Motorola RAZR V3
Two firmware bugs in RAZR?
Just sent this to Motorola.. anyone notice the same?
Gentlemen,
About one week ago I purchased you Razr V3 from T-Mobile. Overall, it’s all I expected, but I’ve recently discovered two problems that I believe can be called firmware bugs.
· If you apply a custom ring tone to any number it works fine. However, once the Bluetooth headset is connected the custom tone is cancelled and the default is used. Removing the headset returns the ring tone back to the custom assigned. I’ve been discussing this on line. It turns out that other models offer suffer from this bug. The purpose of the custom ring tone is to identify a caller. In a hands free situation where the phone is in my pocket, this operation defeats the principal.
· Recently you ...
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Gentlemen,
About one week ago I purchased you Razr V3 from T-Mobile. Overall, it’s all I expected, but I’ve recently discovered two problems that I believe can be called firmware bugs.
· If you apply a custom ring tone to any number it works fine. However, once the Bluetooth headset is connected the custom tone is cancelled and the default is used. Removing the headset returns the ring tone back to the custom assigned. I’ve been discussing this on line. It turns out that other models offer suffer from this bug. The purpose of the custom ring tone is to identify a caller. In a hands free situation where the phone is in my pocket, this operation defeats the principal.
· Recently you ...
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I think you owe Maria an apology. Both ARE normal, and probably don't bother most people. The fact that it bothers you doesn't make it a "bug" or a "problem" and certainly doesn't warrant your deciding Maria is incompetent just because she - and Motorola - don't agree with you.
You've identified two aspects of cell phone use that you'd like as a convenience (and they're nothing more than that - a convenience). You've decided they're dealbreakers for you. If so, you should have done your research into these features before you bought the phone. If you didn't, try taking accountability yourself instead of blaming others, or asking others to bail you out.
You've identified two aspects of cell phone use that you'd like as a convenience (and they're nothing more than that - a convenience). You've decided they're dealbreakers for you. If so, you should have done your research into these features before you bought the phone. If you didn't, try taking accountability yourself instead of blaming others, or asking others to bail you out.
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I beg to differ.. This morning I received a call from T-mobile confirming it's a "bug". I've been told that "M" has acknowledged it.
If Bluetooth was created for hands free operation, and custom ringtones for easy identification, the "design" contradicts the technology.
If Bluetooth was created for hands free operation, and custom ringtones for easy identification, the "design" contradicts the technology.
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But it's "normal" for this phone as in, your phone isn't malfunctioning. What did you expect Maria to do, or more specifically, what is within her capability as a CSR that was going to make you happy when you called?
The Bluetooth issue has been WIDELY reported in this and other online forums. If this aspect of the RAZR's firmware is important to you, you made a poor choice in selecting the V3.
As far as Linda showing up as ICE because it alphabetically finds that contact first, as you surmise, well, if that bothers you that much, you might want to reexamine your priorities. Life's too short, man. 🙂
The Bluetooth issue has been WIDELY reported in this and other online forums. If this aspect of the RAZR's firmware is important to you, you made a poor choice in selecting the V3.
As far as Linda showing up as ICE because it alphabetically finds that contact first, as you surmise, well, if that bothers you that much, you might want to reexamine your priorities. Life's too short, man. 🙂
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Obviously somebody here works for Micro$oft, where bugs are considered features.
The Razr is a great phone, but the poster is correct, having the ringtone act differently just because it is connected to a headset through bluetooth doesn't make sense. It defeats the purpose of a distinctive ringtone, in a situation where you need it most.
It is that fact that the BUG exists, that made me come to this forum to find an answer.
As far as "Maria's" performance as a call center representative; she obviously needs to be trained better to handle customer complaints. My question would be whether she was in the repair department or not. If not, her training and skills might not have given her the proper tools to take the issue any farther. U...
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The Razr is a great phone, but the poster is correct, having the ringtone act differently just because it is connected to a headset through bluetooth doesn't make sense. It defeats the purpose of a distinctive ringtone, in a situation where you need it most.
It is that fact that the BUG exists, that made me come to this forum to find an answer.
As far as "Maria's" performance as a call center representative; she obviously needs to be trained better to handle customer complaints. My question would be whether she was in the repair department or not. If not, her training and skills might not have given her the proper tools to take the issue any farther. U...
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