Former AT&T Customer Wants to Know What to Expect at Contract Renewal Time
Hello,
I became an AT&T wireless customer in October of 2003. I have no complaints about either AT&T or Cingular. I live in NYC and travel to Miami a lot, and I have a great signal in both places. I've also never had any problem with customer service as some people have. I would like to stay with Cingular, but only because I am in love with the plan I currently have. It's obviously an old AT&T plan which is no longer offered by Cingular. For only $29.99 a month, I have free long distance, no roaming, unlimited nights and weekends and 300 anytime minutes. It's perfect for me, since I rarely use the phone during the day and have never even come close to using up my 300 minutes. I have no use for more anytime minutes, rollover minutes, mobil...
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I became an AT&T wireless customer in October of 2003. I have no complaints about either AT&T or Cingular. I live in NYC and travel to Miami a lot, and I have a great signal in both places. I've also never had any problem with customer service as some people have. I would like to stay with Cingular, but only because I am in love with the plan I currently have. It's obviously an old AT&T plan which is no longer offered by Cingular. For only $29.99 a month, I have free long distance, no roaming, unlimited nights and weekends and 300 anytime minutes. It's perfect for me, since I rarely use the phone during the day and have never even come close to using up my 300 minutes. I have no use for more anytime minutes, rollover minutes, mobil...
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seriously, even if you talked non stop on the weekends ever weekend, you could not get to 5000 minutes!
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Of course I don't go over 5000. 😎 That's not really an issue though. If they wanted to offer me 5000 n+w for $29.99, I'd be fine with that. I don't want to end up paying more and getting less (or getting more, but all of it being stuff I don't need.)
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debbieNYC said:
Of course I don't go over 5000. 😎 That's not really an issue though. If they wanted to offer me 5000 n+w for $29.99, I'd be fine with that. I don't want to end up paying more and getting less (or getting more, but all of it being stuff I don't need.)
The problem is you have to stay on the former attws. Mind you as per terms and conditions of service promos can expire so after contract time is up they expired it then there is no getting it back. Highly doubtful they will do it but it is completely possible. But if you want new offers down the road you will eventually want a new phone and getting new blue devices is pretty much impossible to get. Not to mention you can no longer get new i...
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Hey man. If you are outta contract go check into a new Cingular GoPhone. I dont know many of the details on the plans themselves....but for limites usage like yourself it prolly couldnt hurt.
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you have 2 thing you can do
either call customer service and we can than go ahead and fill out a customer service issue long ( providing there sup sent them it) and hope toget a letter in the mail
or you can upgrade to another digital phone by declining a new cinulat offer
either call customer service and we can than go ahead and fill out a customer service issue long ( providing there sup sent them it) and hope toget a letter in the mail
or you can upgrade to another digital phone by declining a new cinulat offer
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When you are close to reaching the end of your contract period, say around a month or so before, just call Cingular and say "hey my contract is about over and I'm thinking about cancelling my service and moving to Verizon or T-Mobile since their plans are better". When you say that you are thinking about cancelling you *should* be immediately transferred to the retention team whose reps have all kinds of nice incentives to keep you as a customer. Just hang up on any first round rep who doesn't immediately transfer you to the save team as they are not following policy and they do not have it within their power to give you any kind of incentives worth anything, then just call back and hopefully the next rep you speak to will know the policy ...
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elisjourney said:...
When you are close to reaching the end of your contract period, say around a month or so before, just call Cingular and say "hey my contract is about over and I'm thinking about cancelling my service and moving to Verizon or T-Mobile since their plans are better". When you say that you are thinking about cancelling you *should* be immediately transferred to the retention team whose reps have all kinds of nice incentives to keep you as a customer. Just hang up on any first round rep who doesn't immediately transfer you to the save team as they are not following policy and they do not have it within their power to give you any kind of incentives worth anything, then just call back and hopefully the next
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