Motorola RAZR V3

Cingular's policy on updates is something like $50 off after 21 months and $100 off after 24 months from your last update.

What's unfair is for all the old Cingular customers who updated with a piece of junk within the last two years, the Razr will cost $599, even if the 10 year Cingular customer is willing to extend for another two years. However, if an ATT customer who has never paid Cingular a dime wants a Razr, the ATT customer can get it for $499. I have griped, not only to CIngular but on Phonescoop, about the piece of junk phone that Cingular sold me but to no avail. All I get is starry eyed gazes from Cingular reps about the old phone and "sorry, this is the rule" about updating to the Razr with the $100 discount/rebate.

When ...
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may I ask, what the hell are you talking about?

Cingular's policy on upgrades is to give "new customer" pricing on them with the extension of thier contract.

After 21 months of your two year contract you are eligible for a new 2yr contract with new customer pricing on the phone. So what you'll get in the case of the RAZR is this: $499 for a 2 yr contract extension. No more no less, that's the policy. Now if you've not completed that term in your contract, you may still be able to do an early upgrade by payin the 1 yr price but extending for 2 yrs. That's up to customer service, but I'm sure the reps will happily call up CS or check out CARE and see if you're eligible for such an upgrade.

Maybe you don't understand simple english---or you work for Cingular and want to playdown Cingular's objective---to entice ATT subscribers to convert to Cingular contracts while forgetting those of us who have been loyal to Cingular for many,many years. Fool me once shame on you, fool me twice shame on me---and Cingular's lack of loyalty has provoked me to a point, that there won't be a second time for Cingular to sell me a product that doesn't do everything promised.

I have been a Cingular customer for ten years. Earlier this year Cingular sold me a piece of crap for a cell phone, at which time I extended for another two years. Although I have returned to the local Cingular office on a monthly/weekly/daily basis (depending upon the mon...
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or maybe you just wont let it get into your thick skull. The other gentleman tried to tell you what was up, but your dumb ass wont take it in. Cingular doesnt allow customers to have contracts longer than 2 years. That is part of an FCC ruling. That is with any wireless provider. Whichever store that sold you the phone for more than what you would have paid for as a new customer, you got jacked. And i see if your message that you said you fly first class and if there were better thats where you would be. it seems to be the consumer's fault when they are easily sold products that are not as good. Do you understand when phones are usually offered free, it usually means its the lower lined phones. Thats why they offer other phones with...
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to cgydave and disturbd1...

you have missed this guy's point completely. regardless of FCC rulings permitting or prohibiting contract periods for cellular service Cingular could/should have handled this differently.

Cingular has an inflexible, bureaucratic attitude toward it's customers. I have experienced this multiple times just in my few months of service.

I agree that you can't ask for the world and expect a business to bend over. They are there to make $$$. However, what you should be able to expect is appropriate consideration for your specific circumstances especially in light of the fact you have a long-term customer who is dissatisfied. Why not empower and train the folks on the phone to be a bit more empathetic and ...
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You may be dead on that the two people you're referring to are Cingular reps. Their POV on this one, though, isn't overly poisoned (in my view) by customer vs. rep bias. And I have absolutely no connection to Cingular. i'm a customer.

I think YOU'RE missing the point. This is a customer that seems to be denying his own personal culpability in this. It's a buying mistake that HE made. No one forced him to buy the cr@p phone he has (that Cingular probably sold at a loss), he had 15 - 30 days to bring it back, NQA (an overly generous return policy that drives up the price of every phone we buy). He has been unhappy for some time but has apparently airing his complaints in the wrong arena (Phone Scoop) to get it made right. Now he doesn't wan...
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Points and counterpoints are understood..this is over a phone..everyone has said their peace..is everyone looking forward to a great Christmas with their families???

First to CGYDAVE---the buyer beware theory was tossed out by our judicial system many moons ago, probably during the time you were descending from your ancestral non-human primate.

And as for wasting many hours winding my way through some corporate never-land with bully tactics, maybe I should have been more confrontational---but why? I try to treat people with the same respect that I wish to be treated. The crap phone worked adequately for a short time---probably 30-45 days. Then the problems set in---maybe it was the antenna, maybe a new battery, no one knew or cared (and by the way I paid for this phone---discounted only for my new two year contract). Even when I called the Cingular 800 number I was given only the answer "I don't know...
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WTF does this have to do with the RAZR smartphone??!! Oh well, still interresting to read.

It has to do with the fact that an existing ATTWS customer under contract can buy a V3 for $100 less than an existing Cingular customer under contract. It's a TERRIBLE business decision, completely inequitable. But it is what it is.

The discussion, in my view, is relevant to prospective V3 customers because it is pointing out alternate approaches to take to get the $100 off.

🙂 well my 2 pennies says that the type of customer who will buy the RAZR will not mind spending a measly $100 extra on the phone, i do agree it's wrong, but who's going to change it? a small crowd of people waiting in line at the courts? NO, Cingular doesn't have to pay any extra money or bear any addttional anxiety because of it; i'm pretty sure (although not positive) cingular has a number of lawyers already working for them, and ready for this type of thing. so like "bbbssport" says, "it is what it is." I don't see it changing.

whow...these arguments get better and better and i also want to participate. You sound like a smart guy, yet you let your dumbass get sold a junk phone. i dont give a rats ass about that bullshit buyer beware crap, all the phones i got from cingular work(your cheap ass couldnt cough out more money for a better phone), and now your complaining about your phone and whinning about 100 dollars. First of all, cingular is offering the phone for the same price for att and cingular customers that get 2 year agreements(when elligible).

And from your message, you seem to be a somewhat reasonably smart man since you had to state that you went to two high end schools, what was is, cal state fullerton, uh, ucla, itt tech? because if you know all ...
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first yes it sucks, but get over it, there's a lot more in life to worry about than 100.00 bucks, just think they don't have to sell to you.

With that said, I'm in the same boat, but you know what, I wanted the v3 and was willing to pay the extra 100.00, so I did and i'm very happy with it. Step back and think of what your time is worth, the average auto repair rate is $60.00 to $80.00 per hour, with that in mind, I'm an engineer with two kids and a wife, so TO ME, my time is worth at least $100.00 per hour and i know you'll spend more than an hour trying to get the money so in the end you'll loss more than you'll gain. if you want the the best products, you have to pay for them. you don't get deals on Hummer H2 or Bentlys, why be...
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im not sure if infact it was a bad choice to give attw the incentive.. u have to offer something good to get them signed.. i think the only mistake they made i think was not giving the same incentive to us cingular customers.. i think there should have been aittle something for cingular custoners in this deal but infact there was nothing extra for us just a letter in the mail talking about the merger * thankz *.

I do not intend to prolong this discussion on Cingular philosophy and their public relations.

Yes, I bought the phone because I was "promoted" on the phone as being fantastic. I wanted (not needed) a new phone and I trusted the Cingular staff to sell me a decent phone in exchange for an extension of the contract. This was not a cheap phone when I purchased it (but certainly not in the price category of the Razr)Screwup Number One.

I read the messages on this Board frequently and many deal with frustrations with the phone provider. My message was simple: We all have an alternative and, if enuf people use it, Cingular will feel the same frustrations that some of its consumers feel if Cingular doesn't live up to its responsibilities and ...
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Question: RE: On the $100 rebate if you are an ATT customer changing to Cingular. What is the selling price? $599 or $499. In my area, Cingular is advertising $599 with a $100 rebate for a final selling price of $499. There are also links to Cingular Authorized sites that are offering the $499 price with a $100 rebate to sign a NEW Cingular contract.

In my market of Dallas, The phone is $499 whether you are a new, migrating, or an upgrading customer. No one gets a special price. Either way you cut it, it is still going to be expensive.

Will

DUDE, quit with the novels.

You bought your other phone earlier this year? Ok, now that that's clear, here's what ya do. The only upgrade you MAY be allowed is a 2 yr contract extension w/ a 1 yr price. Have your rep call CS to find out. If you're a high yield customer and you've been in that contract for 6+ months they'll give it to you.

Cingular offers the ATT customers an "early upgrade" to come to Cingular plans so that they won't have to force migration later. The bottom line is that ATT customers are no longer ATT customers. Their contracts now belong to Cingular. Cingular will at some point have to stop having both Cingular AND ATT customers and ONLY have Cingular customers. The more incentive they have to migrate the ...
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I'm not flamin ya. What bigowl didn't seem to understand about my post was this:

If he was asked to pay $100.00 more than a new ATT customer he got shafted. I wanted to know what he was talkin about and got flamed for it, I got a dissertation on corporate loyalty. That's crap.

I understand what you're sayin, long term customers have special circumstances, but the fact is that there are more than just a few long term customers. Cingular's not taking and "I don't care" attitude, they're attempting to give a common experience for all their customers. Everyone recieves the same treatment whether they're new or old. It's not that it's inflexible, I've seen flexing happen just since I've been working with them. It's about treating e...
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yeah, ok, it's not my typical fashion....but DAMN you're a dumbass!!!!

I simply state the policy for upgrades and ask what the hell you're talkin about when you speak some BS about a 100.00 discount and you give a thesis on corporate loyalty???

WTF?

First of all, get a life and quit bitchin about $100.00 on the internet, secondly, what I was sayin was that you're entitled to the SAME THING as the "new" ATT customers. They're treated like upgrades and your situation should be as well...if it's not you've got some DUMBASS reps in your area.

Honestly, ignorant pricks like you make me sick
"I only go first class, unless there's a class higher" "take them to small claims court, it'll cost them a lot more than $100.00" That's the ...
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Yeah, that'll work, have Cingular customers clog up the courts because of their $500 cell phone.

I hear you on the principle, but you can ruin your life if you sweat every detail.

My advice: pay the $600, or don't.

🙂