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Confessions of a Former Verizon Rep...

SystemShock

Sep 12, 2007, 2:04 PM
Saw this, thought it was interesting:

http://consumerist.com/consumer/verizon/8-confession ... »

I don't agree with him on the first point though. Seems like NE2 on top of the better 2-yr phone pricing makes 2-yr contracts worth considering.

Where you'd get screwed is going from a 1-yr contract to a 2 yr. No NE2, and if your contract is too low, no annual upgrade either. ☹️
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wfine81

Sep 12, 2007, 2:10 PM
Saw this a couple years back, not everything he says is spot on.
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yeahright

Sep 12, 2007, 2:19 PM
hey can you cut and paste, i can't open that☹️
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SystemShock

Sep 12, 2007, 5:25 PM
yeahright said:
hey can you cut and paste, i can't open that☹️

No prob :

A former Verizon sales rep, let's call him Steve, wrote to us recently offering insider advice to all Consumerist readers. We were excited because by knowing how the sales force at Verizon are compensated, consumers can get an edge when haggling over a new phone. What? Haggling!? Over a phone!? Yes, even you can do it. Verizon Steve confesses all he knows, from the simple to the sublime...:

• Never get a 2-year contract. "The only benefit to a 2 yr contract is a $50 savings on your phone. Its not worth it. Take the $50 and get a 1 year then you can upgrade to a new phone every 10 months."

• Verizon reps get tons
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Green Jeep

Sep 12, 2007, 6:14 PM
"• Insurance is a rip-off. It costs too much and has a $50 deductible."

...unless you have a habit of leaving your phone in your pocket and washing them in the laundry...then it becomes a $50 lifesaver.
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wfine81

Sep 12, 2007, 6:15 PM
Get a G'Zone! 🤣
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Green Jeep

Sep 13, 2007, 3:33 AM
wfine81 said:
Get a G'Zone! 🤣


...been suggested to me more than once ;)
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cwcanty

Sep 15, 2007, 8:02 PM
hey wfine, are the original gzone's still available? I was thinkin about gettin one, but I didnt know if vzw discontinued the unit.
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wfine81

Sep 16, 2007, 8:43 PM
Yeah, there area still some in the warehouse, for $99 that they are doing them for, it is a great deal, my cost is still $400.
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Moruitelda

Sep 12, 2007, 9:37 PM
Seriously, this is just about as retarded as you can get.

No, I would never personally insure anything south of a PDA. I've had 4-5 phones over 4 years and never had anything die on me (I'm just an early adopter), but the problem within insurance is that it's a flat rate and a flat deductible - i.e., insuring a Samsung U340 or Nokia 2366i costs the same as insuring a XV6800, i760, or Treo 755.

When I'm selling insurance, I always break it down for the customer by calculating 20 months of insurance payments ($119.80 for TEC, $99.80 for WPP) and adding the $50 deductible, then dividing that by the phone's retail cost. Verdict?

If you get it on a Nokia 2366i (retail $129.99), you're effectively betting that you'll return the phone twi...
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robtheman

Sep 12, 2007, 9:45 PM
This guy is an idiot.
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SystemShock

Sep 13, 2007, 12:02 AM
robtheman said:
This guy is an idiot.

He may be, but just saying he is doesn't say much.

How, specifically, is he an idiot? 🙂
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robtheman

Sep 13, 2007, 12:29 AM
Two year contracts are worth it if you know to get the huge discount on your phone, sell it a year later, get a different phone at full retail, then get your NE2 discount again the following year. Rinse and repeat.

I won't change the price on a phone regardless of how many accessories or text packages you get. It's not worth it to put my job at risk.

The lost or stolen program that he mentions suggests fraud.

Insurance is not a ripoff. Let's say you replace your phone twice in two years (not unusual). You could take the insurance which would be (50x2) + (5x24) = 220. Or you could purchase two new phones at full retail would could easily be over $400. Depends on the phone you get.

Do they even offer a $100 data package for t...
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SystemShock

Sep 13, 2007, 12:58 AM
robtheman said:
Two year contracts are worth it if you know to get the huge discount on your phone, sell it a year later, get a different phone at full retail, then get your NE2 discount again the following year. Rinse and repeat.

I won't change the price on a phone regardless of how many accessories or text packages you get. It's not worth it to put my job at risk.

The lost or stolen program that he mentions suggests fraud.

Insurance is not a ripoff. Let's say you replace your phone twice in two years (not unusual). You could take the insurance which would be (50x2) + (5x24) = 220. Or you could purchase two new phones at full retail would could easily be over $400. Depends on the phone you get.

Do they
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Moruitelda

Sep 13, 2007, 10:25 AM
He's referring to the advanced device discount of $100 on a primary line. I understood exactly what he meant.

Yes, lost/stolen suggests fraud. No, we won't change the prices of phones/accessories (without a good reason, and then there are well-defined limits to what we can do under different situations), and plans/data are completely out of the question.

That said, policy used to be much looser, and reps would give away full accessory combos in order to close high-paying plans. My supervisor has been a RSR for Frontier Cellular/VZW since 2000, and he tells us about the things they used to do regularly fairly often, such as take a few dozen phones out of the store location, go set up at another place of business (that offered an employ...
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robtheman

Sep 13, 2007, 6:40 PM
I get paid less on upgrades.


I remember seeing this a year or two ago. It's been floating around for a while. It's depressing that it's still around because it means that people are reading it and getting the wrong idea on how the system works.
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proprietary_information

Sep 15, 2007, 4:47 PM
Loyalty credit? That is another discount on top of your NE2 and rebate....only available if youre upgrading on the phone with Customer Service. It will depend on how much you pay for your monthly access.... and they do not proactively offer it.. unless you've threatening to disconnect and you've been transfered to their "Loyalty Team". My brother in law tried to use his NE2 with an early upgrade last week on the Blackberry 8830... the rep advised him he couldn't take advantage of his NE2 $100 credit with an early upgrade and were quoting him $399.99 with a rebate of $100. He threatened to disconnect and was connected with the "Loyalty Team" and got the phone for $99.99 after all of their NE2 credit, rebate and loyalty credits.
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ajstrong

Sep 15, 2007, 5:34 PM
otherwise known as the cancellation department. that's where half the rumors come from, "I know this guy, he called up and got ______." 😈
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proprietary_information

Sep 16, 2007, 12:25 AM
Not known as the cancellation department... if you call to disconnect, you will be transfered to their "Save Team" also known as "Loyalty Team" Mr. Smarty Pants 😉
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yeahright

Sep 13, 2007, 9:50 AM
thanks for posting that, I remeber reading it a while back. I don't agree with most of what he says. I owuld suggest a one year on share lines but you should just do a two year on main lines and high end plans since you have the ne2 credit and early upgrade program. As far as insurance being a rip that is for the customer to decide. You buy a phone for $50 and pay for the insurance every month then pay a $50 deductible(yes it is a rip if you do the math) but many phones still cost much more than that, and many would find it much easier to pay the installements then spitting out $200+ for a phone if they lost theirs. the rest of that is just bs ways of trying to work the system.
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marshefen

Sep 12, 2007, 11:03 PM
I saw this posted on here awhile ago. Insurance is not a ripoff if you have a PDA, it is if you have an LG 3450. Also, if a customer called and asked for a $60 loyalty credit, I would laugh. I give out courtesy credits if the customer had a problem using their phone, a certain feature, or had a problem on their bill. Not just because they wanted a credit.
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Jessica108

Sep 13, 2007, 10:26 AM
🙄

This is so old. This was posted forever ago. I worked with Verizon Wireless for 3 years and just recently left the company. The majority of the stuff in there is false...unless you have a NEW confession to post...I'm not impressed.
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aughey29

Sep 17, 2007, 12:51 AM
I love this crap. It's so old

I love it how he say to never sign a 2yr contract and then says to take advantage of the 25% off for lost/stolen. If you do this it extends your contract 2 years. These are the people that make prices higher for everyone else. They cheat the system and jack up prices.

what an idiot!!!
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