cool im in manhattan, alorica

haha, so am I!! I just got back on the phone after a dispute with QA!

I won! 😁

So are you what? Mansfield or NY?

Im in Manhattan, KS

👿 I'm sorry!

yeah yeah.

No - the apple reps actually have them call US, and we remove them. However, in the BEUC (as per mycsp) we're allowed to re-add FAN numbers if it's specifically because it was removed in order to purchase an iPhone from an apple store. But if that's not the case, either online validation tool, or to a COR store you go!

mwuahahahaa. 😈 😈

everyone i ever sent to beuc they pushed back adn told me to send them to a COR store so thats all that I do. I then tell them had you gone to a COR store you wouldnt have had this problem. 🙂

Heh...that's because a LOT of the BEUC agents dont know their *ss from a hole in the ground.

from mycsp

Re-enrollment Process:

Only use this process for iPhone customers who removed their IRU FAN to activate in an Apple Store.


VID customer (business as usual).
In account notes, verify customer was attached to an IRU FAN, and removed so they could activate an iPhone in an Apple retail store.
Follow correct steps in Telegence or CARE to re-attach IRU FAN.
Note the account with the following: “Re-added IRU FAN XXXX to this account. Customer removed IRU FAN to activate iPhone in Apple retail store.”

heh...do a search for "iPhone IRU FAN Re-enrollment"

I dont have access to that one. It gives me an access denied. LMAO.

Well, this is an outsource....

I hate when they ask, " Why do you have to call me on a different number?"

👀 👀 👀 👀 👀

must be nice... I'm currently not off for another 15 minutes... But it's nice not having to wake up until 1pm. 😳

Yes, Chats are coming in like crazy!!! I hate it that were closing out the other Chat Center!!!!

I rather working in the chat center sometimes rather then the call center but I doubt we have one here.

I would soooo LOVE to work in a 'chat' center instead of a call center...!!!

It's easier and I can type pretty damn good, and sometimes cus rush you too much on the phone so when you rush back they want you to slow down. Chatting would be easier.

Chatting is so much easier.... I've done both.. Work on the phone and through chat... I love my job... It get's boring like now but I like it....

So where is everyone from.... ALABAMA HERE!!!

Florida here. I am going to look and see if we have centers here for that I'd be glad if we do.

LMAO! I work for VZW...

Lol. I know we have chat teams.

I want to chat!! And Mansfield, Ohio here... no chat teams here, though.

wow, i used to work in the lancaster cor store, moved to the west coast, wishing i would have stuck with att. sprint blows! 😉

Wow...they're bonus here... unless it's related to the customers issue, then it's mandatory.

And I wish different call centers would/could do the qualities. Sometimes I feel our quality advisors are complete idiots. I remember getting docked on "International Long Distance" (Not International Roaming) for not setting the voice mail expectations.

Voicemail expectations? LoL. I dont even know that one, fill me in?? Our call center is new, so not many people here know wtf they're doing. 🤣

I did get docked once though for not provisioning international roaming on someones account who was calling in for the SUBSIDY UNLOCK. LoL. They thought the customer was asking to use their phone oversea's in general, did not understand they wanted to stick a different SIM in it.

Challenged that QA score though, and won.

Pfft we have 3days to dispute it and they have 3days to respond. So pratically if they respond the 4th day you're out of luck depending on the circumstance.

And yeah with me it was: The guy called in and asked about calling to two countries which I don't remember; while here in the U.S. And I told him about the charges and even asked him if the other person had an AT&T cell phone that he was calling which he informed me they did not. I informed him of World Connect as well. And he said nah the charges are still too much. So he thanked me and ended the call. Two days later I saw that I got a quality on that one in which she knocked resolution. Funny thing is she even put "FYI...If you read My blahblahblah you would have known to set voice...
(continues)

Oh god.. that one can get ya....and you cant even do international provisioning either.. you have to transfer to the international provisioning center...lol

Also per CSP customer service doesnt advise them of those... IPC is supposed to. 🙂

heh...but we're allowed to provision it, but dont have to inform them of that..? 🤣

In my region its an immediate transfer to IPC we advise of per minute rates... IPC is supposed to set the expectation on how the charges can incur.

In BEUC, we have to advised them or else you get knocked on quality and incorrect expectations they tell us to do so, and I did not see where it said BEUC did not have to or customer care.

Yeah...I've never rep failed yet..only been an agent for about 5 months, though.. Dont want to get a rep failure for that. Heh.

It may be different in BEUC but in consumer care we transfer directly to International Provisioning Center. (I do advise tho anyway, I was only replying that it was not required in Consumer Care)

Yeah it just seemed like at the beginning you were telling him he did not have to "per a CSP customer care." And a lot of reps call BEUC customer care for some silly reason. I remember Fandim is in BEUC, so I was just stating that it would not apply for him.

Might as well be customer care...business end user care...same thing, all that's diff about me, is that everyone I talk to has a FAN attached to their account, heh..

That, and I can provision international codes... Customer care cant do that? Only time I have to transfer to IPC is if they've been a customer less than 90 days.

Sometimes I wish Cus Care would not xsfr cus over to us for things they can do.

That's not too bad... are you in-house ATT? I actually work for a company called Startek that handles a lot of ATTs BEUC.

Yeah I am inhouse! 🙂

Ccare.. so it's like... 4 hours at 1.5x, and 4 hours at 2x?

yea im in beuc vendor location (alorica) we get dbl time, but i showed up late today ☹️

Showing up late, does that void your holiday pay?? If we're late, dont work the scheduled day before, or after.. we only get our 1.5x time.. the extra 8 hours of pay is dependant on attendance.

yea if were late, showed up day before and after. and taking breaks and lunches as scheduled

We get paid our shift off/on/call off for holiday pay.