
Palm Treo 700w / 700wx
Problems with the TREO 700W
1. When I try to turn on the screen by hitting the red phone button nothing happens. After 2 phones and multiple calls to Verizon with nothing helpful other (other then their lame hard and soft resets) I was able to find a fix on one of the forums.
2. I am on a call, another call comes in, I would like to hang up on the first call, it hangs up on both. I am on a call another call comes in, I swap, talk then swap back with new caller hanging up, both calls are still active and I am getting charged double! On a call, new call comes in, swap to to, want to hang up on new call and it hangs up on both! No work around, and I have found out that this is a problem with the 650 also. NICE PALM, couldn't even fix a known issue from an older model.
3. This doesn't matter if I call, or they call, or if they are using a land line or cell phone. Every other call they cannot hear me speak or they hear a really bad echo when they try to talk to me. So, the other caller is really annoyed that they have to hear themselves speak or they are pissed that they can't hear me speak and have to call back!
I have now talked with Saul, Stephany, Joey, Jeff, and a few other Techs, Customer service and Data support personal today alone. I have spent the last 2 hours on the phone with Verizon. I cannot get through to their data support number or when they transfer me it hangs up. This is all on a land line. They must be using the treo 700W with the problems they are having.
I am in the process of trying to get the phone replaced and they are giving me a hard time. I have been having these problems since I got the phone 3 months ago!
WARNING!!!!!! DO NOT GET THIS PHONE!!!
I have a friend who just got one and he is on his second phone now and is still having problems with the new one.
WARNING!!!!!! DO NOT GET THIS PHONE!!!
Ok, so I'm giving you a hard time, but I couldn't help but to notice your talking about having a hard time getting through to data support yet your problems have nothing to do with data? Maybe that's a problem as well?
Anywho, back to the do not get this phone stuff, I'd be willing to bet that most people do not switch back and forth between calls frequently (if ever) rather they say "hey, I have another call coming in, I'll talk to you later" and disconnect that call and pickup the other making your main complaint about why no one should get this phone moot.
my two cents...and no, I'm not a VZW employee or anything, I just l...
(continues)
I think you'd be surprised at how many people actually do perceive this usability issue as genuine. As a potentially heavy user (traveling consultant) of my problematic 700W (even the 600 was more usable than my 700W so far), I find this feature a key one that's lacking.
Anybody who uses this phone with customer service being a huge element in their profession needs this feature.
I am now having the same problem but I guess I didn't understand the problem entirely until it happened to me...Another call comes in while on a call and if I choose ignore it drops both calls - that sucks!
Oh well.