haven't upgraded my phone yet. The main reason I'm holding off on the 710 is I'm waiting to see what the firmware updates do. I've had my heart set on this phone for a while, just hate the limitations that Verizon slapped on it.
While the firmware updates may not alleviate all of the functions that Verizon has disabled, I'd like to still wait to see what it does. Probably the main one I want fixed is the speakerphone with the phone closed and a louder earpiece volume. I don't think I'd ever use Bluetooth to transfer files etc.
Hey one other question for you all, have you ever notic...
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While the firmware updates may not alleviate all of the functions that Verizon has disabled, I'd like to still wait to see what it does. Probably the main one I want fixed is the speakerphone with the phone closed and a louder earpiece volume. I don't think I'd ever use Bluetooth to transfer files etc.
Hey one other question for you all, have you ever notic...
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Gotta ask, Just which huskies are you referring to? The local U here is the huskies, and their colors are maroon and gold... Maybe its a small world after all?
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Hey Sponge
I live about 30 minutes east of Seattle and I'm a big Univ. of Washington football fan. We're going to suck this year but such is life. I support my 'Dawgs no matter what.
I'm off to the game in a few hours. What is your Husky team?
I live about 30 minutes east of Seattle and I'm a big Univ. of Washington football fan. We're going to suck this year but such is life. I support my 'Dawgs no matter what.
I'm off to the game in a few hours. What is your Husky team?
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Bloomsburg University http://www.bloomu.edu Only good team they seem to have is their women's lacrosse team... Central Pennsylvania here...
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I used to work with a guy from Central PA. Went to Penn State and is a big football fan. Anyway, I've enjoyed reading your posts as well as many others as I'm trying to educate myself and drop the money on the v710.
I agree with a lot of people on here about how the quality of the customer service has changed. I go back almost 12 years and two companies with Verizon--AirTouch and US West Cellular. Back in the day because I was a loyal customer, I would get bumped to the front of the line if I called in for help. Little things like that were nice. I wouldn't be hassled if I asked for airtime credits. Seems like I have to plead a little more these days if I want a credit.
I agree with a lot of people on here about how the quality of the customer service has changed. I go back almost 12 years and two companies with Verizon--AirTouch and US West Cellular. Back in the day because I was a loyal customer, I would get bumped to the front of the line if I called in for help. Little things like that were nice. I wouldn't be hassled if I asked for airtime credits. Seems like I have to plead a little more these days if I want a credit.
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my dogs uncles owner once bought lumber from a company that used to have a store in central pennsylvania.
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Yes service has changed. But as a CSR I will have to say customers have changed. So many of them demand certain rights because the are a customer and never thinking that rules do and have to apply to them. And then there are days I would love to help out my customers but can't because someone else pay my bills so I have to listen to the rules they lay out. To me customer service is just like time they change. Yes as a customer I want to feel like my business matters to the company, and as a CSR I don't want to feel like I have to deal with rude and disrespectful people because they are still stuck on that The customer is always right bull. My theory is if your not God you can be wrong. It has to be fair treatment on both sides. You just don...
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It's really sad how VZ has declined....3 years ago when I bought my phone the service was excellent
We are paying for the success of Verizon....They have successfully dominated the competition/ they are becoming like the old ATT which old guys like me remember ATT owned all the phone companies, and the phones and gave horrible service. When Sprint, MCI, etc came in, they had to improve.
I've dealt w/three Verizon stores since getting this V710 and the help was all curt and ignorant. All Verizon can offer is the best coverage in the nation, which is why I use them and why I bought this phone
BTW, it's also why I'm a shareholder....
We are paying for the success of Verizon....They have successfully dominated the competition/ they are becoming like the old ATT which old guys like me remember ATT owned all the phone companies, and the phones and gave horrible service. When Sprint, MCI, etc came in, they had to improve.
I've dealt w/three Verizon stores since getting this V710 and the help was all curt and ignorant. All Verizon can offer is the best coverage in the nation, which is why I use them and why I bought this phone
BTW, it's also why I'm a shareholder....
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