Motorola E815 / E816 Hollywood

Mobile Phone Tools

Jul 20, 2005, 1:29 AM

I have mobile Phone Tools version 3.11h, but I cannot figure out how to update it to the latest version.

I found somewhere that I go to menu -> setup -> live update, but in the setup menu, all I see is:
1. general setup
2. new phone
3. SMS config (greyed out)
4. Internet connections (greyed out)

There is an update under help, but that just takes me to a webpage.

Please help.
Thanks.

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Nessiah

Jul 20, 2005, 1:37 AM

or does anyone have a version newer that 3.11h that they would be able to send me? I have no idea what I need to get bluetooth enabled, but any help would be appreciated.

Thanks.

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Nessiah

Jul 20, 2005, 1:47 AM

Well....I figured out I had to download a live update installer from teh website....but it won't live update. I click on live update and nothing happpens. THis is driving me nuts.

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grdella

Jul 20, 2005, 11:33 AM

I had same issue, this is what motorola told me but I needed a new cable anyway so I just got one with MPT as well. Good Luck.

We do apologize for any inconvenience you have encounter with the Motorola product and we are looking forward to assist you.
Regarding your concern, we need you to reinstall the Mobile Phone Tools software, so the installation could try to install the live update tool.
If it does not work, we recommend that you download a live update patch, located on the manufactures page (BVRP, however any troubleshooting after the update is completed it is directly through Motorola), at www.bvrpforums.com. Look for the patch for your software and then you should be able to do the update.

Once again we do apologize for the ...
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