Twenty Out Of Twenty Three
The latest Consumer Reports cell-phone service ratings survey is in the January 2009 issue that arrived in my mailbox today. The ratings were based on 51,740 responses from ConsumerReports.org subscribers surveyed in September 2008.
The survey scored cellular carriers in twenty-three metropolitan areas. Verizon came in #1 in twenty of them and came in #2 to Alltel only in Charlotte, Cleveland and Tampa. Readers scored the carriers on a scale of 0 to 100. They also rated four categories of connectivity: No service, Circuits full, Dropped calls and Static.
AT&T's best showings were where they came in #2 in five of the twenty-three metropolitan areas.
This was also CR's first survey of how customer service stacked up. Verizon was...
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The survey scored cellular carriers in twenty-three metropolitan areas. Verizon came in #1 in twenty of them and came in #2 to Alltel only in Charlotte, Cleveland and Tampa. Readers scored the carriers on a scale of 0 to 100. They also rated four categories of connectivity: No service, Circuits full, Dropped calls and Static.
AT&T's best showings were where they came in #2 in five of the twenty-three metropolitan areas.
This was also CR's first survey of how customer service stacked up. Verizon was...
(continues)
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Good info, verizon always does well in the consumer reports survey (and most others for that matter)
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nice. so with the alltel aquisition verizon is #1 in 23 out of 23 regions? did I get that right? say what you want about surveys but thats freaking impressive.
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Same story - different year. Some people either can't read, don't believe a neutral, unbiased consumer magazine, or just want the iPhone and spout off a bunch of excuses that just mean "I want the iPhone". Yawn. But thanks for the recap cuz I didn't get my CR yet!! 🙂
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