Activation Fee's
This is more for customers, and please don't take this as bashing, it most certainly is not.
Something happened tonight when I had to take an escallated call from a woman claiming the sales rep at the store promised her activation fee's would be waived. She was a current customer, activating a 4th line. ARPU was incredibly high, and very few adjustments have ever been given to her, so she's not abusing the system, and I wouldnt see a problem giving her a credit. However, we become very good distinguishing lies and the truth. She had stated every one of her activation fee's were waived up to this one, and this one would be too.
First after reviewing the account, no activation fee's had been waived, and we had memo's to support she was...
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Something happened tonight when I had to take an escallated call from a woman claiming the sales rep at the store promised her activation fee's would be waived. She was a current customer, activating a 4th line. ARPU was incredibly high, and very few adjustments have ever been given to her, so she's not abusing the system, and I wouldnt see a problem giving her a credit. However, we become very good distinguishing lies and the truth. She had stated every one of her activation fee's were waived up to this one, and this one would be too.
First after reviewing the account, no activation fee's had been waived, and we had memo's to support she was...
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Not trying to be foolish or rude but do you have a breakdown of that $460? I'm just curious 🙂 Thanks.
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Lol honestly, I do not. I'm sure I can find it, I know where to find where it says that figure, though.
What I would assume is that most of that cost is from equipment, we lost money big time on phones. For example, we pay $335 from samsung for each E315. Right now for new customers, they're free. (Sim cards cost money, too but you need one for your phone to work, and we give that to you, too)
Also, our numbers are purchased from sprint landline services, we do not generate them, though we have different prefixes than landline carriers in any given area. Also, we pay for number pooling, which allows us to have a larger number base instead of creating new area codes, and number portability, which are both fcc mandated.
Also, it's ...
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What I would assume is that most of that cost is from equipment, we lost money big time on phones. For example, we pay $335 from samsung for each E315. Right now for new customers, they're free. (Sim cards cost money, too but you need one for your phone to work, and we give that to you, too)
Also, our numbers are purchased from sprint landline services, we do not generate them, though we have different prefixes than landline carriers in any given area. Also, we pay for number pooling, which allows us to have a larger number base instead of creating new area codes, and number portability, which are both fcc mandated.
Also, it's ...
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cool, thanks for the info.
by the way, Samsung E315 shows up as $199 on the website (with service activation).
by the way, Samsung E315 shows up as $199 on the website (with service activation).
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Kizildere said:
cool, thanks for the info.
by the way, Samsung E315 shows up as $199 on the website (with service activation).
Now they are, yeah. When I made that last post they were free during the one week promotion Dec 5-12. 😉
(That's another good point. Phone pricing is subject to change at any time, and you more than likely will see it change more often than you think)
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Good point. However, (and I thought that was true as well) dealers are not losing commission for us waiving act fees. How do I know this, you ask? I got together with my local implementations manager (now business support team) and asked how we can legitimately take away from a dealer when they honestly offered a waiver of activation fee against policy. Her reply: We cant. :-( The Sales Courtesy code is only used for tracking purposes and is in no way connected to the at fault dealers commission. I was quite disappointed with this answer, but they advise there is no way to make it happen at this time. However, you are somewhat on the right page when you say "it comes out of their paycheck". In reality, it does. The more we give away incorrec...
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Yeah, you definately have a good point, I never thought about it that way. I understand the budget structure, but have always been told by my superiors when activation fee's are waived under the scrts code, it comes out of that stores budget, or if indirect, the regional sales managers budget, and eventually impacts the employee's commission checks that way. Believe me though, I understand the importance of issuing a credit under the correct adjustment code!
Since the AI replaced the CCI, I believe accuracy has improved, even though auditors have become increasingly nit-picky. I know after the first few weeks (or months, now?) under AI, it's not been the smoothest, however, after our accounts have some more tenure under it, things will s...
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Since the AI replaced the CCI, I believe accuracy has improved, even though auditors have become increasingly nit-picky. I know after the first few weeks (or months, now?) under AI, it's not been the smoothest, however, after our accounts have some more tenure under it, things will s...
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You mean they don't waive activation fees! But I just had a "custy" today say he wouldn't sign up with me because I wouldn't waive the act fee like you guys!
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This was irritating me and I wanted to salt the wound.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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