These are just suggestions if you don't mind paying equip. damage charges(i.e. retail cust of equip.) just tell the rep. you have a blank display intermittenly(and Warranty will hook you up!):
1. If you let your cousin Tito borrow your fon and he let his baby mama use it for awhile whose baby got hold of it and slobbered on it.(Took it in the mouth that is.)
2. If you dropped it from a second story window and you saw someone step on it after it hit the ground.(That goes for before and after.)
3. If your six key popped off and hit you in the eye, in which you grabbed the Elmers glue and went to town.
4. If you have adherred sequins and Elmo stickers all over the display and keypad it's not a good idea.
5. If you downloaded porn and you ...
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has anyone been getting calls from cust wondering where there rebate cheques are. Does anyone know if there being issued.

My MO, who I am sure dislikes me thoroughly due to my 'inappropriate attitude', not to mention my 'CAP 3' for 'Call Avoidance', gave me a compliment. See, I haven't been doing to well with this statistics hobgoblin cingular leashed upon us all, nor do I care to try. I have had repeated instances where my TL has questioned my work ethic because of my 2 'unauthorized' smoke breaks every day.
(I come from a long line of pipefitters: burly, sardonic conservatives, every one. My pappy, his pappy, his pappy before him, and so on. Questioning my work ethic is, no joke, like kicking me in the testicles! I take my birthright seriously.)
But!
Then comes the 3 calls from purgatory, one good, one bad, and one that was so DOGAMMED UGLY, and she heard...
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With any luck I could be rid of this horrid experience within the week. Never again would I deal with an angry customer or an Indian, who can't carry a casual conversation, asking me to explain the most complex situtation in detail and at half speed, repeating everything at least thrice. Oh what joy that will be!

To the rest of you, hang in there, your day will come. I've served a year and a half here and I believe I'm entitled to something better. Best of luck.


"Dancing bunnies make me smile."

😁

hello to everyone
first i would like to say that i have been reading these forums for awhile and being a rep for the blue side i do agree with some of the things said here but also there is alot i dont agree with fine rant about the customers but keep in mind they read this too but if you really hate what your doing so much then just quit your damn job your getting paid to sit there and take calls i know when you started you where informed what the job was like you were informed about customers being mad for reasons that are stupid yes but try to put your self in there shoes for some its understandable others well yes it like wtf was that about a know that half of the reps here or consumers themselves and you can understand some of the pro...
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It is so boring here, OMG, there is like 20 minutes or more in between calls, I want to go home! 😢

I don't know why this amused me so much just now, but I had this complete ignoramus of a customer threatening all sorts of legal action because she chose to remove the label from the inside of her phone. then, when I am educating her about what she needs to do in order to enact her planned legal action, she just ignores me and then proceeds to call me ignorant and curses before hanging up. 🤣 'tard

I just had a call and at the end of the call when the customer hung-up I heard a recording come on saying, "your original caller . . . " THAT REALLY PISSES ME OFF, when other rep's stay on the line and listen in on my call and at the same time they are doing call avoidance.

😕

i don't get this whole thing with cingular about not being able to trans the cust, i mean i understand that some reps just transfer everyone, but i'm one of the ones that dosen't unless i have too(k maybe some of the 2g calls i could take but i'm not 2g trained so i don't have too), u can only really trans like 1 in 10 calls and thats not enough, what do they want us to do when someone needs rm or wex, say heres the # call them urself and wait on hold for like 10mins when i could get u there in 1, and what about our credit limit going from 500 to 250 and the slr's going down to 400, who's putting all the credit on for thew billing adjustments?

😢 ☹️ 😕 😡 👿

Anyone here today?
I don't about you guys, but i am getting the idiot calls today.
I had one persin call in that for the life of her she could not change her ringtone from silent. She actually had to go a store because she could no understand what i was saying.
An SST tried to transfer a call to me, and the cust was stating that she was told that the 18.00 dollar upgrade fee to Cingular would be waived!! HA!! they must think i'm stupid, i was like mmm no, cant do. Then she tried to tell me she didnt have a number for the save team, i was like well i cant transfer anymore due to stats.
This place is starting to get the best of me, now we have to fight with REPS and CUST. And try to help the cust while following these stat guidelines whic...
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i have had 5 cold transfer today, all of which the customer didnt even know so then i have to listen to them b*tch because the idiot just placed them on hold and transfered them. And i usually dont get so mad because holy Sh*t 5 in one day!?!?!? common people.

In my opinion i think people cold transfer because they know we would refuse to take the call because they can fix it, but they dont want to go through the work to fix it, so they dump the call on us, Knowing we in care actually do our job.

The Merger made me so sick I had to go on short term disability.

The Merger made me so sick I had to quit my job and draw pogey.

The Merger made me so sick that I am going to get me a lawyer and sue Cingular/ATT for pain and suffering.

The Merger my cause the following side effects:

dizziness, nausea, light-headedness, seizures, constipation, impotence, bloating, flatulence, diarrhea, amnesia, fatigue, dry mouth, weight loss, weight gain, psychosis, delusions, hallucinations, dementia, athlete's foot, blackouts, lethargy, apathy, depression, divorce, miscarriage, insomnia, coma, severe allergic reaction & hair loss.

Can you think of any more side effects ?

Not all but most Startek reps are so flippin rude!

I think that Warranty Exchange Rep's could be replaced by a voice activated IVR and no one would be able to tell the difference. They are so scripted and machine-like, I dread transferring any of my customer's there.

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PLEASE PLEASE FOR THE LOVE OF GOD, SOMEONE TAKE THE 15 MIN AND TRAIN THE SST REPS TO BE ABLE TO READ A BILL, TAKE PAYMENTS THE RIGHT WAY, TROUBLESHOOT THE PHONE, USE OTHER TOOLS ,LEARN HOW TO USE CCNET NAD PRIMUS THE RIGHT WAY, AND FOR CHRISTS SAKE LEARN HOW TO PROGRAM THE FREAKING VOICEMAIL RETRIEVEL NUMBER INTO THE PHONE, I MEAN IF THEY CAN TRAIN MONKEYS TO FLY PLANES AND ****, THEY CAN TEACH A HUMAN BEING TO BE ABLE TO SEARCH FOR A NUMBER IN THE SYSTEM WE USE EVERYDAY, AND SHOW THE CUST AND TELL THE CUST HOW TO ENTER IT INTO THE PHONE, I MEAN IS THIS TO MUCH TO ASK, THROW ME A FREAKING BONE PEOPLE, ITS REALLY NOT THAT HARD!!! aND STOP WITH ALL THE EXCUSES, " MY WEBAXE DONT WORK, I DONT HAVE ACC...
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Is there any wireless company in America which has terms and conditions that their customers agree to for a certain service? Is there any wireless company in America which applies charges in accordance to those terms and conditions? Is there any wireless company in America which routinely reverses charges charged in accordance with their own terms and conditions when a customer agrees to the terms? Is there any wireless company in America which will reverse the charges from their t&c because a customer comes back 3 months later and says "I didn't understand the terms I was agreeing to"?

I swear... sometimes people like this make me wish I was doing taxes again. 😡

😕