Sony Ericsson S710a
Horrible costumer service experience RE: Camera Glitch(LONG)
I posted last night about a camera glitch I had on the phone. Well I called customer service and they transfered me off to the sales people that handle warranty or something. The guy was super cool, wanted to know about my phone etc...but the problem obviously couldn't be fixed over the phone so he advised me to go to one of my local cingular stores to see if they could catch what the problem was.
Here is where the problem began...
I walk into the store and I tell the cingular guy my problem and show him my phone. As soon as I whip the thing out, the guy is this ball of animosity towards me/and or the phone. He says he doesn't know why people buy camera phones expecting digital camera type resolution. If I wanted a camera, I sho...
(continues)
Here is where the problem began...
I walk into the store and I tell the cingular guy my problem and show him my phone. As soon as I whip the thing out, the guy is this ball of animosity towards me/and or the phone. He says he doesn't know why people buy camera phones expecting digital camera type resolution. If I wanted a camera, I sho...
(continues)
...
Mr. idreamofse, first of all let me apologize for that inconvience that you have experienced,!!! I am a cust serv rep, and please let me apologize to you for that horribile display of cust serv from that guy, that was super rude, but i can guarantee you that not every time will you get that service, promise, it sound to me like that guy was just .... stupid!!!! I really understand why you would leave, but really...would you let a guy like that beat you, and i dont mean physically, he prob is jealous that you have it "since he was playing with it" and he does not, and he also insisted on that UGLY razr, ....so if u must leave, it is understood, but...if that was me, i would have cut him short in his tracks and got another rep, or went to his...
(continues)
(continues)
...
I ended up taking the phone back to another cingular store a few miles further from where I live. I ordered the phone off telesales, but apparently the guy who I encountered was an authorized dealer as opposed to a corporate store. Although thats not fair to authorized dealers either because I'm sure not all people are like that.
Anyway, the people at the corporate store were really cool and the guy said they would take the phone back and he also apologized for what had happend. He said if I changed my mind that I was welcome back etc... I explained why I had gone to the store in the first place, glitch in the megapixel, and he said that if I wanted to come back to cingular that he would not only trade my phone, but get me $50 off m...
(continues)
Anyway, the people at the corporate store were really cool and the guy said they would take the phone back and he also apologized for what had happend. He said if I changed my mind that I was welcome back etc... I explained why I had gone to the store in the first place, glitch in the megapixel, and he said that if I wanted to come back to cingular that he would not only trade my phone, but get me $50 off m...
(continues)
...
No he's not! He sent me a private message asking me if I thought what happened to you was funny, I told him no, but she just kept going on and on about how hilarious it was... Very rude of him if you ask me, he's just like that rep. you had to deal with.
...
How can you believe a guy that says He then she then he again. See, he has no idea what he's talking about.
Must be the pain killers the doc. put him on!
Must be the pain killers the doc. put him on!
...
You should stop while you're ahead...oh, nevermind you haven't been ahead all day long! 🤣
...
Maybe its because I got the thing resolved and am over my drama queen moment, but if it hadn't happened to me, I'd probably be LMAO! 🤣 The BF wanted to go over and have a "talk" with the guy but uh...no.
Still I'd rather not see the guy on the streets ya know... 👿
Still I'd rather not see the guy on the streets ya know... 👿
...
Well, let's hope he gets herpes or something like that as punishment.
You know, pyrofenix once insulted me and I wished the same thing on him. The next day, yup, you guessed it!
You know, pyrofenix once insulted me and I wished the same thing on him. The next day, yup, you guessed it!
...
I say you wait until that store is closed and then you throw a brick through the window and set the place on FIRE! That will teach him to be rude to a fellow phonescooper!
...
pyrofenix doesn't sound like a intimidating/destructive name 😛
I could imagine some little purple dragon in some japanimation cartoon having that name LOL
I could imagine some little purple dragon in some japanimation cartoon having that name LOL
...
I'm really sorry you had to deal with such a jerk! I can understand your frustration. Have you already cancelled you account - I would recommend just going to a different cingular store. I don't work for Cingular but I'm sure people like the guy you dealt with are not everywhere and would be willing to bet you get much better help at another store.
Best of luck to you. Sorry you had such trouble!
Best of luck to you. Sorry you had such trouble!
...
