LG VX-8300
Verizon flatly refused an upgrade but online allowed it?
In the past I have had 2 year agreements but was allowed to upgrade after 10-12 months. But this year they were really hardass about this and flatly refused after speaking to the manager in 3 stores. I was told I had to wait till December or pay full price $250. So I went to the verizon website and clicked to upgrade and voila they allowed it and the $50 rebate was immediate so with the 12 month plan (no more 24 months for me) I paid $100 with free fedex. Also I am n ow eligible for a new phone in April 07. And by the way I love this phone. LG really makes the best phones. This is my 5th LG phone. My last was the VX8000 nice but big. So if Verizon gives you a hard time about upgrading check online.
...
That may have been true in the past, but Motorola has finally gotten its act together, and Samsung is starting to come out with some really good stuff. LG is going to have to play catchup ball.
...
What does the orignal poster's comment about being allowed to upgrade early have anything at all to do with another negative troll comment by you that Motorola is getting its act together?
...
The people who work in the stores are no more than supermarket check out workers. They have no say so and are reluctant to get the manager for an authorization on a plan.
We added my oldest to our family plan a couple of months ago and she wanted to use an old phone to save money. My youngest daughters plan just came due and she was ready for an upgrade. They went out to the local store and tried to do the two for one deal on the 8100 and the worker at the store told them that my oldest wasnt ready for an upgrade and they could not do the 2-1 deal. My wife told them the details and the kid was unconvinced. They called me at home and I called Verizon customer support and explained the details and asked for consideration with this matter. The...
(continues)
We added my oldest to our family plan a couple of months ago and she wanted to use an old phone to save money. My youngest daughters plan just came due and she was ready for an upgrade. They went out to the local store and tried to do the two for one deal on the 8100 and the worker at the store told them that my oldest wasnt ready for an upgrade and they could not do the 2-1 deal. My wife told them the details and the kid was unconvinced. They called me at home and I called Verizon customer support and explained the details and asked for consideration with this matter. The...
(continues)
...
Sounds like you have a terrible local store. Is it corporate of an agent store???
...
It's a corporate store. If you hang around the Verizon groups you will find it is pretty much normal.I dont understand why the phone techs have so much more leeway than the store turds do.
...
I don't know that they do. The policy is this: a person can upgrade 1 year (12 months) into a two year contract if they meet two conditions. A) They have had their currect equipment for one year. B) They are on a 59.99 rate plan or higher for 3 months. Anything else is an exception to the rule. If you didn't meet either of those two conditions, then the people at the store did exactly what they are supposed to do. If you do, then they didn't check for those and they made a mistake.
...
I find it amusing how u criticize the employees for being rude, but you call them supermarket checkout people...isnt that an attempt at an insult...by the way,how many supermarket checkout clerks make 75,000 a year....
...
I dont find it amusing when I have been a long time customer, have four phones on my account and spend a couple of hundred a month on Verizons service. I guess that being an old timer I remember the customer service part of running a business. None of the kids at our local store make 75,000 a year , they all want to be a manager of their own store but they dont want to run a kiosk at the mall. You see Gadgetgeek I take the time to know my phone and I also take time to know the people I deal with. Hell , I knew more about mt 8100 then the tech did because I read this forum.
Here is a quote from a later post in this group by eight0eight that sums up the mentality of some of the kids Verizon has working for them.
keep this in mind, if y...
(continues)
Here is a quote from a later post in this group by eight0eight that sums up the mentality of some of the kids Verizon has working for them.
keep this in mind, if y...
(continues)
...
I had the same thing happen to me in December. I was upgrading after 10 months on 2 year plans. No problem at all when I called but no store would allow it. Their reply was "they do things differently online". Apparently, that's true.
...
I am due for a new after 2 upgrade on August 12, 2006. I logged on to Verizon on line and called Verizon. In both instances no discounted VX8300 till August 12, 2006. I live in Connecticut.Any ideas?
...
STRANGE. My contract runs out on 08/13/06 and I have been into 2 different VZW stores. At both, they looked up my account and said I could upgrade on 06/13/06. No promblem with doing that at either store and all they did was input my phone number and told me I could upgrade 60 days before my contract expired. 😉
...
anyone can upgrade 22 months into a 24 month contract. Tjomsland is right. Its right there on the screen when you pull it up. Sounds like you got some real 'tards where you guys go.
...
The original point and the point I was making that online they allow you to upgrade to a new plan after only a year into a 24 month plan providing you sign a new contract at the time you upgrade. Stores make you wait 22 months no matter what. To further complicate the issue, it appears that it matters who you talk to when you call verizon. There doesn't appear to be any cast in concrete rules or poor training of their reps or whatever. If the first person says no, hangup and call back. Chances are the second will do it.
...
The point I was making is that stores WILL allow you to upgrade a year into a two year contract!!! I believe I've already said that. If the reps in your store missed it then, yeah ok, they suck.
...
I processed three early upgrades yesterday myself. And I'm not even a sales rep. I'm a technician.
And the training is good, it's what some people do with that training that makes the difference.
And the training is good, it's what some people do with that training that makes the difference.
...
Please understand that your account has to meet certain criteria to be eligible to upgrade earlier that normal...online just compares dates in a database of info, that alot of time is wrong, due to price plan changes and or phone being swap out due to warranty or changing phones around in your account..a store rep can manually access this info and find the correct date...the database is programed to look at one date only..alot of times this is caught at checkout, but if you get lucky so be it...
...
the official policy. you can upgrade after 22 months on a 2 yrct. at the 12 month point lines on price plans of 59.99 and higher(this means family share secondaries are not eligible) can be offered an "early upgrade" this is not considered a right, it is supposed to be a save tool. meaning if you're old phone is working fine and you just want a cooler phone reps should not offer it. they should quote you full retail price. if you're phone is broken, lost, or malfunctioning, or if you seem to want to cancel service over the issue they should offer the early upgrade. this is a decision that i make every day.
keep this in mind, if you come in at 1 year in a 2yrct you are what we call a "non qualified upgrade." meaning the sales rep will not...
(continues)
keep this in mind, if you come in at 1 year in a 2yrct you are what we call a "non qualified upgrade." meaning the sales rep will not...
(continues)
...
I'm not sure what store or in what region you work in, but in our store there is no such fee. We gladly offer the early upgrade at no extra cost to the customer. The only thing you lose out on in the early upgrade situation is your new every 2 credit.
...
go to your m&p's and type in "early upgrade" right there in black and white. we actually ignored it for a few months but got hit pretty hard on our audit.
...
