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ATTW customers - A must read

phonefriend

Jan 18, 2006, 1:48 PM
Although the public ATT wireless retail locations and the online site were terminated or switched to Cingular in Dec 2004, there were still some ways to get former ATTW plans online until Dec 2005.

I predict that Cingular will offer incentives to former ATT wireless customers around Dec. 2007 to get them to migrate to Orange. That is 2 years from Dec. 2005, when the last former ATTW contracts put in place will come off contract.

Until Dec 2007, Cingular will need to maintain the separate (Blue) billing and CS to support these subscribers. After Dec 2007, they will push to migrate all subscribers to Orange so that they can terminate the Blue support services and extract savings from this part of the value chain. The merger will the...
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mysystemsareupdating

Jan 18, 2006, 2:27 PM
Actually, you failed to mention there are accounts already converted to orange systems in some markets, and they are planning on combining ALL systems into one (evencually)
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Rawn

Feb 14, 2006, 3:17 AM
We allready merged lotsa customer to orange computer systems. We did a little over 1 million, 300,000 of which were active in collections (3 out of 10 customers past due aint bad, is it) just last weekend... their on the telegence system now.
Besides, technically cingular could say "switch or cancel without ETF" any time, thus voiding the 05 - 07 relevance.

Dispite this being true the next 20 replies will probably all flame me and say its illegal.. eh.. whatever..
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phonefriend

Feb 14, 2006, 12:26 PM
True, my account online interface is in the process of being switched to something. Right now it is just the login that is sort of different. The view minutes and and bill summary is still in the same format. I look forward to being able to see actual call details for calls that have not yet appeared on a statement.

I wonder if just because the billing system is being transferred to the orange system, does that mean that all Blue plans will also have to migrate to Orange?

Why would Cingular migrate just the billing system if what they really want is all Blue subscribers migrating to Orange plans? Closing all blue accounts and opening new Orange accounts would be a lot simpler.
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