Motorola Q
POP mail deletes mail on server - help!
where is the setting to LEAVE MAIL ON THE SERVER?? When i delete POP mail, it deletes it from the damn server!!!
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yep, my whole inbox disappeared. i only had 12 or so messages, but some of them were pretty important. i was pissed.
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oh it's for real. i'm guessing there is a way to change the settings, but i have yet to figure it out. please post on here if you know how to change the settings in the q so it will not delete pop emails.
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I actually spoke to Motorola tech support about this BEFORE I accessed my POP3 mailbox for the first time.
I couldn't find the "leave mail on server" option in the Q mail set-up and wanted to make sure it wasn't going to delete my inbox on the server.
I called Moto support and they told me there is no such setting. They claimed that it was a server side setting (which I found hard to believe because I've never seen it on the server side - it's always on the client side - including in Outlook set-up)
To be safe - I decided to synchronize with a different mailbox first to see what happened.
My my delight - when I synchronized with my "GoDaddy.com" mail account - the messages all stayed on the server.
Seeing that this was the case -...
(continues)
I couldn't find the "leave mail on server" option in the Q mail set-up and wanted to make sure it wasn't going to delete my inbox on the server.
I called Moto support and they told me there is no such setting. They claimed that it was a server side setting (which I found hard to believe because I've never seen it on the server side - it's always on the client side - including in Outlook set-up)
To be safe - I decided to synchronize with a different mailbox first to see what happened.
My my delight - when I synchronized with my "GoDaddy.com" mail account - the messages all stayed on the server.
Seeing that this was the case -...
(continues)
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thanks for the response but my issue is that mail is being removed from the server when DELETED from the phone. Not when downloaded.
It is hard to believe that they dont have that function to leave mail on the server when removed from the device. Its a Win Mobile issue. The features suck.
It is hard to believe that they dont have that function to leave mail on the server when removed from the device. Its a Win Mobile issue. The features suck.
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I see.
I spoke with Moto about this.
They informed me that the Q will delete messages on your POP3 server when you delete them from the Q.
They said there is no setting to disable this, but they will recommend it for future releases.
I personally can recommend 2 things to you:
1. Use 2 e-mail accounts. This is the way I have my mail set -up and it avoids this problem.
I have my primary account set so that ALL incoming messages get cc'd to a second address.
I use POP3 on the Q with the 2nd address so that the original messages are still in the first account. My home PC is linked to the first account.
2. Set the Q to only receive 1 day of mail, and just never delete anything.
I spoke with Moto about this.
They informed me that the Q will delete messages on your POP3 server when you delete them from the Q.
They said there is no setting to disable this, but they will recommend it for future releases.
I personally can recommend 2 things to you:
1. Use 2 e-mail accounts. This is the way I have my mail set -up and it avoids this problem.
I have my primary account set so that ALL incoming messages get cc'd to a second address.
I use POP3 on the Q with the 2nd address so that the original messages are still in the first account. My home PC is linked to the first account.
2. Set the Q to only receive 1 day of mail, and just never delete anything.
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when i first got the phone, i set up a pop3 email account. i remember seeing an option (a checkbox) for leaving messages on the server. i don't have the pop3 account on the q anymore, as i went to wireless sync. but i know its there. sorry i can't be of more help.
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I definitely did not see this option on the Q, and motorola also agrees it's not there.
Are you sure you're not remembering your MS Outlook set-up?
Are you sure you're not remembering your MS Outlook set-up?
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My Gmail POP3 does not get deleted from the server when I delete from the device but it seems that anytime I download the full message, it disappears completely from the phone - still on the server though. Anyone else have this problem?
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no but after you delete it from the phone and when it does a send and receieve again, does it re-download the messages even though you deleted them? mine seems to do this and it is LAME. I delete a few messages, somehow they are staying on the server (before they weren't) and then they download again. grrrr.
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I have a comcast account and it takes just over 1 minute to setup my Q to receive my mail. When I want to delete my profile I follow these steps:
1. Open messaging
2. Open Text Messages
3. Press Menu and open options
4. Select D Account Options
5. Select email account under Account options
6. Press menu then scroll to Delete
7. Delete Account: Alert- Read message and then select Yes or No.
8. Pop 3 account now completely clear from the phone.
1. Open messaging
2. Open Text Messages
3. Press Menu and open options
4. Select D Account Options
5. Select email account under Account options
6. Press menu then scroll to Delete
7. Delete Account: Alert- Read message and then select Yes or No.
8. Pop 3 account now completely clear from the phone.
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There is no option on the phone currently, and there needs to be.
What the phone is doing is synching with your email account. So say you have a POP account and your phone checks your account and retrieves 3 new messages. Then you open up your favorite desktop email application and you have it download all emails and delete them from the server. Well the next time you check that account on your phone, those emails you deleted will now be deleted from your phone as well. Like I said... a synch. The same thing goes for IMAP, although you'd expect that with IMAP.
As far as gmail goes, just use your browser. Just go to http://m.gmail.com
What the phone is doing is synching with your email account. So say you have a POP account and your phone checks your account and retrieves 3 new messages. Then you open up your favorite desktop email application and you have it download all emails and delete them from the server. Well the next time you check that account on your phone, those emails you deleted will now be deleted from your phone as well. Like I said... a synch. The same thing goes for IMAP, although you'd expect that with IMAP.
As far as gmail goes, just use your browser. Just go to http://m.gmail.com
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You need to configure this setting on Verizon's Wireless Sync website. You can customize many features from the site.
https://www.wirelesssync.vzw.com/en/logon.asp »
https://www.wirelesssync.vzw.com/en/logon.asp »
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Is this only for Enterprise (Exchange Server) syncing - or for POP3 syncing too?
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I have a fix for this issue with emails deleting.
Use your Wireless Sync Account for email, it supports both POP/IMP and SSL POP/IMAP. Emails will NOT be deleted from the POP server, this service does not do that unless you check it manually on the Wireless Sync Web PIM. TO find out more about Wireless Sync go to www.vzw.com and go to support for devices & phones.
Use your Wireless Sync Account for email, it supports both POP/IMP and SSL POP/IMAP. Emails will NOT be deleted from the POP server, this service does not do that unless you check it manually on the Wireless Sync Web PIM. TO find out more about Wireless Sync go to www.vzw.com and go to support for devices & phones.
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When email is deleted on the Q it is also deleted on the server. You are signing in as if you were on the server, so if you delete on the Q then it is gone on the server.
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