Great Cingular Support
Saturday, 10-15, I wasn't able to make or receive calls again. I called CS, got the after hours line, and called that. I talked to one lady, told her what happened and what had been happening. She said she's going to put in a ticket, but had to go check something. She put me on hold, and about 40 min. later some guy picked up. I asked where he came from and he said he was just answering calls and I was next. Turns out, she put me back in the queue and this guy's in FL. I tell him what's been happening and he says that it sounds like it's a tower issue. He sa...
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Oh, and the title, Great Cingular Support. The guy in FL was really great in helping me and doing everything he could to help to get it resolved. The ones I've talked to in the Lubbock, TX center seem to just blow me off.
Just some info, Kingsville is where the King Ranch is, as in King Ranch F-150.
Just proud about being a Texan;).
And on top of that, Mailblocks (my email) is closing down!
I really hate to leave Cingular, it's been a good 5 years, but, like you said, I have to do what's best. A lot around here are leaving. The lady at Cingular that I spoke to said that some in a different town being affected are super close to closing a lot of their business phones because of the problems.
This one, I started out by asking if there were problems in my area. She said nope, everything's fine. I told her about my problems and she said it was resolved on 10-7. I asked if it was resolved then, why was Tech calling me on the 17th and 18th? She said she didn't know, and said she would check with them. She did, came back...
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I called back, got a really nice lady. She said she was going to transfer me to the cancelation/save dept. to see what they can do. After talking with a really nice lady for a while, with her going back and forth between me and her manager, she told me to just speak to him. He was a bit harsh, but, whatever, probably annoyed with me bugging them so much. Ok, for the record, I had 4 lines with Cingular. Mine, which is up already. The other 3: One expires on Dec. 23, one in Feb...
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sangyup81 said:
I know there are some that hate Cingular but this takes it to a whole new level!
You know what the VZW guys are going to say:
"Good Customer Service can prevent this sort of action."
All that aside, this is absolutely hilarious.
Maybe it's some silly VZW people hijacking Cingular...corporate warfare đ
People, booze and guns, always a bad combination. Cus you know the guy had to be as loaded as his gun when he did that.