red tape
okay, so this is a rant on the red tape and millions of different access numbers and other numbers us reps have to remember to get anything done in this business...
why do we have to call a different number for every individual thing we need to get done...isn't there a switchboard where we can just tell the opperator "i need to talk to someone about a port that hasn't gone through" or "i need to talk to someone about the DiamlerChrysler corporate discount getting added to this account" or something of that nature...wouldn't that help streamline things as opposed to bogging down CSR's with them telling agents no, you need to call this obscure number, and then possibly give them the wrong number for their market...
grrr... 👿
why do we have to call a different number for every individual thing we need to get done...isn't there a switchboard where we can just tell the opperator "i need to talk to someone about a port that hasn't gone through" or "i need to talk to someone about the DiamlerChrysler corporate discount getting added to this account" or something of that nature...wouldn't that help streamline things as opposed to bogging down CSR's with them telling agents no, you need to call this obscure number, and then possibly give them the wrong number for their market...
grrr... 👿
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TinyJ316 said:...
okay, so this is a rant on the red tape and millions of different access numbers and other numbers us reps have to remember to get anything done in this business...
why do we have to call a different number for every individual thing we need to get done...isn't there a switchboard where we can just tell the opperator "i need to talk to someone about a port that hasn't gone through" or "i need to talk to someone about the DiamlerChrysler corporate discount getting added to this account" or something of that nature...wouldn't that help streamline things as opposed to bogging down CSR's with them telling agents no, you need to call this obscure number, and then possibly give them the wrong number for their
(continues)
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well it you look at it from the business point of view you would have to pay all these operators to sit there and take these phone calls from all these reps all over the country so that they can just transfer you to another person...well all you have to do is call the number that is for that specific area that you are calling and not worry about getting transfered to the wrong place. its all about saving time and money.
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