LG VX-8100
Volume Bug
Well as I neared my 15 day WFG, I decided I had to have some info on the Volume problem that BOTH my 8100's were having. I work at VZW and have seen no info on any known glitches or problems with the 8100 but know numerous folks having similar issues and have seen many posts on this forum about it also. Here's what I got from LG....
Dear ,
Thank you for inquiring of LG Electronics.
I apologize for the experience you are having with your VX8100. The issue that you described is not a known issue of which LG is aware. Any software upgrades that may occur will be implemented and made obtainable through your service provider. As such, at the moment LG is unaware of any potential upgrade as well as possible fixes for your current issue....
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Dear ,
Thank you for inquiring of LG Electronics.
I apologize for the experience you are having with your VX8100. The issue that you described is not a known issue of which LG is aware. Any software upgrades that may occur will be implemented and made obtainable through your service provider. As such, at the moment LG is unaware of any potential upgrade as well as possible fixes for your current issue....
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LG made the phones for Verizon, who put their own software in them, so LG probably is unaware because it's not their issue-it's Verizon's.
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i have not had one issue with the volume. the only thing it does is ring once in awhile when it is on vib mode....
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Why would LG take responsibility for VZW. This is something VZW did when they f****d with software. I'm sure LG tested these phones for months before shipping to VZW. There are too many people with 'no-problem' phones for it to be a manufactured problem. Maybe it's partly a location problem. I experienced it only ONCE and I know I was in a bad cell area. Mary and others also seem to have No Problems. VZW has screwed up the last couple of phones they touched, LG as well as Moto. A class-action suit is not the answer. It takes too long. Somebody needs to drag these ass****s into court. I would, but my phone is fine. They bank on having a superior network, good CS. I hate VZW for what they have done to people. Corporate America. F*K them. It'...
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OK, so I have waited long enough to say something about the volume issue. YES, I had the issue when I first got the phone, but one day, I called in to 611 and ended up in tech support by accident re: my LNP question. While he was researching, I asked him about the volume issue and he said "let me run a test on your phone"... He did and he said "OH, there is an issue here, let me update the system" (or something like that)... He said, that should take care of the volume issue you are describing... In fact, I have not had the issue since that time.
I'm sure there are the skeptics out there, and I don't want to be flamed because of this post, but I figured maybe some of you might be able to get help with resolving this issue.
Good l...
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I'm sure there are the skeptics out there, and I don't want to be flamed because of this post, but I figured maybe some of you might be able to get help with resolving this issue.
Good l...
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Thanks for the encouraging words, Chris. 😁
I don't mean to sound ungrateful or anything, but why did you wait so long to tell us about it?
This is the issue that made me return my phone. 😢
I don't mean to sound ungrateful or anything, but why did you wait so long to tell us about it?
This is the issue that made me return my phone. 😢
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This is a tough crowd! I wanted to make sure that the "change" he made wasn't just to make me feel better. In fact, it did help the volume issue and I ended up keeping the phone.
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Sounds good!! From what you say, I assume the tech did his thing over the air. You didn't actually bring your phone into the shop for service, right?
Do you have any idea at all exactly what he did? Did he explain what he was doing in any technical way?
Thanks again for your help! You've given me some new hope! 🙂
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Sounds good!! From what you say, I assume the tech did his thing over the air. You didn't actually bring your phone into the shop for service, right?
Do you have any idea at all exactly what he did? Did he explain what he was doing in any technical way?
Thanks again for your help! You've given me some new hope! 🙂
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He did it while I was on the phone with him and I was on my 8100 -- I was in the airport waiting on my connecting flight. He basically said he was testing the quality of the connection and that he found that there were some "inconsistencies"... whatever tool he was using was supposed to level everything out. After he said that, I said "whatever" and went on to my LNP question, thinking that the volume issue was a phone software thing.
This is a great phone and I hope that everyone else out there benefits from this thread as I'm sure there will be people putting this post down soon... It is early yet!
This is a great phone and I hope that everyone else out there benefits from this thread as I'm sure there will be people putting this post down soon... It is early yet!
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The tech may have done something on the back and . Could be that this phone requires a special profile in their switch and maybe it was loaded incorrectly, just a guess.
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Not that I don't believe you but I would like to know how they ran a test on the phone if you're on it? I have always been told you cannot be using the phone, to call back on a landline.
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That's what I thought, but he said he was running a test on the quality of the transmission or something like that. I actually thought the guy was full of it, so that is why I waited so long to post. Maybe I should find out who the tech was and ask him more details...
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It makes sense to me. I know that it is best to call about technical issues from a landline because they may need you to check settings in the phone or even power cycle it, but in this case I can see how a technician might be able to check details of the call. I have had tech support ask me to make a *611 call from a cell phone while calling from a landline so that they could "see what is going on" in the system/switch. I know that I wil be calling as I have had the volume issue.
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Tthey always ask the caller to eitger gibe them a landline number or to call them back
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I am so glad I havent had the volume prob nor the slow cam prob (knock on all things wood). I also have clear pics in ALL light. Maybe Rochester NY got a good batch from Verizon. 😁
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How's the weather in Rochester these days? Maybe it's worth a trip there!! 😁
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