"U" Prepaid service questions
I recently purchased the month-to-month "U" Prepaid service from Alltel, and while calling from Madison, WI, I need to send a number, then I have to dial "1" plus the 10-digit number plus the pound key in order to complete a call. It won't allow speed dials or even the 10-digit number without having to dial again as described above. Not only is this a major annoyance, but it can potentially be dangerous and distracting while driving as well. I don't have this problem in more dominant Alltel coverage areas, but I was assured by Alltel that I'd have good service in Madison. In addition, reception is fair at best, and my phone always says I'm roaming when supposedly I'm not, according to Alltel. I would ideally like to see Alltel upgrade t...
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Every carrier is going to have dead areas. You are not going to work everywhere. It just depends on how far you are from a tower. Call tech support by dialing *611 option 3 when it comes to your dialing problems. I know that they were having issues with the double dialing and it was a work in progress with no etr. Now, on the roaming. Once you leave your home area your roaming indicator will be on.
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Well, the roaming indicator is constantly on no matter where I'm at within the city of Madison, and this is supposedly my home area as well as being an area that Alltel covers. The only time when it goes off is when I'm in the vicinity of Alltel towers, especially southwest and north of Madison. I've called Alltel support and they've assured me that I won't be charged roaming charges even though the indicator shows that I'm roaming. It just makes it difficult to know when I'm really roaming and when I'm not. Alltel has also informed me that the double dialing problem is more or less the nature of the beast at the moment while using the "U" Prepaid service. Again, these problems only occur within the Madison area. What I'm really wonder...
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I would take the phone into the store and see what they tell you. Sounds like they did not program it properly or even their is a problem with the phone.
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having to dial the # twice is the phone's way of letting you know you are roaming, therefore using mins/bal at twice the normal rate. anytime you leave your "home area" the roaming indic will appear, not necessarily when you're on another carriers network...try a simple *228 or have the phone re-flashed...but in all honesty, you got PREPAY, dont expect the best...
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