Issues with Verizon
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I think you should swap the phone out.
Give me a break and take some responsibility!
The analogy was perfect... You my friend are an idiot... Allow me to prove this mathematically if I may:
Take your current Age, subtract ten years... Were you smart back then? No, you were a god damn idiot and chances are you're as much an idiot now... It'll just take you ten more years to realize it.
VZW gave you the convenience of swapping out your phone... They could have told you to deal with the manufacturer directly... They didn't... They tried to assist you... Unfortunately, the other phones crapped out... Not their fault. They are still willing to replace the phone i'm sure. They could just step up and be like... You've already had six replacements... Deal with it,...
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Your cable company does not make the cable box that you use. Yet, when your cable box craps out; the cable company gives you a new one.
WHY? Well, because you are paying them a monthly fee for their service and it is their responsibility to allow you to have access to the service you are paying for. So, as for Verizon... it is their responsibility to make sure that their customers can use the phone service they are paying for.
Verizon should replace these phones and let the customer know that they are sorry and will take the matter up with the cell phone manufacturer... because as a good company, they should want to keep their customers happy so they stay loyal. Hopefully after that, Verizon would reap hell on the cell p...
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Verizon sells you the cell phone, your not going and buying it directly from LG or Motorola... Verizon is the company your buying the phone from, when you purchase this phone from Verizon you trust that they are selling you something reliable. It may not be Verizon's fault that the phone broke, but it is their responsibility to take care of their customers... They act as the middle man when you buy a phone from them, they sure ...
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Now, as far as the middle man goes... I work at a store that sells digital cameras. We are a middle man for Canon, Fuji, Olympus, etc. Those companies provide warranties on their products. If something goes wrong after si...
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Too bad you do not own that camera store, then maybe you would be more educated than me!
JDigital said:Ah, a good old verbal besting. There's nothing like it.
By owning something you are better educated than I? How about if my family owns it? How many college degrees do you have? Oh... and how come you have no better retort than that, especially since you are apparently so well educated? Face it, my friend, you are bested and everyone reading this knows it. 🤣
JDigital said:Yeah. You're going to have to best him now.
Huh? Are you calling ME digital crack?
JDigital said:Actually I'm quite the snob sometimes. I'm trying to fix that but it's hard.
Somehow, I knew that you specifically might chime in here... I know what a fan you are of verbal besting. 🙂
The proble here is you don't realize it does not insure customer loyalties... Every carrier researched offering the customer the world and not offering them the world... Guess what? On a churn basis it made no difference... Perfect Example... 1Q04 Cingular had an incredible churn rate and we issued credits left and right... Did EVERYTHING to keep the customer happy... We stop doing that mid april... You would expect customer's to leave in full force... 4Q04 reports showed our churn had drastically dropped from what it was!
Customers will argue this to the end but you're absolutely wrong... Giving you ...
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Cell phone companies do some pretty stupid things, but they can do that because people NEED cell phones, people will put up with the BS because they have no other choice.
Cell phone companies know this, especially now with the recent mergers and less options available.
You claim to know about business, from a business standpoint carriers have a service that has become as you said a necessity. To be big we have to operate within the guidelines of American Commerce by publicly trading, therefore we now have to make money for ourselves, employees, and shareholders. In European and Asian markets (where monopolies are not banned) the aggressive approach has proven successful. To turn such a quick profit would you use the american approach which sinks companies? Or a european/asian approach which has cre...
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lil 🙂
VZW is providing you the service, the product you use to get that service is not their fault. They are making an effort at every turn to replace the phone for you, You think you'...
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They are not responsible or obligated to provide this service to you.
And no, rules are not meant to be broken... That is a misconception that the entire wireless industry is pushing to replace. I work for Cingular, we'll go through the same process. So will any other carrier.
Rules are now set in stone, policy is policy. You are no more important than the next customer. You pay VZW for SERVICE... They provide that service... The device is truly not their problem.
You also said in your original post "I c...
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speck said:
Then pay the ETF's. Go with another carrier... Don't expect different treatment though.
And if you go with TMobile, be aware that if you use your friend's phone on your account we won't exchange it for you at all--we only support phones that we can document as purchased from us new. We aren't going to take the hit for exchanging a POS phone you bought for a buck off of EBay!
You are so barking up the wrong tree here, dude. You pay for a service, you're getting the service, and you're expecting you can do anything you want to a phone and it will be somebody else taking care of it for you, which is totally ridiculous. Catch a clue and take responsibility for your own account and equipment. ...
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rsd317 said:
swapping out a phone 6 times? this is normal? i understand that verizon does not make the phones but come on this is crazy....all i want is a dedcent working phone...i think that they should offer me some compensation and not another phone
Thank you! why dint you just say that from the begining? It sound to me that you're just trying to something out of it. Either a newer phone for free or something, I find really hard to believe that all 6 phones were defective. I think you're finding something wrong with the phones they send you, and since they realized this, they are not willing to help you anymore.
The problem here is... There's probably more truth to this and the reps ARE thinking. Sad thing is, customers don't.
Of course you are frustrated and rightly so but your frustration will not be abated unless you channel it productivly. VZW can sell you a phone of your choosing and be a go between with the manufacturer for warranty issues but they are not responsible for guaranteeing that any phone you choose will work properly.
You indicate the LG6000 worked so why not get a new one? If you get sent a defective one just keep swapping it out. Frankly that is all you can do. Compensation will not get you a phone nor good reception. Ultimately you will h...
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verizon's working with you when they really shouldn't be. you should be grateful.
Whatever happened to the customer is always right? The customer is what happened... Always lying and doing everything they can to cheat the company out of money.
That book is no more, and it's not just VZW. Like I said, I work for Cingular and the exact same procedure would apply with us as well.
lil 🙂
speck said:
...
Whatever happened to the customer is always right? The customer is what happened... Always lying and doing everything they can to cheat the company out of money.
Preach on!!!
Don't forget that VZW is publicly traded, so the company HAS to do good so the stockholders get their fair share. Also, the company needs revenue to continue building out and pay for its employees.
http://finance.yahoo.com/q/pr?s=VZ »
Verizon Communications Inc. is a provider of communications services with four operating segments: Domestic Telecom, Domestic Wireless, Information Services and International. Unless VZW spun off VZ and I wasn't aware, it is traded stock.
If you can't find a ticker symbol then it's not traded publicly. VZW is just a SEGMENT
I can't beleive I'm trying to explain this to you, you are obviously incompetent on anything about finance
Long-term incentive
We are also excited to offer our employee Value Appreciation Rights (VARS). Like stock options, VARs allow employees to share in the increasing value of Verizon Wireless. Subject to certain employment eligibility requirements, full-time and part-time employees who work at least 20 hours per week are eligible for this long-term incentive program. It delivers value to you based on the change in the value of the company. If and when the company goes public, VARs may convert into stock options.
I agree it makes sense within a gray area to give a long time customer the benefit of the doubt. this is a far cry from letting a customer rip you off. a company and customer enter into a mutual contract with obligations and beneifts flowing to both. It is the customer's and company's obligation to be truthful in their dealings with each other and abide by the contract.
This customer lost their phone and lied to the company multiple times. It is cal...
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After reading your post I believe the problem is you. I have been using cell phones for about 11 years now and I have NEVER had to replace faulty phones as much as you. Yes, there maybe a bad one every now and then but to go through 6 phones in 13 months is asinine. Just out of curiousity what happened to the phones that were "crappy". Did you send them back to VZW or did you sell them on Ebay? Personnally I wouldn't give you a thing as its my personal opinion that you are trying to scam the company... And I would hold you to your contract. Maybe that would teach you how to take care of a cell phone.
Dan717 said:
😲 😲 😲 😲
After reading your post I believe the problem is you. I have been using cell phones for about 11 years now and I have NEVER had to replace faulty phones as much as you. Yes, there maybe a bad one every now and then but to go through 6 phones in 13 months is asinine. Just out of curiousity what happened to the phones that were "crappy". Did you send them back to VZW or did you sell them on Ebay? Personnally I wouldn't give you a thing as its my personal opinion that you are trying to scam the company... And I would hold you to your contract. Maybe that would teach you how to take care of a cell phone.
I agree....it's not Verizon's fault at all...they have tried to accom...
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PhoneMan3 said:
What ever happened to the customer is always right?? 😕
The customer is NEVER right.
I used to have Verizon and I switched for the same reason. I have an LG6000 and it didn't work in my area or around my job because it was digital and the mentioned areas were analog. I got so many dropped calls and no service because of it. "Can You hear me now?" Hell no. So I complained like a mutha because that wasn't my fault that the phone didn't work in those areas and then after months of complaining I was able to switch my phone but not for free.
So it must have worked for the first 15 days, because that is the time they give you so that YOU can ensure you are satisfied...
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Now I understand about certain phones being horrible... look at the LG 4010,4015,and 4020 for ATTWS... but RSD didn't have the same phone over and over... there were all different phones...
Just out curiosity... how do you carry your cell phone?
I know that pressure to the LCD, aka Tight Pants, can mess up LCD's. Just an idea.
LOL! Best post of the day!
I know that pressure to the LCD, aka Tight Pants, can mess up LCD's. Just an idea.
I am currently having major issues with Verizon. Let me give you guys some background; I signed up in January 2004 with the lg 6000 (ok phone had some some minor issues with the screen)…anyway swapped that out twice…..
The LG-VX6000 is a good phone. Not sure why you would have the same screen issue with both your original phone and the one that was swapped. Practically every vzw employee owned that phone at one time because the company allowed them to purchase it regardless of whether they had upgraded recently. I owned one. My coworkers owned it. No screen problems. Asside from one of the supervisors who if he chose to have it swapped out, would be able to..and I assure you would not have the same problem with th...
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rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
shadedpain4 said:rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
That would be "Blah blah blah, blahdiddy blah blah blah..." 😁
Aleq said:I think you mistakenly translated his text using ancient sanscript. In actuality, the post should read "I've lost my football helmet...could someone point me in the direction of the short bus?".shadedpain4 said:rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
That would be "Blah blah blah, blahdiddy blah blah blah..." 😁
muchdrama said:Aleq said:I think you mistakenly translated his text using ancient sanscript. In actuality, the post should read "I've lost my football helmet...could someone point me in the direction of the short bus?".shadedpain4 said:rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
That would be "Blah blah blah, blahdiddy blah blah blah..." 😁
Hmmm, it's pretty difficult to transcribe cuneiform on a computer monitor, so you might have a point there, my translation could be faulty--...
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Honestly this rsd guy should go to jail for..
Cell phone fraud.
Exchanging out a samsung a530 that wasn't even his property is fraud and theft.
By all legal right, VZW has the option to terminate this guys service without an issue at this point. If he is continually going through phones, a CSR or CSR supervisor should be able to cancel his service w/o a termination fee. Why? Simply because he is a credit risk to VZW. He is costing the company more money than income at this point by going through all these phones.
I've seen situations handled this way from Cellular One (Cingular), and SprintPCS.
I'd flag his SS#, c...
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Aleq said:...muchdrama said:Aleq said:I think you mistakenly translated his text using ancient sanscript. In actuality, the post should read "I've lost my football helmet...could someone point me in the direction of the short bus?".shadedpain4 said:rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
That would be "Blah blah blah, blahdiddy blah blah blah..." 😁
Hmmm, it's pretty difficult to transcribe cuneiform on a computer monitor, so you might have a point there, m
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muchdrama said:...Aleq said:muchdrama said:Aleq said:I think you mistakenly translated his text using ancient sanscript. In actuality, the post should read "I've lost my football helmet...could someone point me in the direction of the short bus?".shadedpain4 said:rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
That would be "Blah blah blah, blahdiddy blah blah blah..." 😁
Hmmm, it's pretty difficult to transcribe cuneiform on a computer monitor
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Aleq said:...muchdrama said:Aleq said:muchdrama said:Aleq said:I think you mistakenly translated his text using ancient sanscript. In actuality, the post should read "I've lost my football helmet...could someone point me in the direction of the short bus?".shadedpain4 said:rsd317 said:
this forums are greta people get sooo worked up...suck for u mr verizon employee your company got its behind kicked
Can someone translate this for me?
That would be "Blah blah blah, blahdiddy blah blah blah..." 😁
Hmmm, it's pretty difficult to transcribe
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Aleq said:I've managed to throw some cool in with the dorkness over the years.
Nothing wrong with being a dork, it's actually a GOOD thing, used correctly. Better a dork than a dumbass, by a long country mile... 😉
muchdrama said:Aleq said:I've managed to throw some cool in with the dorkness over the years.
Nothing wrong with being a dork, it's actually a GOOD thing, used correctly. Better a dork than a dumbass, by a long country mile... 😉
That's why dork is better--a smart, geeky person can acquire polish and social skills through practice and study, whereas it's pretty much impossible to make a dumbass smarter. Ya can't polish a turd, don'cha know... 🙄
Aleq said:Ever catch "Freaks and Geeks" on either TV or DVD? I'm watching the first and only season on DVD as we speak. One of my all time favorite television programs.muchdrama said:Aleq said:I've managed to throw some cool in with the dorkness over the years.
Nothing wrong with being a dork, it's actually a GOOD thing, used correctly. Better a dork than a dumbass, by a long country mile... 😉
That's why dork is better--a smart, geeky person can acquire polish and social skills through practice and study, whereas it's pretty much impossible to make a dumbass smarter. Ya can't polish a turd, don'cha know... 🙄